Owner Relations Agent - 2686
Enverus, Austin, TX, United States
We are currently seeking an Owner Relations Agent to join our Customer Support team. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest‑growing sector.
Performance Objectives
Answer incoming owner relations calls regarding various issues, including revenue, land, division orders, JIB, A/R, and A&P.
Log owner inquiries in a case tracking system and follow‑up on outstanding unresolved inquiries.
Respond promptly to company needs and add value by building relationships and trust through client interactions; manage difficult or emotional situations.
Ensure the response and manner is accurate, timely, and friendly.
Manage emotions (calm, non‑defensive, respectful).
Participate in cross‑training to develop new skills, expand knowledge, and improve the business and customer experience.
Competitive Candidate Profile
Demonstrated ability to manage multiple tasks and clients.
Ability to multi‑task between several critical client situations at the same time.
Ability to professionally interface with clients over the phone or through email.
Strong self‑motivation, and the ability to work both independently and with a team.
Strong organizational skills, sets priorities, and meets deadlines.
Excellent written, oral, and interpersonal communication skills.
2‑5 years of industry‑related experience and/or training in revenue accounting and/or land, JIB, A/P, regulatory, marketing, or production.
Proficiency in all Microsoft Office applications and various oil and gas software programs.
High school degree or equivalent.
Benefits
Medical
Dental
Vision
Income Protection (disability, life/AD&D, critical illness, accident)
Employee Assistance Program (EAP)
Healthcare Spending Account (HSA) and commuter benefits
Lifestyle & Wellbeing Program
Pet Insurance
Enverus is proud to be an Equal Employment Opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law.
The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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Performance Objectives
Answer incoming owner relations calls regarding various issues, including revenue, land, division orders, JIB, A/R, and A&P.
Log owner inquiries in a case tracking system and follow‑up on outstanding unresolved inquiries.
Respond promptly to company needs and add value by building relationships and trust through client interactions; manage difficult or emotional situations.
Ensure the response and manner is accurate, timely, and friendly.
Manage emotions (calm, non‑defensive, respectful).
Participate in cross‑training to develop new skills, expand knowledge, and improve the business and customer experience.
Competitive Candidate Profile
Demonstrated ability to manage multiple tasks and clients.
Ability to multi‑task between several critical client situations at the same time.
Ability to professionally interface with clients over the phone or through email.
Strong self‑motivation, and the ability to work both independently and with a team.
Strong organizational skills, sets priorities, and meets deadlines.
Excellent written, oral, and interpersonal communication skills.
2‑5 years of industry‑related experience and/or training in revenue accounting and/or land, JIB, A/P, regulatory, marketing, or production.
Proficiency in all Microsoft Office applications and various oil and gas software programs.
High school degree or equivalent.
Benefits
Medical
Dental
Vision
Income Protection (disability, life/AD&D, critical illness, accident)
Employee Assistance Program (EAP)
Healthcare Spending Account (HSA) and commuter benefits
Lifestyle & Wellbeing Program
Pet Insurance
Enverus is proud to be an Equal Employment Opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law.
The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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