Inside Sales Engineer
AMETEK, Newark, DE, United States
As a part of the Americas Sales team, the Inside Sales Engineer is one of the main points of contact for customers and account managers for all AMETEK Surface Vision solutions. Responsible from enquiry to order acceptance, technical and sales support, the Inside Sales Engineer works closely with multiple departments to provide an outstanding customer experience and satisfy the business operational needs – ensuring that service levels are consistently met in a productive and financially responsible manner.
Job Scope This role will have intensive phone contact and manage both incoming and outgoing calls/emails for the Americas sales region. The Inside Sales Engineer consults customers on service contracts, services, upgrades and products and applications, resulting directly and indirectly in orders or longer‑term opportunities. Working closely with Account Managers, the Inside Sales Engineer provides proactive and mutual service/support to the account managers and customers in activities such as generating proposals and quotations, managing the opportunity funnel using CRM tools, and driving direct/indirect revenue and long‑term growth in the business.
Key Responsibilities And Accountabilities
Manage the quoting process from enquiry to order acceptance through the global CRM system.
Develop customer‑specific upgrade paths in partnership with account managers for existing systems installed at customer sites, defining architecture and the best path forward leveraging the current system.
Collaborate with product management, sales management, and account managers to develop an effective upgrade program that brings value to the customer while generating revenue for the business unit and providing a competitive advantage.
Provide assistance for lab functions, configuration testing, shipment of trial equipment, support on‑site demos / trials / meetings, etc., when needed.
Track existing service contracts (usage, renewal, etc.), promote new service contracts, training, service visits and advanced remote service; create value‑added service options.
Generate new sales opportunities and orders through inbound lead consulting and outbound prospecting activities.
Support the Regional Sales Teams in developing relationships with End Customers.
Provide quotations and application support for all BU product lines (SmartAdvisor, SmartView, SmartNET, …).
Manage the pipeline proactively and chase opportunities.
Provide technical and general office assistance to account managers as needed, acting as the point of contact between account managers and the factory for technical inquiries.
Record any customer feedback – VOC and feedback to marketing and sales teams.
Provide knowledgeable support to customers by promptly addressing their needs, providing guidance and ensuring a strong drive to results.
Ensure end customers are supported by establishing a collaborative and customer‑first relationship.
Minimum Education & Experience
3–5 years of experience in a Customer Service / Sales environment in factory automation or process sensors.
Ability to understand past cases / service calls for a site.
Strong commercial/business acumen.
Good problem‑solving skills.
Communication, influencing and assertiveness.
High level of work ethics and customer satisfaction commitment; must be passionate about meeting customer requirements.
Outstanding customer service and relationship building.
Understanding of sales and operations.
ERP & CRM knowledge desirable.
Preferred Education & Experience
Experience in machine vision, surface inspection, web inspection, web monitoring, lighting and optics, quality control systems, factory automation.
Bachelor’s Degree in Engineering or Science.
Experience in the Metals and/or Paper industries.
Key Competencies
Results driven.
Self‑motivated with a high attention to detail and ability to multitask under demanding deadlines.
A positive attitude and the ability to deal with ambiguity are a must.
Demonstrates good judgement in analysing information to make routine decisions.
Co‑operates and collaborates with colleagues, cross‑functionally, to support the sales process.
Open to receiving feedback and applying/integrating the feedback to improve results.
Good team player but also able to work on own initiative.
Ability to travel.
Compensation Employee Type: Salaried
Salary Minimum: $75,000
Salary Maximum: $90,000
Incentive: Yes
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
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Job Scope This role will have intensive phone contact and manage both incoming and outgoing calls/emails for the Americas sales region. The Inside Sales Engineer consults customers on service contracts, services, upgrades and products and applications, resulting directly and indirectly in orders or longer‑term opportunities. Working closely with Account Managers, the Inside Sales Engineer provides proactive and mutual service/support to the account managers and customers in activities such as generating proposals and quotations, managing the opportunity funnel using CRM tools, and driving direct/indirect revenue and long‑term growth in the business.
Key Responsibilities And Accountabilities
Manage the quoting process from enquiry to order acceptance through the global CRM system.
Develop customer‑specific upgrade paths in partnership with account managers for existing systems installed at customer sites, defining architecture and the best path forward leveraging the current system.
Collaborate with product management, sales management, and account managers to develop an effective upgrade program that brings value to the customer while generating revenue for the business unit and providing a competitive advantage.
Provide assistance for lab functions, configuration testing, shipment of trial equipment, support on‑site demos / trials / meetings, etc., when needed.
Track existing service contracts (usage, renewal, etc.), promote new service contracts, training, service visits and advanced remote service; create value‑added service options.
Generate new sales opportunities and orders through inbound lead consulting and outbound prospecting activities.
Support the Regional Sales Teams in developing relationships with End Customers.
Provide quotations and application support for all BU product lines (SmartAdvisor, SmartView, SmartNET, …).
Manage the pipeline proactively and chase opportunities.
Provide technical and general office assistance to account managers as needed, acting as the point of contact between account managers and the factory for technical inquiries.
Record any customer feedback – VOC and feedback to marketing and sales teams.
Provide knowledgeable support to customers by promptly addressing their needs, providing guidance and ensuring a strong drive to results.
Ensure end customers are supported by establishing a collaborative and customer‑first relationship.
Minimum Education & Experience
3–5 years of experience in a Customer Service / Sales environment in factory automation or process sensors.
Ability to understand past cases / service calls for a site.
Strong commercial/business acumen.
Good problem‑solving skills.
Communication, influencing and assertiveness.
High level of work ethics and customer satisfaction commitment; must be passionate about meeting customer requirements.
Outstanding customer service and relationship building.
Understanding of sales and operations.
ERP & CRM knowledge desirable.
Preferred Education & Experience
Experience in machine vision, surface inspection, web inspection, web monitoring, lighting and optics, quality control systems, factory automation.
Bachelor’s Degree in Engineering or Science.
Experience in the Metals and/or Paper industries.
Key Competencies
Results driven.
Self‑motivated with a high attention to detail and ability to multitask under demanding deadlines.
A positive attitude and the ability to deal with ambiguity are a must.
Demonstrates good judgement in analysing information to make routine decisions.
Co‑operates and collaborates with colleagues, cross‑functionally, to support the sales process.
Open to receiving feedback and applying/integrating the feedback to improve results.
Good team player but also able to work on own initiative.
Ability to travel.
Compensation Employee Type: Salaried
Salary Minimum: $75,000
Salary Maximum: $90,000
Incentive: Yes
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
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