Delivery Solutions Architect (Conversational Designer)
NICE, New Bremen, OH, United States
Delivery Solutions Architect (Conversational Designer)
Germany - Remote
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about? As a Delivery Solutions Architect in our Professional Services team, you will empower and support customers and partners to build exceptional AI-driven conversational experiences. You'll lead the design of virtual assistants and user journeys, support onboarding and solution delivery, and serve as a subject matter expert in conversational design. This role is essential to ensuring project success and driving customer satisfaction through engaging, natural, and effective dialog flows with a strong focus on Conversation Design.
How will you make an impact?
Use case discovery
Requirements engineering
Create dialog flows and scripts
Define intents and user journeys
Lead conversation design workshops
Develop assistant personas
Deliver partner enablement activities
Have you got what it takes?
3+ years conversation/UX design
Strong English communication skills
Experience in multimodal user experience
Understanding of NLU/NLP concepts
Understanding of Large-Language-Models and prompting
What's in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Requisition ID: 10286
Reporting into: Senior Director, Professional Services
Role Type: Individual Contributor
#LI-Remote
#J-18808-Ljbffr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about? As a Delivery Solutions Architect in our Professional Services team, you will empower and support customers and partners to build exceptional AI-driven conversational experiences. You'll lead the design of virtual assistants and user journeys, support onboarding and solution delivery, and serve as a subject matter expert in conversational design. This role is essential to ensuring project success and driving customer satisfaction through engaging, natural, and effective dialog flows with a strong focus on Conversation Design.
How will you make an impact?
Use case discovery
Requirements engineering
Create dialog flows and scripts
Define intents and user journeys
Lead conversation design workshops
Develop assistant personas
Deliver partner enablement activities
Have you got what it takes?
3+ years conversation/UX design
Strong English communication skills
Experience in multimodal user experience
Understanding of NLU/NLP concepts
Understanding of Large-Language-Models and prompting
What's in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Requisition ID: 10286
Reporting into: Senior Director, Professional Services
Role Type: Individual Contributor
#LI-Remote
#J-18808-Ljbffr