Sales Event Manager, Hotel Ella
Rex, Austin, TX, United States
Company Overview
Rex is a privately held ecosystem of entrepreneurial ventures led by Peter Rex, spanning real estate private equity, technology, insurance, and AI.
We build businesses and investment platforms that generate both exceptional financial returns and meaningful societal impact.
The Opportunity Rex is seeking a Sales Event Manager for Hotel Ella, a boutique property known for weddings, social events, and elevated hospitality.
This role bridges sales and operations, turning booked business into seamless, memorable experiences.
The primary focus is end‑to‑end event execution and delivering a high‑touch client and guest experience.
Key Responsibilities
Event Planning and Execution
Manage the full operational execution of events booked at Hotel Ella, including weddings, meetings, corporate gatherings, private dining events, and social functions.
Review banquet event orders, rooming details, setup requirements, timelines, menus, and special requests for accuracy and completeness.
Lead internal event turnover meetings and communicate final details clearly to Food and Beverage, Culinary, Front Office, Housekeeping, and other operational departments.
Serve as the primary on‑site contact for clients, vendors, and event hosts during program execution.
Conduct pre‑event walkthroughs and confirm all event spaces are set according to contract, banquet event order, and service standards.
Monitor event flow, timing, staffing, setup quality, and guest experience throughout each function.
Respond quickly and professionally to last‑minute changes, guest requests, and operational challenges.
Client and Guest Experience
Build strong working relationships with clients, planners, and vendors to ensure confidence and satisfaction throughout the event process.
Deliver a high‑touch hospitality experience that is professional, warm, responsive, and solutions‑focused.
Anticipate client needs and resolve service issues in real time with urgency and professionalism.
Support post‑event follow‑up as needed, including feedback collection, internal recap, and documentation of improvement opportunities.
Operational Coordination
Partner closely with the Sales team to transition booked business into a successful operational plan.
Work with banquet, restaurant, bar, and culinary teams to ensure proper staffing, service flow, and readiness for each event.
Coordinate room blocks, VIP needs, welcome amenities, and special guest requests with Front Office and Housekeeping when applicable.
Ensure event spaces, equipment, signage, linen, décor, and service items are in place and presentation‑ready.
Maintain knowledge of all event spaces, capacities, setup styles, and service standards across the property.
Administrative and Financial Oversight
Review event files, contracts, and banquet event orders for operational accuracy.
Ensure billing details, consumption updates, guarantees, and final changes are properly communicated and documented.
Assist with tracking event‑related expenses, staffing efficiency, and service execution to support profitability.
Maintain accurate records, notes, and communication within hotel systems and event platforms.
Support forecasting of event needs, inventory usage, and operational labor based on business levels.
Team Leadership
Help lead and direct banquet and service teams during event execution.
Model professionalism, accountability, and service excellence at all times.
Support training and coaching of team members on service standards, event readiness, and guest engagement.
Foster strong collaboration between departments to ensure consistent execution and communication.
Ideal Candidate Profile
Minimum 2–3 years of experience in event management, banquet operations, catering, or hotel food and beverage leadership.
Previous luxury hotel, boutique hotel, wedding venue, or upscale restaurant experience preferred.
Strong understanding of banquet service, event timelines, catering operations, and guest service standards.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage multiple events and priorities concurrently.
Ability to remain calm, composed, and solutions‑oriented in a fast‑paced environment.
Proficiency in hotel and event systems preferred, including Tripleseat, PMS platforms, and Microsoft Office.
Flexible schedule required, including evenings, weekends, and holidays based on event demand.
High agency, scrappy, and execution‑oriented; willing to do the work required to win, from sales outreach to operational problem‑solving.
Builder mindset with the ability to take a strong foundation and elevate it into a standout, market‑leading property.
Missionary mindset: driven by purpose, disciplined under pressure, and relentless in execution.
Fully aligned with Rex’s mission to catalyze human flourishing through business.
Benefits Rex offers a competitive salary, performance bonus potential, comprehensive benefits, and the opportunity to work within a dynamic, mission‑driven organization.
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We build businesses and investment platforms that generate both exceptional financial returns and meaningful societal impact.
The Opportunity Rex is seeking a Sales Event Manager for Hotel Ella, a boutique property known for weddings, social events, and elevated hospitality.
This role bridges sales and operations, turning booked business into seamless, memorable experiences.
The primary focus is end‑to‑end event execution and delivering a high‑touch client and guest experience.
Key Responsibilities
Event Planning and Execution
Manage the full operational execution of events booked at Hotel Ella, including weddings, meetings, corporate gatherings, private dining events, and social functions.
Review banquet event orders, rooming details, setup requirements, timelines, menus, and special requests for accuracy and completeness.
Lead internal event turnover meetings and communicate final details clearly to Food and Beverage, Culinary, Front Office, Housekeeping, and other operational departments.
Serve as the primary on‑site contact for clients, vendors, and event hosts during program execution.
Conduct pre‑event walkthroughs and confirm all event spaces are set according to contract, banquet event order, and service standards.
Monitor event flow, timing, staffing, setup quality, and guest experience throughout each function.
Respond quickly and professionally to last‑minute changes, guest requests, and operational challenges.
Client and Guest Experience
Build strong working relationships with clients, planners, and vendors to ensure confidence and satisfaction throughout the event process.
Deliver a high‑touch hospitality experience that is professional, warm, responsive, and solutions‑focused.
Anticipate client needs and resolve service issues in real time with urgency and professionalism.
Support post‑event follow‑up as needed, including feedback collection, internal recap, and documentation of improvement opportunities.
Operational Coordination
Partner closely with the Sales team to transition booked business into a successful operational plan.
Work with banquet, restaurant, bar, and culinary teams to ensure proper staffing, service flow, and readiness for each event.
Coordinate room blocks, VIP needs, welcome amenities, and special guest requests with Front Office and Housekeeping when applicable.
Ensure event spaces, equipment, signage, linen, décor, and service items are in place and presentation‑ready.
Maintain knowledge of all event spaces, capacities, setup styles, and service standards across the property.
Administrative and Financial Oversight
Review event files, contracts, and banquet event orders for operational accuracy.
Ensure billing details, consumption updates, guarantees, and final changes are properly communicated and documented.
Assist with tracking event‑related expenses, staffing efficiency, and service execution to support profitability.
Maintain accurate records, notes, and communication within hotel systems and event platforms.
Support forecasting of event needs, inventory usage, and operational labor based on business levels.
Team Leadership
Help lead and direct banquet and service teams during event execution.
Model professionalism, accountability, and service excellence at all times.
Support training and coaching of team members on service standards, event readiness, and guest engagement.
Foster strong collaboration between departments to ensure consistent execution and communication.
Ideal Candidate Profile
Minimum 2–3 years of experience in event management, banquet operations, catering, or hotel food and beverage leadership.
Previous luxury hotel, boutique hotel, wedding venue, or upscale restaurant experience preferred.
Strong understanding of banquet service, event timelines, catering operations, and guest service standards.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage multiple events and priorities concurrently.
Ability to remain calm, composed, and solutions‑oriented in a fast‑paced environment.
Proficiency in hotel and event systems preferred, including Tripleseat, PMS platforms, and Microsoft Office.
Flexible schedule required, including evenings, weekends, and holidays based on event demand.
High agency, scrappy, and execution‑oriented; willing to do the work required to win, from sales outreach to operational problem‑solving.
Builder mindset with the ability to take a strong foundation and elevate it into a standout, market‑leading property.
Missionary mindset: driven by purpose, disciplined under pressure, and relentless in execution.
Fully aligned with Rex’s mission to catalyze human flourishing through business.
Benefits Rex offers a competitive salary, performance bonus potential, comprehensive benefits, and the opportunity to work within a dynamic, mission‑driven organization.
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