Account Manager
Taylor Corporation, Pompano Beach, FL, United States
Your Opportunity
ComplyRight, a division of Taylor Corporation, is looking for an
Account Manager
to join their team in Pompano Beach, FL!
Work Authorization To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
Your Responsibilities
Develops strong working relationships with assigned clients using a variety of resources and techniques including customer quarterly calls, in-depth account analysis and proactive touches on all areas of business.
Responsible for customer satisfaction, maintaining customer communication, the overall management of the customer relationship, and customer retention activities.
Coordinates with customer contacts, relationship managers, and other appropriate areas to ensure customers are properly serviced, projects are properly executed, and all operational arrangements are in place to service assigned accounts.
Effectively understand customer expectations and employ best practices associated with problem solving, proactive account management, presentation of additional offerings and cross-functional teamwork to ensure we act as the customers' most helpful partner.
Keeps abreast of new products/services and changes to existing products/services.
Identifies additional opportunities to provide more products and services to meet customers' needs.
Oversee maintenance and facilitation of contract terms, new contracts, contract amendments, etc. for team-shared accounts.
Review invoices, conduct periodic billing reviews, ensure credits, write-offs and payments are properly applied, and work with assigned accounts to resolve billing questions.
Report on progress and status of assigned accounts making recommendations on continuous improvement and growth of partnership.
Share account insights with the team overall to optimize systems, service levels and development resources and opportunities.
Work closely with the Manager of National Account Services, Systems Manager, and other internal departments to ensure operational efficiency and a synchronized customer experience.
Other related duties are assigned as needed.
You Must Have
1+ years of experience in the field or in a related area; proven service and account management experience with Fortune 500 and/or 1000 accounts
Superior account management skills and ability to effectively interact within all levels of an organization
Communicates ideas both verbally and in written form in a clear, concise, and professional manner
Self‑motivated and detail‑oriented, entrepreneurial attitude and excellent work ethic
High proficiency in MS Office applications and experience using a CRM tool
Experience with legal/HR-related business activities preferred
Ability to analyze and solve problems using learned techniques and tools
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Organizational and time management skills
Strong problem‑solving skills
Work Location/Structure
This role will be based at 3300 Gateway Dr., Pompano Beach, FL 33069
Hybrid; in‑office Wednesday & Thursday with the ability to work remotely on Monday’s, Tuesday’s, and Friday’s
The anticipated annual salary for this position is $50,000. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee(s).
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The Employer retains the right to change or assign other duties to this position.
#J-18808-Ljbffr
Account Manager
to join their team in Pompano Beach, FL!
Work Authorization To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
Your Responsibilities
Develops strong working relationships with assigned clients using a variety of resources and techniques including customer quarterly calls, in-depth account analysis and proactive touches on all areas of business.
Responsible for customer satisfaction, maintaining customer communication, the overall management of the customer relationship, and customer retention activities.
Coordinates with customer contacts, relationship managers, and other appropriate areas to ensure customers are properly serviced, projects are properly executed, and all operational arrangements are in place to service assigned accounts.
Effectively understand customer expectations and employ best practices associated with problem solving, proactive account management, presentation of additional offerings and cross-functional teamwork to ensure we act as the customers' most helpful partner.
Keeps abreast of new products/services and changes to existing products/services.
Identifies additional opportunities to provide more products and services to meet customers' needs.
Oversee maintenance and facilitation of contract terms, new contracts, contract amendments, etc. for team-shared accounts.
Review invoices, conduct periodic billing reviews, ensure credits, write-offs and payments are properly applied, and work with assigned accounts to resolve billing questions.
Report on progress and status of assigned accounts making recommendations on continuous improvement and growth of partnership.
Share account insights with the team overall to optimize systems, service levels and development resources and opportunities.
Work closely with the Manager of National Account Services, Systems Manager, and other internal departments to ensure operational efficiency and a synchronized customer experience.
Other related duties are assigned as needed.
You Must Have
1+ years of experience in the field or in a related area; proven service and account management experience with Fortune 500 and/or 1000 accounts
Superior account management skills and ability to effectively interact within all levels of an organization
Communicates ideas both verbally and in written form in a clear, concise, and professional manner
Self‑motivated and detail‑oriented, entrepreneurial attitude and excellent work ethic
High proficiency in MS Office applications and experience using a CRM tool
Experience with legal/HR-related business activities preferred
Ability to analyze and solve problems using learned techniques and tools
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Organizational and time management skills
Strong problem‑solving skills
Work Location/Structure
This role will be based at 3300 Gateway Dr., Pompano Beach, FL 33069
Hybrid; in‑office Wednesday & Thursday with the ability to work remotely on Monday’s, Tuesday’s, and Friday’s
The anticipated annual salary for this position is $50,000. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee(s).
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The Employer retains the right to change or assign other duties to this position.
#J-18808-Ljbffr