Carelon Account Executive III
Elevance Health, Las Vegas, NV, United States
JR186619 Carelon Account Executive III
The Carelon Account Executive III will serve as the primary client lead supporting Nevada’s 988 Crisis Call Response system, overseeing a complex, statewide behavioral health program that operates 24/7/365. This role partners closely with the state and community stakeholders to ensure seamless delivery of critical crisis services, including crisis call centers, mobile crisis dispatch, stabilization resources, and follow‑up care. The position requires strong operational oversight, strategic account management, and the ability to navigate a highly collaborative ecosystem involving internal teams, external vendors, and public sector partners. Success in this role depends on deep knowledge of Nevada’s crisis system, data‑driven performance management, and the ability to drive client satisfaction, retention, and program growth.
Location:
Hybrid 2: This role requires associates to be in‑office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work‑life balance. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
How you will make an impact
Responsible for achieving client retention by identifying client strategy and developing deep familiarity with all aspects of client contracts including products, service levels, and client KPIs.
Foster collaboration with key stakeholders to develop account plans for each client and achieve shared goals.
Identify and execute cross‑sell/upsell opportunities to achieve gross margin, P&L and EBITDA targets.
Understands and leverages data on account performance and provides input on the regional growth strategy each year.
Takes a lead role in client meetings, upsells and RFPs / Rebids.
Serves as a key client contact for independent resolution and innovation for client executive teams. Coaches Account Managers as needed.
Lead and influence communications with C‑suite leadership on company value proposition and alignment to client strategy.
Manage client expectations and negotiate mutually beneficial contract terms and deliverables with client team.
Champions change initiatives and tailors style to meet client expectations.
Minimum requirements
Requires a BA/BS and a minimum of 8 years of experience working in a sales and/or account management, strategy, or sales support operations role; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences
MBA or related master’s degree preferred.
Must reside in Nevada and serve as the primary point of contact for the state Department in support of a direct state contract.
Strong understanding of Nevada’s crisis system and its state‑level operations.
Proven experience overseeing and navigating complex, multi‑faceted programs.
Proficiency in data analysis, reporting, and performance monitoring.
Ability to effectively manage and coordinate across multiple entities, including call centers and external partners.
Experience collaborating with cross‑functional teams and stakeholders.
Behavioral Health (BH) experience is strongly preferred.
Demonstrated success in managing high‑volume, fast‑paced, and complex environments.
Experience leading or supporting end‑to‑end RFP processes and rebids.
Will travel approximately 20% of the time.
For candidates working in person or virtually in the below location(s), the salary range for this specific position is $135,240 to $202,860.
Locations: Nevada
In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements).
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration (https://info.flclearinghouse.com/).
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Location:
Hybrid 2: This role requires associates to be in‑office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work‑life balance. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
How you will make an impact
Responsible for achieving client retention by identifying client strategy and developing deep familiarity with all aspects of client contracts including products, service levels, and client KPIs.
Foster collaboration with key stakeholders to develop account plans for each client and achieve shared goals.
Identify and execute cross‑sell/upsell opportunities to achieve gross margin, P&L and EBITDA targets.
Understands and leverages data on account performance and provides input on the regional growth strategy each year.
Takes a lead role in client meetings, upsells and RFPs / Rebids.
Serves as a key client contact for independent resolution and innovation for client executive teams. Coaches Account Managers as needed.
Lead and influence communications with C‑suite leadership on company value proposition and alignment to client strategy.
Manage client expectations and negotiate mutually beneficial contract terms and deliverables with client team.
Champions change initiatives and tailors style to meet client expectations.
Minimum requirements
Requires a BA/BS and a minimum of 8 years of experience working in a sales and/or account management, strategy, or sales support operations role; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences
MBA or related master’s degree preferred.
Must reside in Nevada and serve as the primary point of contact for the state Department in support of a direct state contract.
Strong understanding of Nevada’s crisis system and its state‑level operations.
Proven experience overseeing and navigating complex, multi‑faceted programs.
Proficiency in data analysis, reporting, and performance monitoring.
Ability to effectively manage and coordinate across multiple entities, including call centers and external partners.
Experience collaborating with cross‑functional teams and stakeholders.
Behavioral Health (BH) experience is strongly preferred.
Demonstrated success in managing high‑volume, fast‑paced, and complex environments.
Experience leading or supporting end‑to‑end RFP processes and rebids.
Will travel approximately 20% of the time.
For candidates working in person or virtually in the below location(s), the salary range for this specific position is $135,240 to $202,860.
Locations: Nevada
In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements).
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration (https://info.flclearinghouse.com/).
#J-18808-Ljbffr