Director of Member & Guest Experience (Hybrid)

A leading hospitality company in Downers Grove, IL, seeks a Director of Member & Guest Services to oversee operations of customer care. This role demands extensive experience in service excellence, leadership in high-volume environments, and a commitment to quality. You'll engage with cross-functional teams to enhance guest experiences and drive operational improvements. A strong leader, you will shape service strategies that promote retention and loyalty within the Wine Club community. Competitive salary and generous benefits offered. #J-18808-Ljbffr