
Director, US Institutional Client Experience & Delivery
Franklin Templeton Investments, Boston, MA, United States
A global asset management firm seeks a Director of U.S. Institutional Client Service to lead the client service team and ensure best-in-class service delivery. The role requires 10+ years of experience in institutional asset management and a deep understanding of U.S. institutional clients. Responsibilities include overseeing the client lifecycle from onboarding through retention and establishing service metrics. The company offers a comprehensive benefits package, including a hybrid work schedule and a competitive salary range of $180,000 to $200,000 depending on experience.
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