Vehicle Condition Inspector
ACV Auctions, Rancho Cordova, CA, United States
ACV is a technology company that has revolutionized how dealers buy and sell cars online. A part of the automotive industry, ACV Auctions Inc. (ACV) builds data‑driven digital marketplaces for sourcing, selling, and managing used vehicles with transparency and insights once unimaginable.
Benefits
Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)
What you will do
Actively and consistently support all efforts to simplify and enhance the customer experience.
Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off-lease locations, detecting damage, missing parts and mechanical problems.
Prepare and submit reports of vehicle condition, repair/replacement cost estimates, and related documentation.
Help sales team up-sell or cross-sell services and products.
Interface regularly with dealers to develop and ensure client satisfaction and build strong relationships.
Travel to and from dealerships and homes to inspect, write condition reports, and list vehicles to sell on the auction platform.
Take multiple overall and damage photos, match them to a vehicle, and upload them to the image server using the company-issued smartphone.
List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform.
Perform additional duties as assigned.
What you will need
1 year(s) experience in the automobile field (body, paint and mechanical repair knowledge) with a customer service background.
Ability to read, write, speak, and understand English.
Ability to work outside in the elements for extended periods of time.
Problem‑solving aptitude to meet challenges with resourcefulness and innovative approaches.
Proven success working independently with minimal supervision while also collaborating in a team environment.
Excellent communication skills and the ability to understand customer needs and expectations.
Valid driver’s license and use of a validly registered and insured motor vehicle.
Knowledge of system capabilities, relevant software packages, and web‑based applications.
Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
Ability to drive both manual and automatic transmissions.
Vision abilities required to properly identify small defects around and underneath vehicles.
No immigration or work visa sponsorship will be provided for this position.
ACV is committed to an inclusive culture welcoming all individuals and is an equal‑opportunity employer. ACV is committed to being an equal‑opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. ACV also considers qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collection and use of your personal information, see our Privacy Notice.
Compensation The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan. Final compensation will be determined based upon the applicant’s relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.
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Benefits
Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)
What you will do
Actively and consistently support all efforts to simplify and enhance the customer experience.
Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off-lease locations, detecting damage, missing parts and mechanical problems.
Prepare and submit reports of vehicle condition, repair/replacement cost estimates, and related documentation.
Help sales team up-sell or cross-sell services and products.
Interface regularly with dealers to develop and ensure client satisfaction and build strong relationships.
Travel to and from dealerships and homes to inspect, write condition reports, and list vehicles to sell on the auction platform.
Take multiple overall and damage photos, match them to a vehicle, and upload them to the image server using the company-issued smartphone.
List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform.
Perform additional duties as assigned.
What you will need
1 year(s) experience in the automobile field (body, paint and mechanical repair knowledge) with a customer service background.
Ability to read, write, speak, and understand English.
Ability to work outside in the elements for extended periods of time.
Problem‑solving aptitude to meet challenges with resourcefulness and innovative approaches.
Proven success working independently with minimal supervision while also collaborating in a team environment.
Excellent communication skills and the ability to understand customer needs and expectations.
Valid driver’s license and use of a validly registered and insured motor vehicle.
Knowledge of system capabilities, relevant software packages, and web‑based applications.
Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
Ability to drive both manual and automatic transmissions.
Vision abilities required to properly identify small defects around and underneath vehicles.
No immigration or work visa sponsorship will be provided for this position.
ACV is committed to an inclusive culture welcoming all individuals and is an equal‑opportunity employer. ACV is committed to being an equal‑opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. ACV also considers qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collection and use of your personal information, see our Privacy Notice.
Compensation The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan. Final compensation will be determined based upon the applicant’s relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.
#J-18808-Ljbffr