Director, Client Delivery
Ensemble Health Partners, Tallahassee, FL, United States
Overview
Thank you for considering a career at Ensemble Health Partners. Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy and empowers people to challenge the status quo to make a difference.
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by delivering outstanding results and adhering to Ensemble principles.
Opportunity
The Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives and initiatives for acute or physician revenue cycle activities. This includes oversight of outsourced vendors, clients, and in-house functional areas of Patient Access (including Patient Scheduling, Pre-Access/Registration, Registration Admissions, and Financial Counseling), Health Information Management (including Site Medical Records management, Release of Information, Transcription), and Patient Financial Services (including Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, and Collections). The position reviews and implements systematic approaches to maximize revenue and cash flow and to ensure results are consistently delivered. As the face of Ensemble, this person is responsible for forming and nurturing client relationships and meeting client performance expectations through influence and direction of client and Ensemble operations. The role communicates organizational values and positive leadership to all associates within the organization.
Responsibilities
Lead day-to-day client operations and support planning, development, and implementation of revenue cycle policies and initiatives.
Manage relationships with clients and oversee performance to meet client expectations.
Communicate organizational values and positive leadership to associates.
Job Competencies
Leadership: Maintain a continuous presence at client facilities and with internal teams to provide support, review processes, and identify opportunities.
Revenue Cycle knowledge: Stay current with best practices and ensure high productivity and proficiency standards.
Collaboration: Promote teamwork between facilities and centralized offices and model best practices.
Operational leadership: Manage day-to-day operations across multiple organizations delivering diverse services.
Education and documentation: Ensure proper documentation and educational materials are used and address educational needs.
Regulatory awareness: Stay informed of payer requirements and industry changes and communicate impacts to leadership.
Performance monitoring: Track KPIs and reports related to registration, denials, burdens, and other metrics; drive improvement initiatives.
Decision making and delegation: Share authority appropriately while maintaining accountability.
Communication: Convey information clearly and professionally; maintain executive presence.
Project management: Oversee programs from inception through completion, including budget and resource planning.
Essential Job Functions
Articulate client deliverables, timelines, outcomes, and actions in writing.
Monitor bad debt and identify process improvements in areas such as registration and upfront collections; address gaps in client support.
Build relationships, influence decisions, and engage onsite teams to drive results.
Lead program-level meetings with stakeholders and support analysis and reporting for service line development.
Serve as a Revenue Cycle expert, communicating payer policy, contracting, and compliance updates.
Assist client leadership in understanding processes, metrics, tools, and reports.
Facilitate monthly client meetings to review performance and opportunities for improvement.
Employment Qualifications
CRCR certification
3-5 years of job-related experience
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions. Associates may be required to perform other duties as required by their supervisor, subject to reasonable accommodation.
Join An Award-winning Company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
HFMA MAP Awards for High Performance in Revenue Cycle 2019-2024
Everest Group RCM Operations PEAK Matrix Assessment 2024
HBI Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Culture attributes: Innovation, Work-Life Flexibility, Leadership, Purpose + Values
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other protected status. We also prohibit harassment of applicants or employees based on these categories. Reasonable accommodations are provided in accordance with the ADA and applicable laws. If you require accommodation in the application process, contact TA@ensemblehp.com.
EEOC – Know Your Rights | FMLA Rights (English) | La FMLA Español | E-Verify Participating Employer (English and Spanish)
Seniority level
Director
Employment type
Full-time
Job function
Sales and Business Development
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Ensemble Health Partners. Get notified about new jobs in Tallahassee, FL.
#J-18808-Ljbffr
Thank you for considering a career at Ensemble Health Partners. Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy and empowers people to challenge the status quo to make a difference.
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by delivering outstanding results and adhering to Ensemble principles.
Opportunity
The Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives and initiatives for acute or physician revenue cycle activities. This includes oversight of outsourced vendors, clients, and in-house functional areas of Patient Access (including Patient Scheduling, Pre-Access/Registration, Registration Admissions, and Financial Counseling), Health Information Management (including Site Medical Records management, Release of Information, Transcription), and Patient Financial Services (including Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, and Collections). The position reviews and implements systematic approaches to maximize revenue and cash flow and to ensure results are consistently delivered. As the face of Ensemble, this person is responsible for forming and nurturing client relationships and meeting client performance expectations through influence and direction of client and Ensemble operations. The role communicates organizational values and positive leadership to all associates within the organization.
Responsibilities
Lead day-to-day client operations and support planning, development, and implementation of revenue cycle policies and initiatives.
Manage relationships with clients and oversee performance to meet client expectations.
Communicate organizational values and positive leadership to associates.
Job Competencies
Leadership: Maintain a continuous presence at client facilities and with internal teams to provide support, review processes, and identify opportunities.
Revenue Cycle knowledge: Stay current with best practices and ensure high productivity and proficiency standards.
Collaboration: Promote teamwork between facilities and centralized offices and model best practices.
Operational leadership: Manage day-to-day operations across multiple organizations delivering diverse services.
Education and documentation: Ensure proper documentation and educational materials are used and address educational needs.
Regulatory awareness: Stay informed of payer requirements and industry changes and communicate impacts to leadership.
Performance monitoring: Track KPIs and reports related to registration, denials, burdens, and other metrics; drive improvement initiatives.
Decision making and delegation: Share authority appropriately while maintaining accountability.
Communication: Convey information clearly and professionally; maintain executive presence.
Project management: Oversee programs from inception through completion, including budget and resource planning.
Essential Job Functions
Articulate client deliverables, timelines, outcomes, and actions in writing.
Monitor bad debt and identify process improvements in areas such as registration and upfront collections; address gaps in client support.
Build relationships, influence decisions, and engage onsite teams to drive results.
Lead program-level meetings with stakeholders and support analysis and reporting for service line development.
Serve as a Revenue Cycle expert, communicating payer policy, contracting, and compliance updates.
Assist client leadership in understanding processes, metrics, tools, and reports.
Facilitate monthly client meetings to review performance and opportunities for improvement.
Employment Qualifications
CRCR certification
3-5 years of job-related experience
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions. Associates may be required to perform other duties as required by their supervisor, subject to reasonable accommodation.
Join An Award-winning Company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
HFMA MAP Awards for High Performance in Revenue Cycle 2019-2024
Everest Group RCM Operations PEAK Matrix Assessment 2024
HBI Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Culture attributes: Innovation, Work-Life Flexibility, Leadership, Purpose + Values
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other protected status. We also prohibit harassment of applicants or employees based on these categories. Reasonable accommodations are provided in accordance with the ADA and applicable laws. If you require accommodation in the application process, contact TA@ensemblehp.com.
EEOC – Know Your Rights | FMLA Rights (English) | La FMLA Español | E-Verify Participating Employer (English and Spanish)
Seniority level
Director
Employment type
Full-time
Job function
Sales and Business Development
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Ensemble Health Partners. Get notified about new jobs in Tallahassee, FL.
#J-18808-Ljbffr