Alliances - Partner Account Manager
Salesforce, Inc.., Chicago, IL, United States
Role Overview
We are seeking a high-impact Partner Account Manager (PAM) to drive partner innovation, alignment, and revenue growth across the Salesforce portfolio within our Commercial Business Services industry team.
This is a critical role within our Alliances organization, operating at the center of our partner ecosystem and working cross-functionally across Partner Sales, Industry advisors, Product leaders, and executive stakeholders. The PAM serves as a strategic bridge between partners and Salesforce cross-functional stakeholders to ensure alignment to growth priorities, accelerate innovation and drive measurable customer impact.
This position offers a unique opportunity to build both tactical and strategic capabilities. The role requires balancing scalable partner motions such as communications, enablement and sales plays with high-touch strategic activities including strategic business planning, executive alignment and go-to-market strategies. The position also provides flexibility to shape and pivot the partner strategy to best serve the evolving needs of the Professional Services and Travel and Hospitality industries while working closely with Partner Sales colleagues.
What You'll Be Doing
Develop & Execute Partner GTM Strategy: Translate Salesforce and industry priorities and needs into actionable partner GTM plans. Develop business plans that address revenue acceleration and expertise especially around Agentforce, Data Cloud, and AI solutions. Drive partner investment decisions and ensure alignment across partner executives, field sales leadership, and internal teams.
Drive Partner Innovation & Solution Development: Collaborate with strategic partners to launch solutions, jumpstart tools, demos and use cases across Salesforce products. Connect partners to product teams, share early access to capabilities, and help them create unique offerings that address industry-specific customer needs and win deals.
Accelerate Pipeline & Revenue Growth: Partner closely with the ecosystem to drive demand and generate net‑new opportunities. Leverage deep understanding of the partner landscape to increase partner‑influenced revenue. Lead go‑to‑market initiatives that accelerate pipeline progression and deal closure through disciplined partner engagement and joint selling.
Lead Joint Business Reviews & Executive Alignment: Conduct regular business reviews with top partners to assess performance, identify challenges and develop action plans. Ensure partner and Salesforce executives are aligned on targets, metrics, governance, and shared investment priorities.
Enable Partners & Drive Adoption: Build sales guides, partner communications and resources that help partners understand Salesforce priorities and drive joint sales. Connect partners to enablement resources and work with enablement teams to address new partner skill gaps.
Foster Cross‑Functional Collaboration: Act as a liaison between partners and internal teams including Partner Sales, Field Sales, Product, Marketing, and Industry GTM. Break down silos, coordinate resources, and ensure timely execution of partner initiatives.
What You'll Deliver
Partner business plans with clear goals and oversight
Joint business reviews with top partners showing progress, challenges, and action plans
Sales guides and resources for partners to work effectively with us
Pipeline and revenue impact through partner‑led opportunities
Executive‑level communications and presentations to partner and internal leadership
What You Bring
3+ years in partner management, strategic alliances, consulting, channel sales, or enterprise sales roles
Proven track record of driving measurable pipeline and revenue with or through a partner ecosystem
Experience working with or within consulting organizations (GSIs, RSIs, boutique firms)
Strong business sense with ability to balance strategy and execution
Executive presence and ability to build relationships with C‑level partner and customer executives
Expert‑level capability in developing and delivering executive communications
Influence and Cross‑Functional Collaboration: Strong ability to influence and work collaboratively
Why This Role Matters This role is mission‑critical to Salesforce’s success in the agentic era. As customers accelerate adoption of AI and transition toward agent‑powered operating models, our partners serve as the primary force multiplier in driving long‑term value realization. The evolution of our technology is not only enabling organizations to work smarter and more efficiently, it is fundamentally reshaping how work gets done, how decisions are made, and how enterprises scale. To ensure customers successfully navigate this transformation, a strong, aligned and innovation‑focused partner ecosystem is essential. This role plays a central leadership role in orchestrating that ecosystem by aligning strategy, activating industry solutions and driving measurable business outcomes. You will be empowering the partners who are implementing the solutions that change how businesses operate.
#J-18808-Ljbffr
This is a critical role within our Alliances organization, operating at the center of our partner ecosystem and working cross-functionally across Partner Sales, Industry advisors, Product leaders, and executive stakeholders. The PAM serves as a strategic bridge between partners and Salesforce cross-functional stakeholders to ensure alignment to growth priorities, accelerate innovation and drive measurable customer impact.
This position offers a unique opportunity to build both tactical and strategic capabilities. The role requires balancing scalable partner motions such as communications, enablement and sales plays with high-touch strategic activities including strategic business planning, executive alignment and go-to-market strategies. The position also provides flexibility to shape and pivot the partner strategy to best serve the evolving needs of the Professional Services and Travel and Hospitality industries while working closely with Partner Sales colleagues.
What You'll Be Doing
Develop & Execute Partner GTM Strategy: Translate Salesforce and industry priorities and needs into actionable partner GTM plans. Develop business plans that address revenue acceleration and expertise especially around Agentforce, Data Cloud, and AI solutions. Drive partner investment decisions and ensure alignment across partner executives, field sales leadership, and internal teams.
Drive Partner Innovation & Solution Development: Collaborate with strategic partners to launch solutions, jumpstart tools, demos and use cases across Salesforce products. Connect partners to product teams, share early access to capabilities, and help them create unique offerings that address industry-specific customer needs and win deals.
Accelerate Pipeline & Revenue Growth: Partner closely with the ecosystem to drive demand and generate net‑new opportunities. Leverage deep understanding of the partner landscape to increase partner‑influenced revenue. Lead go‑to‑market initiatives that accelerate pipeline progression and deal closure through disciplined partner engagement and joint selling.
Lead Joint Business Reviews & Executive Alignment: Conduct regular business reviews with top partners to assess performance, identify challenges and develop action plans. Ensure partner and Salesforce executives are aligned on targets, metrics, governance, and shared investment priorities.
Enable Partners & Drive Adoption: Build sales guides, partner communications and resources that help partners understand Salesforce priorities and drive joint sales. Connect partners to enablement resources and work with enablement teams to address new partner skill gaps.
Foster Cross‑Functional Collaboration: Act as a liaison between partners and internal teams including Partner Sales, Field Sales, Product, Marketing, and Industry GTM. Break down silos, coordinate resources, and ensure timely execution of partner initiatives.
What You'll Deliver
Partner business plans with clear goals and oversight
Joint business reviews with top partners showing progress, challenges, and action plans
Sales guides and resources for partners to work effectively with us
Pipeline and revenue impact through partner‑led opportunities
Executive‑level communications and presentations to partner and internal leadership
What You Bring
3+ years in partner management, strategic alliances, consulting, channel sales, or enterprise sales roles
Proven track record of driving measurable pipeline and revenue with or through a partner ecosystem
Experience working with or within consulting organizations (GSIs, RSIs, boutique firms)
Strong business sense with ability to balance strategy and execution
Executive presence and ability to build relationships with C‑level partner and customer executives
Expert‑level capability in developing and delivering executive communications
Influence and Cross‑Functional Collaboration: Strong ability to influence and work collaboratively
Why This Role Matters This role is mission‑critical to Salesforce’s success in the agentic era. As customers accelerate adoption of AI and transition toward agent‑powered operating models, our partners serve as the primary force multiplier in driving long‑term value realization. The evolution of our technology is not only enabling organizations to work smarter and more efficiently, it is fundamentally reshaping how work gets done, how decisions are made, and how enterprises scale. To ensure customers successfully navigate this transformation, a strong, aligned and innovation‑focused partner ecosystem is essential. This role plays a central leadership role in orchestrating that ecosystem by aligning strategy, activating industry solutions and driving measurable business outcomes. You will be empowering the partners who are implementing the solutions that change how businesses operate.
#J-18808-Ljbffr