Homebuyer Concierge
Lennar, Irving, TX, United States
Homebuyer Concierge – Lennar
We are Lennar
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.
Job Description The Homebuyer Concierge serves as the primary point of contact for homebuyers after a Purchase Agreement has been executed, guiding them through the construction and closing process. This role ensures a smooth transaction by coordinating communication between the buyer and various Lennar departments while maintaining exceptional customer service.
Responsibilities
Serve as the buyer’s point of contact from the execution of the Purchase Agreement through construction and closing.
Drive backlog management by proactively reaching out to homebuyers and coordinating transactions through the close of escrow.
Set clear and concise expectations with homebuyers, providing timely updates on the status of their build while addressing any questions or concerns.
Coordinate introductions and meetings between homebuyers and key departments, including Mortgage, Title, Construction, Sales, and Closing.
Ensure all sales files and necessary documents are complete, compliant, and prepared for successful closings.
Facilitate and track all Salesforce Purchase Agreement milestones, including:
Conditional Loan Approval.
Scheduling Dusty Shoe Walks in coordination with the Construction Manager and Homebuyer (typically at foundation completion, though timing may vary by product type).
Tracking milestone meetings with the Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney.
Coordinating document signing to ensure an on-time closing.
Requirements
High school diploma or equivalent required; college degree preferred.
Minimum of 2-3 years of experience in homebuilding, real estate, mortgage, or related field.
Strong communication, organizational, and customer service skills.
Proficiency in Microsoft Office and CRM software (Salesforce experience preferred).
Ability to effectively manage multiple tasks and deadlines in a fast-paced environment.
Self‑motivated with a proactive approach to customer engagement.
Physical & Site Presence Requirements Regular, in‑person attendance at company communities, job sites, and offices during regular work hours is essential. The role may require working more than eight hours per day in confined quarters of a construction trailer, operating a motor vehicle, reading plans, climbing stairs and ladders, bending, stooping, reaching, lifting, moving and/or carrying equipment that may exceed 50 pounds, and occasional operation of construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.
Benefits At Lennar, we offer a comprehensive benefits package that includes health insurance (Medical, Dental, Vision), a 401(k) Retirement Plan with a $1 for $1 match up to 5%, Paid Parental Leave, an Associate Assistance Plan, an Education Assistance Program, up to $30,000 in Adoption Assistance, vacation up to three weeks annually, holiday, sick leave, and personal days. Additional perks include a New Hire Referral Bonus Program, Home Purchase Discounts, and special events like Everyone’s Included Day.
Lennar is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
#J-18808-Ljbffr
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.
Job Description The Homebuyer Concierge serves as the primary point of contact for homebuyers after a Purchase Agreement has been executed, guiding them through the construction and closing process. This role ensures a smooth transaction by coordinating communication between the buyer and various Lennar departments while maintaining exceptional customer service.
Responsibilities
Serve as the buyer’s point of contact from the execution of the Purchase Agreement through construction and closing.
Drive backlog management by proactively reaching out to homebuyers and coordinating transactions through the close of escrow.
Set clear and concise expectations with homebuyers, providing timely updates on the status of their build while addressing any questions or concerns.
Coordinate introductions and meetings between homebuyers and key departments, including Mortgage, Title, Construction, Sales, and Closing.
Ensure all sales files and necessary documents are complete, compliant, and prepared for successful closings.
Facilitate and track all Salesforce Purchase Agreement milestones, including:
Conditional Loan Approval.
Scheduling Dusty Shoe Walks in coordination with the Construction Manager and Homebuyer (typically at foundation completion, though timing may vary by product type).
Tracking milestone meetings with the Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney.
Coordinating document signing to ensure an on-time closing.
Requirements
High school diploma or equivalent required; college degree preferred.
Minimum of 2-3 years of experience in homebuilding, real estate, mortgage, or related field.
Strong communication, organizational, and customer service skills.
Proficiency in Microsoft Office and CRM software (Salesforce experience preferred).
Ability to effectively manage multiple tasks and deadlines in a fast-paced environment.
Self‑motivated with a proactive approach to customer engagement.
Physical & Site Presence Requirements Regular, in‑person attendance at company communities, job sites, and offices during regular work hours is essential. The role may require working more than eight hours per day in confined quarters of a construction trailer, operating a motor vehicle, reading plans, climbing stairs and ladders, bending, stooping, reaching, lifting, moving and/or carrying equipment that may exceed 50 pounds, and occasional operation of construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.
Benefits At Lennar, we offer a comprehensive benefits package that includes health insurance (Medical, Dental, Vision), a 401(k) Retirement Plan with a $1 for $1 match up to 5%, Paid Parental Leave, an Associate Assistance Plan, an Education Assistance Program, up to $30,000 in Adoption Assistance, vacation up to three weeks annually, holiday, sick leave, and personal days. Additional perks include a New Hire Referral Bonus Program, Home Purchase Discounts, and special events like Everyone’s Included Day.
Lennar is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
#J-18808-Ljbffr