Account Manager - Hybrid in Minneapolis
24 Seven Talent, Minneapolis, MN, United States
Account Manager – Full‑Time, Minneapolis
Our agency client is a brand, digital, and content studio that partners with ambitious organizations to create cohesive, design‑driven experiences. They blend strategy, storytelling, and execution to help brands launch, grow, and evolve across web, content, and campaigns.
Role Overview The Account Manager is the central connector between clients and internal teams, owning a set of client relationships, shepherding work from discovery through delivery, and ensuring continuous optimization. Your focus is to guarantee that clients feel guided, heard, and confident, while giving internal teams what they need to excel. You’ll lead calls, organize complex workstreams, and translate client goals into clear plans, timelines, and priorities in a hybrid Minneapolis environment.
Core Responsibilities
Client Relationship Management: Act as the primary day‑to‑day contact, maintain proactive relationships, understand client businesses, set and manage expectations around scope, timing, and process, and anticipate needs with thoughtful ideas.
Account Health & Planning: Own account health—including scope adherence, budgets, timelines, and satisfaction; track hours and deliverables, flag risks early, support SOWs, change orders, and renewals; collaborate on quarterly and annual plans.
Project & Workflow Coordination: Maintain visibility into active and upcoming work; translate objectives into clear internal briefs; partner with strategy, design, content, and development teams; ensure smooth transitions between phases.
Meeting Leadership & Communication: Plan and lead recurring client meetings, prepare agendas and decks, guide focused discussions, and summarize complex work for non‑experts.
Strategy & Performance Support: Align brand, web, and content work with measurable goals; coordinate reporting cycles and turn data into narratives; prioritize initiatives; stay aware of industry trends.
Studio Contribution: Identify opportunities to deepen engagements, assist with proposals and presentations, champion transparent workflows, and support a collaborative studio culture.
Qualifications
2–5 years in a client‑facing role within a creative, brand, digital, or marketing agency (agency experience preferred).
Managed multiple projects or accounts with cross‑functional teams.
Proficient with tools such as Asana, Slack, Google Workspace, and presentation software.
Working knowledge of website and digital projects (CMS platforms, basic terminology, timelines).
Experienced in organizing and presenting status updates, timelines, and performance recaps.
Nice to Have
Familiarity with Shopify, Webflow, WordPress, or Figma.
Experience across branding, web builds, and ongoing content.
Strong eye for detail reviewing copy, design, or QA materials.
What You Bring
A client‑first approach grounded in trust, clarity, and follow‑through.
Clear, confident communication—written, verbal, and in group settings.
High organizational skills managing multiple timelines without loss of detail.
Comfort making recommendations and guiding clients through ambiguity.
A calm, solutions‑oriented mindset in fast‑moving or evolving situations.
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Our agency client is a brand, digital, and content studio that partners with ambitious organizations to create cohesive, design‑driven experiences. They blend strategy, storytelling, and execution to help brands launch, grow, and evolve across web, content, and campaigns.
Role Overview The Account Manager is the central connector between clients and internal teams, owning a set of client relationships, shepherding work from discovery through delivery, and ensuring continuous optimization. Your focus is to guarantee that clients feel guided, heard, and confident, while giving internal teams what they need to excel. You’ll lead calls, organize complex workstreams, and translate client goals into clear plans, timelines, and priorities in a hybrid Minneapolis environment.
Core Responsibilities
Client Relationship Management: Act as the primary day‑to‑day contact, maintain proactive relationships, understand client businesses, set and manage expectations around scope, timing, and process, and anticipate needs with thoughtful ideas.
Account Health & Planning: Own account health—including scope adherence, budgets, timelines, and satisfaction; track hours and deliverables, flag risks early, support SOWs, change orders, and renewals; collaborate on quarterly and annual plans.
Project & Workflow Coordination: Maintain visibility into active and upcoming work; translate objectives into clear internal briefs; partner with strategy, design, content, and development teams; ensure smooth transitions between phases.
Meeting Leadership & Communication: Plan and lead recurring client meetings, prepare agendas and decks, guide focused discussions, and summarize complex work for non‑experts.
Strategy & Performance Support: Align brand, web, and content work with measurable goals; coordinate reporting cycles and turn data into narratives; prioritize initiatives; stay aware of industry trends.
Studio Contribution: Identify opportunities to deepen engagements, assist with proposals and presentations, champion transparent workflows, and support a collaborative studio culture.
Qualifications
2–5 years in a client‑facing role within a creative, brand, digital, or marketing agency (agency experience preferred).
Managed multiple projects or accounts with cross‑functional teams.
Proficient with tools such as Asana, Slack, Google Workspace, and presentation software.
Working knowledge of website and digital projects (CMS platforms, basic terminology, timelines).
Experienced in organizing and presenting status updates, timelines, and performance recaps.
Nice to Have
Familiarity with Shopify, Webflow, WordPress, or Figma.
Experience across branding, web builds, and ongoing content.
Strong eye for detail reviewing copy, design, or QA materials.
What You Bring
A client‑first approach grounded in trust, clarity, and follow‑through.
Clear, confident communication—written, verbal, and in group settings.
High organizational skills managing multiple timelines without loss of detail.
Comfort making recommendations and guiding clients through ambiguity.
A calm, solutions‑oriented mindset in fast‑moving or evolving situations.
#J-18808-Ljbffr