Senior Customer Relations Manager - Strategic Access Support Team - Remote
Vanderbilt University Medical Center, Nashville, TN, United States
Organization:
Business Analysis and Solutions Development
Job Summary: The Senior Customer Relations Manager (CRM) on the Strategic Access Support team serves as a strategic partner focused on identifying, analyzing, and resolving issues that ultimately impact patient access and experience. This role works cross-functionally to drive operational improvements, standardize workflows, and support system-wide access goals.
Preferred Skills & Experience:
Advanced Education: Master’s degree in Business Administration (MBA), Healthcare Administration (MHA), or a related field strongly preferred.
Relationship Management: Demonstrated ability to build, manage, and sustain effective relationships with clinical leaders, operational partners, and cross-functional stakeholders.
Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey complex concepts to diverse audiences.
Trust & Credibility: Proven track record of establishing trust and credibility with clinical and operational leaders through consultative partnership.
Attention to Detail: Highly detail-oriented with the ability to manage complex workflows, processes, and data inputs accurately.
Business & Analytical Mindset: Ability to analyze data, identify gaps or trends, and translate insights into actionable recommendations—without a primary focus on data creation or number crunching.
Patient Access Experience: Experience supporting patient access functions such as scheduling, referrals, registration, or access operations within a healthcare environment.
EPIC Cadence Experience: Hands‑on or consultative experience with EPIC Cadence, including scheduling workflows, templates, or optimization initiatives, strongly preferred.
Workflow Optimization: Demonstrated ability to evaluate end‑to‑end workflows, identify inefficiencies, and design sustainable process improvements.
Key Responsibilities:
Provides leadership through relationship management and strategic expertise.
Manages strategic partnerships with customers.
Performs needs analysis to define the problem that needs solving—both qualitative and quantitative.
Owns customer issue management and escalation, serving as the main coordination point with customers.
Position Qualifications:
Work Experience: 5 years.
Education: Bachelor’s degree.
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
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Job Summary: The Senior Customer Relations Manager (CRM) on the Strategic Access Support team serves as a strategic partner focused on identifying, analyzing, and resolving issues that ultimately impact patient access and experience. This role works cross-functionally to drive operational improvements, standardize workflows, and support system-wide access goals.
Preferred Skills & Experience:
Advanced Education: Master’s degree in Business Administration (MBA), Healthcare Administration (MHA), or a related field strongly preferred.
Relationship Management: Demonstrated ability to build, manage, and sustain effective relationships with clinical leaders, operational partners, and cross-functional stakeholders.
Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey complex concepts to diverse audiences.
Trust & Credibility: Proven track record of establishing trust and credibility with clinical and operational leaders through consultative partnership.
Attention to Detail: Highly detail-oriented with the ability to manage complex workflows, processes, and data inputs accurately.
Business & Analytical Mindset: Ability to analyze data, identify gaps or trends, and translate insights into actionable recommendations—without a primary focus on data creation or number crunching.
Patient Access Experience: Experience supporting patient access functions such as scheduling, referrals, registration, or access operations within a healthcare environment.
EPIC Cadence Experience: Hands‑on or consultative experience with EPIC Cadence, including scheduling workflows, templates, or optimization initiatives, strongly preferred.
Workflow Optimization: Demonstrated ability to evaluate end‑to‑end workflows, identify inefficiencies, and design sustainable process improvements.
Key Responsibilities:
Provides leadership through relationship management and strategic expertise.
Manages strategic partnerships with customers.
Performs needs analysis to define the problem that needs solving—both qualitative and quantitative.
Owns customer issue management and escalation, serving as the main coordination point with customers.
Position Qualifications:
Work Experience: 5 years.
Education: Bachelor’s degree.
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
#J-18808-Ljbffr