Senior Salesforce Business Analyst — Process Mapping & Insights
TikTok, San Jose, CA, United States
Required Skills
Salesforce functional knowledge: Comfortable navigating Salesforce with working knowledge of basic objects like accounts, opportunities, cases, etc.
BA skills: Can gather and translate user needs into system requirements and user stories.
PM small to medium projects: Able to lead requirement gathering, manage stakeholder expectations, track timelines, and ensure deliverables.
Nice to Have
Process Mapping: Working knowledge of tools like Miro/Lucidchart to create clear, end-to-end process maps that align with business objectives.
Working knowledge of B2B sales business domain.
Salesforce Reporting Skills: Able to use basic Salesforce reporting to uncover business problems and provide recommendations.
Minimum years of experience: 7-8 years.
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Salesforce functional knowledge: Comfortable navigating Salesforce with working knowledge of basic objects like accounts, opportunities, cases, etc.
BA skills: Can gather and translate user needs into system requirements and user stories.
PM small to medium projects: Able to lead requirement gathering, manage stakeholder expectations, track timelines, and ensure deliverables.
Nice to Have
Process Mapping: Working knowledge of tools like Miro/Lucidchart to create clear, end-to-end process maps that align with business objectives.
Working knowledge of B2B sales business domain.
Salesforce Reporting Skills: Able to use basic Salesforce reporting to uncover business problems and provide recommendations.
Minimum years of experience: 7-8 years.
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