eCommerce Account Advisor
Independent Educational Consultants Association, Dublin, OH, United States
What Account Management Contributes to Cardinal Health
Account Management sits within the Sales organization and plays a critical role in supporting revenue growth, customer retention, and long-term partnership success. This role is responsible for the day‑to‑day management of an assigned portfolio of accounts, acting as a strategic partner to both customers and the Sales team.
The Account Manager works closely with Sales to support account strategy through ongoing analysis, insight generation, and execution support. This role helps identify gaps, clarify priorities, and recommend the best path forward to ensure customer needs are met while aligning with Cardinal Health’s commercial objectives. By serving as a connective point between customers, Sales, and cross‑functional internal teams, the Account Manager ensures alignment and continuity throughout the customer lifecycle.
A significant portion of the role focuses on project management. The Account Manager leads and coordinates customer‑specific and internal initiatives, ensuring deliverables are clearly defined, milestones are tracked, and timelines are met. This includes managing dependencies, resolving issues proactively, and maintaining clear communication among all stakeholders to drive timely and successful outcomes.
Responsibilities
Day-to-day management of assigned customer accounts in close partnership with the Sales team
Supporting Sales strategy through account analysis, performance tracking, and identification of risks and opportunities
Acting as a trusted advisor to customers by providing guidance on account activity, billing inquiries, service requests, and process improvements
Partnering with cross-functional teams to close gaps, resolve issues, and deliver effective solutions
Leading and managing projects to ensure customer and internal deliverables are completed on time and aligned to expectations
Identifying opportunities to strengthen customer partnerships, improve processes, and support revenue growth
Qualifications
4-8 years of relevant experience, preferred
Bachelor’s degree in a related field, or equivalent work experience, preferred
eCommerce or digital health experience, preferred
Demonstrated success working cross-functionally to deliver customer outcomes
What is expected of you and others at this level
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
Contributes to the development of processes, playbooks, and best practices supporting eCommerce and digital growth
Works on complex projects of large scope involving multiple stakeholders
Develops innovative, customer-centric solutions aligned with organizational objectives
Completes work independently and receives general guidance on new initiatives
Work is reviewed primarily for achievement of objectives and results
May act as a mentor, coach, or resource to less experienced colleagues
Anticipated salary range:
$67,500 - $96,300
Bonus eligible:
No
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short‑and long‑term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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The Account Manager works closely with Sales to support account strategy through ongoing analysis, insight generation, and execution support. This role helps identify gaps, clarify priorities, and recommend the best path forward to ensure customer needs are met while aligning with Cardinal Health’s commercial objectives. By serving as a connective point between customers, Sales, and cross‑functional internal teams, the Account Manager ensures alignment and continuity throughout the customer lifecycle.
A significant portion of the role focuses on project management. The Account Manager leads and coordinates customer‑specific and internal initiatives, ensuring deliverables are clearly defined, milestones are tracked, and timelines are met. This includes managing dependencies, resolving issues proactively, and maintaining clear communication among all stakeholders to drive timely and successful outcomes.
Responsibilities
Day-to-day management of assigned customer accounts in close partnership with the Sales team
Supporting Sales strategy through account analysis, performance tracking, and identification of risks and opportunities
Acting as a trusted advisor to customers by providing guidance on account activity, billing inquiries, service requests, and process improvements
Partnering with cross-functional teams to close gaps, resolve issues, and deliver effective solutions
Leading and managing projects to ensure customer and internal deliverables are completed on time and aligned to expectations
Identifying opportunities to strengthen customer partnerships, improve processes, and support revenue growth
Qualifications
4-8 years of relevant experience, preferred
Bachelor’s degree in a related field, or equivalent work experience, preferred
eCommerce or digital health experience, preferred
Demonstrated success working cross-functionally to deliver customer outcomes
What is expected of you and others at this level
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
Contributes to the development of processes, playbooks, and best practices supporting eCommerce and digital growth
Works on complex projects of large scope involving multiple stakeholders
Develops innovative, customer-centric solutions aligned with organizational objectives
Completes work independently and receives general guidance on new initiatives
Work is reviewed primarily for achievement of objectives and results
May act as a mentor, coach, or resource to less experienced colleagues
Anticipated salary range:
$67,500 - $96,300
Bonus eligible:
No
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short‑and long‑term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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