Employee Relations Partner
Arthur J. Gallagher & Co. (AJG), Rolling Meadows, IL, United States
Employee Relations Partner, North America
Overview The North America Employee Relations Partner reports to the Vice President, Employee Relations and serves as a key member of the Employee Relations Center of Excellence. The role supports a business division within North America and acts as a trusted advisor to resolve challenging issues including complex investigations, policy issues, performance improvement, conflict resolution, reductions in force and other employee relations concerns. The role partners with HR Business Partners, Legal, HR Operations, Global Security, IT Security and others to analyze, diagnose and resolve employee relations matters efficiently and effectively.
Key Responsibilities
Conduct internal investigations related to EEO concerns and potential code of conduct violations.
Partner with managers and employees to facilitate positive interactions and effective outcomes for matters including performance coaching, performance improvement plans, written warnings, disciplinary actions and communications.
Collaborate cross‑functionally with division leaders, Legal and HR to resolve ER cases and sustain positive employee relations.
Provide detailed case management documentation, executive summaries and timelines clearly written with recommended outcomes.
Analyze employee relations trends with the business to develop proactive strategies, solutions, training programs and policies.
Maintain thorough understanding of Gallagher HR policies/procedures and relevant employment and labor laws to mitigate risk and ensure equitable and consistent resolution of cases.
Engage and execute on projects across divisions and functions where ER expertise and input is required.
Assist in the continuous improvement of processes, policies, metrics and overall HR quality improvements.
Knowledge, Skills & Abilities
Highly accountable ER professional with case management system experience handling complex employee relations issues autonomously from initial contact through resolution.
Strong attention to detail and excellent verbal and written communication skills, including the ability to write cohesive emails, summaries and investigation plans/reports.
Ability to build collaborative working relationships and be a conscientious, trusted adviser with employees at all levels, regions, and divisions of the organization.
Ability to handle complex and emotionally charged issues with maturity and composure, addressing situations objectively and without bias.
Passionate about making things better, e.g. improving processes, reducing or removing inefficiencies.
Ability to analyze data, create reports and use system analytics to dig into root cause analyses.
About You Required
10+ years of related experience focused on Employee Relations, employment law, or HR Business Partner/generalist experiences with Employee Relations responsibilities.
Extensive investigation experience.
Experience using a case management system and accountability for detailed, documented investigations.
Experience building and using metrics to identify employee relations trends.
Background in HR, Employment Law, or Business.
Bachelor’s degree in relevant field.
Experience with both US and international (e.g., Canada, Lat Am) ER/compliance/Human Resources matters, highly preferred.
Behaviors
Strong attention to detail and excellent verbal and written communication skills, including the ability to write cohesive emails, summaries and investigation plans/reports.
Demonstrates ability to build collaborative working relationships and be a conscientious, trusted adviser with employees at all levels.
Handles complex and emotionally charged issues with maturity and composure, addressing situations objectively and without bias.
Passionate about making things better, e.g. improving processes, reducing or removing inefficiencies.
Desire to effectively mentor, develop and coach partners and team members.
Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.
Minimum Core Benefits
Medical/dental/vision plans, which start from day one.
Life and accident insurance.
401(K) and Roth options.
Tax‑advantaged accounts (HSA, FSA).
Educational expense reimbursement.
Paid parental leave.
Other Benefits
Digital mental health services (Talkspace).
Flexible work hours (availability varies by office and job function).
Training programs.
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
Charitable matching gift program.
And more…
We value inclusion and diversity. Gallagher embraces the diverse identities, experiences and talents of its employees, allowing the organization to better serve clients and communities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of the business.
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Overview The North America Employee Relations Partner reports to the Vice President, Employee Relations and serves as a key member of the Employee Relations Center of Excellence. The role supports a business division within North America and acts as a trusted advisor to resolve challenging issues including complex investigations, policy issues, performance improvement, conflict resolution, reductions in force and other employee relations concerns. The role partners with HR Business Partners, Legal, HR Operations, Global Security, IT Security and others to analyze, diagnose and resolve employee relations matters efficiently and effectively.
Key Responsibilities
Conduct internal investigations related to EEO concerns and potential code of conduct violations.
Partner with managers and employees to facilitate positive interactions and effective outcomes for matters including performance coaching, performance improvement plans, written warnings, disciplinary actions and communications.
Collaborate cross‑functionally with division leaders, Legal and HR to resolve ER cases and sustain positive employee relations.
Provide detailed case management documentation, executive summaries and timelines clearly written with recommended outcomes.
Analyze employee relations trends with the business to develop proactive strategies, solutions, training programs and policies.
Maintain thorough understanding of Gallagher HR policies/procedures and relevant employment and labor laws to mitigate risk and ensure equitable and consistent resolution of cases.
Engage and execute on projects across divisions and functions where ER expertise and input is required.
Assist in the continuous improvement of processes, policies, metrics and overall HR quality improvements.
Knowledge, Skills & Abilities
Highly accountable ER professional with case management system experience handling complex employee relations issues autonomously from initial contact through resolution.
Strong attention to detail and excellent verbal and written communication skills, including the ability to write cohesive emails, summaries and investigation plans/reports.
Ability to build collaborative working relationships and be a conscientious, trusted adviser with employees at all levels, regions, and divisions of the organization.
Ability to handle complex and emotionally charged issues with maturity and composure, addressing situations objectively and without bias.
Passionate about making things better, e.g. improving processes, reducing or removing inefficiencies.
Ability to analyze data, create reports and use system analytics to dig into root cause analyses.
About You Required
10+ years of related experience focused on Employee Relations, employment law, or HR Business Partner/generalist experiences with Employee Relations responsibilities.
Extensive investigation experience.
Experience using a case management system and accountability for detailed, documented investigations.
Experience building and using metrics to identify employee relations trends.
Background in HR, Employment Law, or Business.
Bachelor’s degree in relevant field.
Experience with both US and international (e.g., Canada, Lat Am) ER/compliance/Human Resources matters, highly preferred.
Behaviors
Strong attention to detail and excellent verbal and written communication skills, including the ability to write cohesive emails, summaries and investigation plans/reports.
Demonstrates ability to build collaborative working relationships and be a conscientious, trusted adviser with employees at all levels.
Handles complex and emotionally charged issues with maturity and composure, addressing situations objectively and without bias.
Passionate about making things better, e.g. improving processes, reducing or removing inefficiencies.
Desire to effectively mentor, develop and coach partners and team members.
Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.
Minimum Core Benefits
Medical/dental/vision plans, which start from day one.
Life and accident insurance.
401(K) and Roth options.
Tax‑advantaged accounts (HSA, FSA).
Educational expense reimbursement.
Paid parental leave.
Other Benefits
Digital mental health services (Talkspace).
Flexible work hours (availability varies by office and job function).
Training programs.
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
Charitable matching gift program.
And more…
We value inclusion and diversity. Gallagher embraces the diverse identities, experiences and talents of its employees, allowing the organization to better serve clients and communities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of the business.
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