Marine Underwriting Associate
Hanover Insurance Company, California, MO, United States
Our Marine team is seeking an Underwriting Associate to join their growing team in the Orange County, CA area. This is a full‑time, non‑exempt role. This is a hybrid opportunity (2x a week in office, 3x remote).
Position Overview
This position serves as an essential member of the Marine Underwriting Associate team by supporting various underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing, handling processing transactions, and partnering with support areas such as Billing, Premium Audit, Claims, and Agency Licensing while responding to agent inquiries. Additionally, individuals in this role follow operational workflows and best practices while ensuring service levels are met and a positive customer experience for internal and external partners. As needed, UAs may assist with cross‑training peers and may have a designated level of underwriting authority. In This Role, You Will
Support the Underwriter in new business and renewal activities Prepare accounts: collect and analyze data, ensure complete file documentation, and draft instructions and solicitations Assist with the quoting and issuance cycle Update work‑management system statuses throughout the policy cycle and monitor work in queue Document all new and renewal accounts, including completing underwriting tools and gathering information from external resources in accordance with best‑practice guidelines Complete loss‑control ordering form at issuance and monitor Task Assistant and monthly reports to advise Underwriter of report availability Handle legal notice requests as directed by the Underwriter Partner with Premium Audit and Agency Accounting as needed for audit transactions and overdue premium reconciliation Consistently execute all Underwriting Associate steps during new business and renewal issuance and subsequent transactions to achieve quality and service standards Facilitate transfer of accounts to Process Support for issuance, provide detailed processing instructions, and update appropriate statuses Use appropriate communication channels to refer or follow‑up with the Underwriter to ensure outstanding items are handled in a timely manner Serve as primary service contact to ensure a superior customer experience; present solutions for rush new business, renewal, and endorsement requests Respond to account inquiries such as accounting status and billing issues Manage account information to ensure accuracy of input into all appropriate systems Demonstrate working knowledge of underwriting systems, workflows, procedures, and compliance rules Assist with cross‑training support of Underwriting Associate teammates Understand strategy, territory appetite, and key agent partners to achieve growth and profitability goals Cultivate strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment What You Need to Apply
Associate’s Degree or equivalent experience 1‑2+ years of Commercial Lines/Specialty insurance experience Fundamental underwriting practices, procedures, workflows, systems, and tools knowledge Robust functional knowledge of product offerings and solid business acumen Strong analytical skills Strong organizational and time‑management skills Strong attention to detail and prioritization skills Ability to work cross‑functionally Career Development
It’s not just a job, it’s a career, and we are here to support you every step of the way. Through on‑the‑job experiences, personalized coaching, and our robust learning and development programs, we encourage you to grow and develop at every level. Benefits
Medical, dental, vision, life, and disability insurance 401(k) with company match Paid time off (PTO) Cultural Awareness Day in support of IDE On‑site medical/wellness center (Worcester only) The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants based on experience, training, education, and ability to perform the available work, without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry, or any other status protected by law. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact HRServices@hanover.com and include the link of the job posting in which they are interested. Compensation
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short‑term incentive), long‑term incentive, or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
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This position serves as an essential member of the Marine Underwriting Associate team by supporting various underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing, handling processing transactions, and partnering with support areas such as Billing, Premium Audit, Claims, and Agency Licensing while responding to agent inquiries. Additionally, individuals in this role follow operational workflows and best practices while ensuring service levels are met and a positive customer experience for internal and external partners. As needed, UAs may assist with cross‑training peers and may have a designated level of underwriting authority. In This Role, You Will
Support the Underwriter in new business and renewal activities Prepare accounts: collect and analyze data, ensure complete file documentation, and draft instructions and solicitations Assist with the quoting and issuance cycle Update work‑management system statuses throughout the policy cycle and monitor work in queue Document all new and renewal accounts, including completing underwriting tools and gathering information from external resources in accordance with best‑practice guidelines Complete loss‑control ordering form at issuance and monitor Task Assistant and monthly reports to advise Underwriter of report availability Handle legal notice requests as directed by the Underwriter Partner with Premium Audit and Agency Accounting as needed for audit transactions and overdue premium reconciliation Consistently execute all Underwriting Associate steps during new business and renewal issuance and subsequent transactions to achieve quality and service standards Facilitate transfer of accounts to Process Support for issuance, provide detailed processing instructions, and update appropriate statuses Use appropriate communication channels to refer or follow‑up with the Underwriter to ensure outstanding items are handled in a timely manner Serve as primary service contact to ensure a superior customer experience; present solutions for rush new business, renewal, and endorsement requests Respond to account inquiries such as accounting status and billing issues Manage account information to ensure accuracy of input into all appropriate systems Demonstrate working knowledge of underwriting systems, workflows, procedures, and compliance rules Assist with cross‑training support of Underwriting Associate teammates Understand strategy, territory appetite, and key agent partners to achieve growth and profitability goals Cultivate strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment What You Need to Apply
Associate’s Degree or equivalent experience 1‑2+ years of Commercial Lines/Specialty insurance experience Fundamental underwriting practices, procedures, workflows, systems, and tools knowledge Robust functional knowledge of product offerings and solid business acumen Strong analytical skills Strong organizational and time‑management skills Strong attention to detail and prioritization skills Ability to work cross‑functionally Career Development
It’s not just a job, it’s a career, and we are here to support you every step of the way. Through on‑the‑job experiences, personalized coaching, and our robust learning and development programs, we encourage you to grow and develop at every level. Benefits
Medical, dental, vision, life, and disability insurance 401(k) with company match Paid time off (PTO) Cultural Awareness Day in support of IDE On‑site medical/wellness center (Worcester only) The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants based on experience, training, education, and ability to perform the available work, without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry, or any other status protected by law. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact HRServices@hanover.com and include the link of the job posting in which they are interested. Compensation
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short‑term incentive), long‑term incentive, or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
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