Director of Client Relations
Ernest, Reno, NV, United States
Director of Client Relations (aka Director of Sales)
Location: Reno, NV | Sales Territory: Local radius | Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture
Salary range and comp: 100 - 130k + bonus + perks
For over 80 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.
At Ernest, our people are the heart of our success and that includes our clients. As we continue to grow, we’re looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role, it’s about building deep relationships, championing a high-performance team, and becoming the face of Ernest in your territory. We’re looking for a talented and driven sales leader who can inspire a team of Client Relationship Managers (CRMs), drive growth through new business development and account expansion, and create unforgettable client experiences along the way. You know how to lead in every setting, from boardrooms to BBQs, ballgames to cold call walk-ins, and you make clients feel like partners and teams feel unstoppable. If that’s your style, you’ll fit right in at Ernest.
What You'll Do:
Motivate and manage a team of B2B Client Relationship Managers (aka outside sales reps)
Coach your team in sales strategies, tools, and account planning
Lead monthly sales meetings and conduct regular reviews to keep goals on track
Serve as the go-to sales leader for your region, internally and externally
Build authentic, lasting relationships with business clients
Represent Ernest at appreciation events, sports outings, and client meetings
Partner with supplier reps to drive value and strengthen relationships
Drive New Business and Grow Existing Accounts
Guide and support your Client Relationship Managers as they hunt for new business and grow key accounts
Coach CRMs to deepen account penetration and maximize GTM growth across their portfolios
Be a strategic partner in removing roadblocks, navigating client challenges, and ensuring successful outcomes
Lead with Operational Excellence
Support company policies related to credit, collections, pricing, and more
Approve pricing deviations and oversee sales promotions, campaigns, and contests
What You Bring
Track record of strategic thinking and operational execution
Confidence in building rapport at all levels from clients to colleagues
Industry experience not required but relevant sales experience a must
Why Ernest? We don’t just build sales teams, we build careers. Our culture is rooted in connection, development, and a shared belief that when one of us moves forward, we all move forward. You’ll be empowered to lead, equipped to succeed, and supported by a team that celebrates every win, big or small.
Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!
Let’s build something great together!
#J-18808-Ljbffr
Salary range and comp: 100 - 130k + bonus + perks
For over 80 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.
At Ernest, our people are the heart of our success and that includes our clients. As we continue to grow, we’re looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role, it’s about building deep relationships, championing a high-performance team, and becoming the face of Ernest in your territory. We’re looking for a talented and driven sales leader who can inspire a team of Client Relationship Managers (CRMs), drive growth through new business development and account expansion, and create unforgettable client experiences along the way. You know how to lead in every setting, from boardrooms to BBQs, ballgames to cold call walk-ins, and you make clients feel like partners and teams feel unstoppable. If that’s your style, you’ll fit right in at Ernest.
What You'll Do:
Motivate and manage a team of B2B Client Relationship Managers (aka outside sales reps)
Coach your team in sales strategies, tools, and account planning
Lead monthly sales meetings and conduct regular reviews to keep goals on track
Serve as the go-to sales leader for your region, internally and externally
Build authentic, lasting relationships with business clients
Represent Ernest at appreciation events, sports outings, and client meetings
Partner with supplier reps to drive value and strengthen relationships
Drive New Business and Grow Existing Accounts
Guide and support your Client Relationship Managers as they hunt for new business and grow key accounts
Coach CRMs to deepen account penetration and maximize GTM growth across their portfolios
Be a strategic partner in removing roadblocks, navigating client challenges, and ensuring successful outcomes
Lead with Operational Excellence
Support company policies related to credit, collections, pricing, and more
Approve pricing deviations and oversee sales promotions, campaigns, and contests
What You Bring
Track record of strategic thinking and operational execution
Confidence in building rapport at all levels from clients to colleagues
Industry experience not required but relevant sales experience a must
Why Ernest? We don’t just build sales teams, we build careers. Our culture is rooted in connection, development, and a shared belief that when one of us moves forward, we all move forward. You’ll be empowered to lead, equipped to succeed, and supported by a team that celebrates every win, big or small.
Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!
Let’s build something great together!
#J-18808-Ljbffr