Customer Complaint & Resolution Specialist
Wren Kitchens, Sugar Notch, PA, United States
About The Company
At Wren Kitchens we offer affordable luxury kitchens, proudly manufactured in the USA. We are more than just a kitchen manufacturer; we know that the kitchen is the heart of the home, where families gather, meals are shared, and memories are made. About The Company
At Wren Kitchens we offer affordable luxury kitchens, proudly manufactured in the USA. We are more than just a kitchen manufacturer; we know that the kitchen is the heart of the home, where families gather, meals are shared, and memories are made.
Our unprecedented growth in the USA means that we are actively seeking outstanding individuals to join our retail showroom teams. If you're passionate about making a difference, and thrive in a collaborative environment, then Wren Kitchens is the place for you.
Don't miss out on this opportunity to be part of something extraordinary – join Wren Kitchens and shape your success!
About The Role
Main Responsibilities:
Taking ownership of a complaint and carrying out a full assessment of a customer’s journey to be able to effectively resolve any dispute. You will need to be proactive in exploring and providing solutions to customers Provide assistance to teams across the business. Identify improvements from across the business, whether this be from a showroom appointment to a delivery or installation. Identify and report on any processes that could result in a poor customer experience. Feedback to key business stakeholders on complaint progression and resolution timescales
About You
Desired skills and knowledge:
Complaint handling experience Knowledge of Alternative Dispute Resolution (ADR) Strong communication skills - both written and verbal Good IT skills Customer Service experience Ability to work independently and within a team environment Helpfulness and a customer-first attitude The passion to take ownership and stick with an issue until it is resolved Excellent oral and written communication skills
What Wren Offers
A full time position, with great career progression potential, health, dental and vision, competitive PTO and sick pay, and fully paid training.
#J-18808-Ljbffr
At Wren Kitchens we offer affordable luxury kitchens, proudly manufactured in the USA. We are more than just a kitchen manufacturer; we know that the kitchen is the heart of the home, where families gather, meals are shared, and memories are made. About The Company
At Wren Kitchens we offer affordable luxury kitchens, proudly manufactured in the USA. We are more than just a kitchen manufacturer; we know that the kitchen is the heart of the home, where families gather, meals are shared, and memories are made.
Our unprecedented growth in the USA means that we are actively seeking outstanding individuals to join our retail showroom teams. If you're passionate about making a difference, and thrive in a collaborative environment, then Wren Kitchens is the place for you.
Don't miss out on this opportunity to be part of something extraordinary – join Wren Kitchens and shape your success!
About The Role
Main Responsibilities:
Taking ownership of a complaint and carrying out a full assessment of a customer’s journey to be able to effectively resolve any dispute. You will need to be proactive in exploring and providing solutions to customers Provide assistance to teams across the business. Identify improvements from across the business, whether this be from a showroom appointment to a delivery or installation. Identify and report on any processes that could result in a poor customer experience. Feedback to key business stakeholders on complaint progression and resolution timescales
About You
Desired skills and knowledge:
Complaint handling experience Knowledge of Alternative Dispute Resolution (ADR) Strong communication skills - both written and verbal Good IT skills Customer Service experience Ability to work independently and within a team environment Helpfulness and a customer-first attitude The passion to take ownership and stick with an issue until it is resolved Excellent oral and written communication skills
What Wren Offers
A full time position, with great career progression potential, health, dental and vision, competitive PTO and sick pay, and fully paid training.
#J-18808-Ljbffr