Pre-Sales Engineer – Orlando
Auctane LLC, Orlando, FL, United States
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
About the role At Auctane a
Pre-Sales Engineer
(aka Solutions Engineer) is an experienced operational and technical sales professional who works with clients on-site to identify their needs and develop customized business solutions using Auctane's products and services with a strong understanding of the small parcel shipping industry. They work closely with the sales team to understand the client's business, logistics, and IT environment, and then design and present solutions that meet those needs. An Auctane Pre-Sales Engineer also plays a key role in the pre-sales and implementation process, providing operational and technical support to the sales team and answering any operational and technical questions clients may have.
Solutions Engineers play a vital role in the success of any logistics and technology company. They are the bridge between the sales teams and product teams, and they are responsible for ensuring that clients have the best possible experience with the company's products and services. Auctane has many solutions directly tied to their product and services and many more tied to their partners. An Auctane Pre-Sales Engineer is the subject matter expert understanding these solutions and the monetization impact they bring to Auctane and the client.
This is a
remote
position,
with field requirements , and the ideal candidate
must live
in the
Orlando Metro Area .
Travel Requirements:
Up to 75% spent in the field.
Sales Perks
Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
What will you be doing? Serve as primary logistics, operational and technical sales point of contact for Auctane sales teams and clients during the pre-sale’s engagement and implementation process.
Develop logistical, operational, and technical solutions for both internal sales teams and clients.
Leverage the “ShipMatch®” process to match clients to both the proper technology and mix of carriers to meet the client’s needs.
Build and deliver customized analysis and proposals to drive customers to adopt Auctane technology and shipping solutions quicker.
Demonstrate a master level of understanding of Auctane and partner technology solutions.
Clearly articulate, both written and verbally, the key value propositions of the solution.
Deliver product demonstrations tailored to the prospect’s defined needs.
Analyze and present shipping data to meet client’s expressed needs.
Develop and maintain a deep understanding of both Auctane’s carrier and technology solutions.
Maintain a close working relationship with the Product and Engineering teams to fully understand changes to the platforms and carrier agreements and offerings.
Become familiar with all documentation, and become able to quickly find necessary resources.
Be able to articulate the different solutions available to client’s and the sales teams.
Collaborates with other Auctane departments to ensure Sales commitments, technical solutions, and marketing programs are successful.
Communicates technical gaps and opportunities to the Product and Engineering teams to improve product adoption and usability.
Document success and failures tied to Auctane products that impacts sales both positively and negatively.
What are we looking for?
API and application development skills required.
Three or more (3+) years of technical SaaS selling experience required.
Experience traveling in the field to meet with customers.
Three or more (3+) years of shipping/eCommerce industry experience preferred.
Bachelor’s degree preferred or equivalent work experience.
Ability to use Excel/Google sheets at a strong level preferred.
What will make you stand out?
Strong persuasion skills to motivate decisions with positive outcomes.
Ability to work closely with other teams and team members.
Excellent verbal and written communication skills, listening, questioning.
Deep understanding of the ecommerce fulfillment market and value proposition.
Strong analytic skills to perform market and competitive analysis.
Ability to write market requirement documents.
Deep technical understanding of technical platforms, familiarity with the software development lifecycle.
Ability to communicate disparate system requirements and business value.
Ability to translate business needs into system or process requirements.
What do we offer?
Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
We offer 12 paid holidays for all of our US employees!
401k employer matching program – because your future deserves a friendly boost!
⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.
Employee Assistance Program. We offer up to 8 free mental health sessions.
We offer gym discounts to help you stay fit and healthy!
We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
Employee Referral Program! We reward employees helping us find top talent!
An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
Attractive HQ in the heart of central Austin, Texas.
Additional Position Duties:
Sit for prolonged periods of time
Utilize wrist and hands for a prolonged period of time
Stand for short periods
Speaking and conversing with others
Lift up to 25lbs without assistance up to chest height
Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Auctane ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
About the role At Auctane a
Pre-Sales Engineer
(aka Solutions Engineer) is an experienced operational and technical sales professional who works with clients on-site to identify their needs and develop customized business solutions using Auctane's products and services with a strong understanding of the small parcel shipping industry. They work closely with the sales team to understand the client's business, logistics, and IT environment, and then design and present solutions that meet those needs. An Auctane Pre-Sales Engineer also plays a key role in the pre-sales and implementation process, providing operational and technical support to the sales team and answering any operational and technical questions clients may have.
Solutions Engineers play a vital role in the success of any logistics and technology company. They are the bridge between the sales teams and product teams, and they are responsible for ensuring that clients have the best possible experience with the company's products and services. Auctane has many solutions directly tied to their product and services and many more tied to their partners. An Auctane Pre-Sales Engineer is the subject matter expert understanding these solutions and the monetization impact they bring to Auctane and the client.
This is a
remote
position,
with field requirements , and the ideal candidate
must live
in the
Orlando Metro Area .
Travel Requirements:
Up to 75% spent in the field.
Sales Perks
Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
What will you be doing? Serve as primary logistics, operational and technical sales point of contact for Auctane sales teams and clients during the pre-sale’s engagement and implementation process.
Develop logistical, operational, and technical solutions for both internal sales teams and clients.
Leverage the “ShipMatch®” process to match clients to both the proper technology and mix of carriers to meet the client’s needs.
Build and deliver customized analysis and proposals to drive customers to adopt Auctane technology and shipping solutions quicker.
Demonstrate a master level of understanding of Auctane and partner technology solutions.
Clearly articulate, both written and verbally, the key value propositions of the solution.
Deliver product demonstrations tailored to the prospect’s defined needs.
Analyze and present shipping data to meet client’s expressed needs.
Develop and maintain a deep understanding of both Auctane’s carrier and technology solutions.
Maintain a close working relationship with the Product and Engineering teams to fully understand changes to the platforms and carrier agreements and offerings.
Become familiar with all documentation, and become able to quickly find necessary resources.
Be able to articulate the different solutions available to client’s and the sales teams.
Collaborates with other Auctane departments to ensure Sales commitments, technical solutions, and marketing programs are successful.
Communicates technical gaps and opportunities to the Product and Engineering teams to improve product adoption and usability.
Document success and failures tied to Auctane products that impacts sales both positively and negatively.
What are we looking for?
API and application development skills required.
Three or more (3+) years of technical SaaS selling experience required.
Experience traveling in the field to meet with customers.
Three or more (3+) years of shipping/eCommerce industry experience preferred.
Bachelor’s degree preferred or equivalent work experience.
Ability to use Excel/Google sheets at a strong level preferred.
What will make you stand out?
Strong persuasion skills to motivate decisions with positive outcomes.
Ability to work closely with other teams and team members.
Excellent verbal and written communication skills, listening, questioning.
Deep understanding of the ecommerce fulfillment market and value proposition.
Strong analytic skills to perform market and competitive analysis.
Ability to write market requirement documents.
Deep technical understanding of technical platforms, familiarity with the software development lifecycle.
Ability to communicate disparate system requirements and business value.
Ability to translate business needs into system or process requirements.
What do we offer?
Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
We offer 12 paid holidays for all of our US employees!
401k employer matching program – because your future deserves a friendly boost!
⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.
Employee Assistance Program. We offer up to 8 free mental health sessions.
We offer gym discounts to help you stay fit and healthy!
We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
Employee Referral Program! We reward employees helping us find top talent!
An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
Attractive HQ in the heart of central Austin, Texas.
Additional Position Duties:
Sit for prolonged periods of time
Utilize wrist and hands for a prolonged period of time
Stand for short periods
Speaking and conversing with others
Lift up to 25lbs without assistance up to chest height
Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Auctane ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr