Investor Relations Manager
MicroVentures, Austin, TX, United States
Job Summary
MicroVentures, a premier equity‑based crowdfunding platform, is looking for an Investor Relations Manager to spearhead the growth and development of its equity crowdfunding platform.
This role leads the Investor Relations team, provides strategic direction, and manages day‑to‑day operations of the team, ensuring that customer service and training procedures enhance existing relationships, expand the investor base, and meet internal deadlines.
Leadership and Team Management
Supervise, manage, and expand the Investor Relations team.
Oversee the training and development of staff to ensure high customer service standards.
Manage a distributed team effectively, ensuring coverage across various time zones.
Investor Engagement & Support Strategy
Serve as the primary liaison to the investor base.
Deepen existing investor relationships and onboard new investors.
Assist with onboarding new investors and manage client communication related to KYC, fundings, and distributions.
Drive key metrics in revenue growth and new business development.
Operational Excellence
Maintain workflow documentation, training, and technology enhancements for efficient sales operations.
Manage client communications through chat, email, phone, and queues.
Ensure the team meets internal and external goals and metrics.
Maintain awareness of client money flows and related regulations.
Qualifications
2‑5 years of experience managing a customer service team.
Experience in the Financial Services industry, particularly in venture capital or private equity.
Strong project management skills and ability to meet critical deadlines.
Expertise in financial instruments, with a focus on private placements, venture capital, and private equity.
Excellent written and oral communication skills and the ability to work effectively in a team environment.
Experience with remote team management.
Strong communication, organizational, and project management skills.
Hold the following Securities licenses: Series 7, Series 63 or 65.
Hold or be willing to obtain a Series 24.
Candidates must reside in or be willing to relocate to Austin, TX.
Highlights of MicroVentures Benefits
401(k) match (100% match on the first 5% and 50% on the next 5%).
Annual discretionary bonus.
MicroVentures covers the base plan for medical, dental, and disability insurance.
3 weeks paid time off + holidays.
4 weeks paid sabbatical after 5 years with a travel stipend.
Hybrid work environment in Austin, TX.
$100 monthly technology stipend (phone and internet).
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This role leads the Investor Relations team, provides strategic direction, and manages day‑to‑day operations of the team, ensuring that customer service and training procedures enhance existing relationships, expand the investor base, and meet internal deadlines.
Leadership and Team Management
Supervise, manage, and expand the Investor Relations team.
Oversee the training and development of staff to ensure high customer service standards.
Manage a distributed team effectively, ensuring coverage across various time zones.
Investor Engagement & Support Strategy
Serve as the primary liaison to the investor base.
Deepen existing investor relationships and onboard new investors.
Assist with onboarding new investors and manage client communication related to KYC, fundings, and distributions.
Drive key metrics in revenue growth and new business development.
Operational Excellence
Maintain workflow documentation, training, and technology enhancements for efficient sales operations.
Manage client communications through chat, email, phone, and queues.
Ensure the team meets internal and external goals and metrics.
Maintain awareness of client money flows and related regulations.
Qualifications
2‑5 years of experience managing a customer service team.
Experience in the Financial Services industry, particularly in venture capital or private equity.
Strong project management skills and ability to meet critical deadlines.
Expertise in financial instruments, with a focus on private placements, venture capital, and private equity.
Excellent written and oral communication skills and the ability to work effectively in a team environment.
Experience with remote team management.
Strong communication, organizational, and project management skills.
Hold the following Securities licenses: Series 7, Series 63 or 65.
Hold or be willing to obtain a Series 24.
Candidates must reside in or be willing to relocate to Austin, TX.
Highlights of MicroVentures Benefits
401(k) match (100% match on the first 5% and 50% on the next 5%).
Annual discretionary bonus.
MicroVentures covers the base plan for medical, dental, and disability insurance.
3 weeks paid time off + holidays.
4 weeks paid sabbatical after 5 years with a travel stipend.
Hybrid work environment in Austin, TX.
$100 monthly technology stipend (phone and internet).
#J-18808-Ljbffr