Community Outreach Liaison
Steadfast Health, Inc., East Canton, OH, United States
At Steadfast Health we’re on a mission to deliver hope, healing, and long‑term health to those experiencing substance use disorder, through best‑in‑class addiction treatment and an unwavering belief that lasting recovery comes from partnering with our patients as respected equals in their care journey. We’re a passionate team striving to raise the standard of compassionate care for our patients, and we know that to do that, we must care for our people first. We’d love to meet you and tell you about what we’re building!
Role As a Community Outreach Liaison, you’ll be at the forefront of expanding access to evidence‑based substance use disorder treatment, building community awareness around the care we provide, and driving referrals that make a direct impact on lives. You will serve as an in‑community resource leading presentations, building relationships with referring parties, and helping potential patients access our services. As our company representative you will be responsible for integrating Steadfast as a go‑to referral partner for a variety of community partners. This role is hybrid and requires regular travel in Canton and surrounding areas.
Responsibilities
Community Outreach – 75%
Visit with designated community partners across your assigned territory to help develop, sustain and grow relationships with (but not limited to): hospitals and health systems, primary care and specialty clinics, government agencies, criminal justice organizations, community resource networks and harm reduction groups.
Establish and maintain relationships with Medicaid Managed Care Organizations that serve Steadfast patients, and seek opportunities to join MCOs in community (mobile van, community events, other).
Provide information to potential patients exploring treatment options and help steward their process of enrolling in care.
Meet or exceed established enrollment targets.
Planning & Documentation – 15%
Complete timely documentation of all outreach activities.
Meet with local clinic staff, supervisor and outreach colleagues.
Project Management – 10%
Coordinate with referral partners, including those using Steadfast’s inpatient consult service, to align resources and educational opportunities.
Create quarterly outreach and event plans that capitalize on opportunities to be in community with key partners.
Background
Track record of building referral relationships: community outreach in behavioral health, criminal justice or hospital space and/or healthcare business development or sales (3 years or more)
Public speaking skills
Well‑developed written communication skills
Active driver's license, reliable transportation, and proof of active automobile insurance
Experience working with customer relationship management systems (Salesforce, HubSpot, etc.) or electronic medical record systems for referral management
Ability to work flexible hours, including evenings and weekends as required
Passionate about Steadfast Health's mission to provide low‑barrier, non‑punitive, harm‑reductionist SUD care.
Location requirement (e.g., lives in, or near, Canton, OH)
Physical Requirements
Ability to travel frequently within the assigned territory, including driving for extended periods.
Ability to stand, walk, and move for prolonged periods while attending community events and meetings.
Ability to lift and carry materials (such as brochures, banners, and outreach supplies) up to 25 lbs.
Ability to work in various environments, including healthcare facilities, community centers, and outdoor event spaces.
Ability to use standard office equipment, including computers, phones, and video conferencing tools.
Must have the stamina to work flexible hours, including evenings and weekends, as needed.
As set forth in Steadfast Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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Role As a Community Outreach Liaison, you’ll be at the forefront of expanding access to evidence‑based substance use disorder treatment, building community awareness around the care we provide, and driving referrals that make a direct impact on lives. You will serve as an in‑community resource leading presentations, building relationships with referring parties, and helping potential patients access our services. As our company representative you will be responsible for integrating Steadfast as a go‑to referral partner for a variety of community partners. This role is hybrid and requires regular travel in Canton and surrounding areas.
Responsibilities
Community Outreach – 75%
Visit with designated community partners across your assigned territory to help develop, sustain and grow relationships with (but not limited to): hospitals and health systems, primary care and specialty clinics, government agencies, criminal justice organizations, community resource networks and harm reduction groups.
Establish and maintain relationships with Medicaid Managed Care Organizations that serve Steadfast patients, and seek opportunities to join MCOs in community (mobile van, community events, other).
Provide information to potential patients exploring treatment options and help steward their process of enrolling in care.
Meet or exceed established enrollment targets.
Planning & Documentation – 15%
Complete timely documentation of all outreach activities.
Meet with local clinic staff, supervisor and outreach colleagues.
Project Management – 10%
Coordinate with referral partners, including those using Steadfast’s inpatient consult service, to align resources and educational opportunities.
Create quarterly outreach and event plans that capitalize on opportunities to be in community with key partners.
Background
Track record of building referral relationships: community outreach in behavioral health, criminal justice or hospital space and/or healthcare business development or sales (3 years or more)
Public speaking skills
Well‑developed written communication skills
Active driver's license, reliable transportation, and proof of active automobile insurance
Experience working with customer relationship management systems (Salesforce, HubSpot, etc.) or electronic medical record systems for referral management
Ability to work flexible hours, including evenings and weekends as required
Passionate about Steadfast Health's mission to provide low‑barrier, non‑punitive, harm‑reductionist SUD care.
Location requirement (e.g., lives in, or near, Canton, OH)
Physical Requirements
Ability to travel frequently within the assigned territory, including driving for extended periods.
Ability to stand, walk, and move for prolonged periods while attending community events and meetings.
Ability to lift and carry materials (such as brochures, banners, and outreach supplies) up to 25 lbs.
Ability to work in various environments, including healthcare facilities, community centers, and outdoor event spaces.
Ability to use standard office equipment, including computers, phones, and video conferencing tools.
Must have the stamina to work flexible hours, including evenings and weekends, as needed.
As set forth in Steadfast Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr