Renewals Manager (6 - month Contract)
Culture Amp, San Francisco, CA, United States
Join us on our mission to make a better world of work.
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high‑performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com.
What You’ll Do
End-to-End Renewal Ownership: Manage a comprehensive, high-volume pipeline, initiating outreach at least 4 months prior to contract end dates to ensure a smooth, predictable renewal experience.
Strategic Outreach & Negotiation: Run outbound sequencing (Email, Phone, LinkedIn) to confirm intent, validate contract details, and handle pricing negotiations. You’ll be expected to navigate standard objections and reiterate platform value.
C‑Level Engagement: Lead communications with senior stakeholders and decision‑makers, resolving complex concerns and influencing the renewal outcome for key accounts.
Collaborative Growth: Partner closely with Customer Success (CSMs) and Account Managers (AMs) to mitigate churn risks and hand off identified upsell opportunities for revenue expansion.
Data & Pipeline Integrity: Maintain 100% accuracy in SFDC (and/or Vitally), ensuring clean forecasting, compliant documentation, and streamlined billing processes.
What You Bring to Our Camp
1–2 years of experience in a customer‑facing or revenue‑adjacent role (e.g., renewals, customer success, account coordination, sales support, or operations) – ideally in B2B SaaS, but open to adjacent experience.
Comfortable owning email‑heavy communication with customers; you can write clear, concise, and empathetic messages and follow up reliably.
Experience working in a CRM (Salesforce preferred) or similar system where pipeline, tasks, and notes are tracked.
Strong organizational skills, structured and process driven – you can manage a large portfolio of small to mid‑sized accounts, prioritize effectively, and hit deadlines.
Data‑aware mindset; you’re comfortable navigating reports and dashboards to decide what to work on next.
High attention to detail when working with contracts, pricing, and customer data.
Compensation This role is an OTE role with an 80/20 split.
The estimated base salary range is $85,000 – $93,000 USD. In addition to base salary, your compensation package will include equity and benefits. For sales roles, your package may also include sales commission. The actual base salary will vary based on market and individual experience, capabilities, and performance.
We believe in fair & equitable pay at Culture Amp, and we conduct annual pay equity audits.
Benefits
Employee Share Options Program: You can be an owner in Culture Amp and share in our success.
Programs, coaching, and budgets to help you thrive personally and professionally.
External provider access for mental wellbeing and coaching support.
Monthly Camper Life Allowance: an automatic allowance paid each month with your pay.
Team budgets for team building activities and connection.
Intentional quarterly wellbeing pauses: a company‑wide shutdown day each quarter.
Extended year‑end breaks.
Excellent parental leave and in‑work support from day one.
5 Social Impact Days a year.
MacBooks and a home‑office budget.
Medical insurance coverage for you and your family (US & UK only).
Our Commitment to Anti‑Racism We have a strong commitment to anti‑racism and lead by example. Every step we take to advance anti‑racism is another step we can support our customers in creating a better world of work. You can see our current commitments here.
Why Apply Research shows that candidates from underrepresented backgrounds often don’t apply if they don’t meet all criteria. We encourage you to apply – we’d love to know how you can amplify our team with your unique experience.
Reasonable Accommodations If you require reasonable accommodations or adjustments due to a disability to complete the online application or interview process, please contact accommodations@cultureamp.com and identify the type of accommodation you are requesting. Do not include any medical or health information in this email.
Privacy & Retention of Information Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of application. We may contact you regarding future opportunities. For more information, see our privacy policy or contact privacy@cultureamp.com.
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Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high‑performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com.
What You’ll Do
End-to-End Renewal Ownership: Manage a comprehensive, high-volume pipeline, initiating outreach at least 4 months prior to contract end dates to ensure a smooth, predictable renewal experience.
Strategic Outreach & Negotiation: Run outbound sequencing (Email, Phone, LinkedIn) to confirm intent, validate contract details, and handle pricing negotiations. You’ll be expected to navigate standard objections and reiterate platform value.
C‑Level Engagement: Lead communications with senior stakeholders and decision‑makers, resolving complex concerns and influencing the renewal outcome for key accounts.
Collaborative Growth: Partner closely with Customer Success (CSMs) and Account Managers (AMs) to mitigate churn risks and hand off identified upsell opportunities for revenue expansion.
Data & Pipeline Integrity: Maintain 100% accuracy in SFDC (and/or Vitally), ensuring clean forecasting, compliant documentation, and streamlined billing processes.
What You Bring to Our Camp
1–2 years of experience in a customer‑facing or revenue‑adjacent role (e.g., renewals, customer success, account coordination, sales support, or operations) – ideally in B2B SaaS, but open to adjacent experience.
Comfortable owning email‑heavy communication with customers; you can write clear, concise, and empathetic messages and follow up reliably.
Experience working in a CRM (Salesforce preferred) or similar system where pipeline, tasks, and notes are tracked.
Strong organizational skills, structured and process driven – you can manage a large portfolio of small to mid‑sized accounts, prioritize effectively, and hit deadlines.
Data‑aware mindset; you’re comfortable navigating reports and dashboards to decide what to work on next.
High attention to detail when working with contracts, pricing, and customer data.
Compensation This role is an OTE role with an 80/20 split.
The estimated base salary range is $85,000 – $93,000 USD. In addition to base salary, your compensation package will include equity and benefits. For sales roles, your package may also include sales commission. The actual base salary will vary based on market and individual experience, capabilities, and performance.
We believe in fair & equitable pay at Culture Amp, and we conduct annual pay equity audits.
Benefits
Employee Share Options Program: You can be an owner in Culture Amp and share in our success.
Programs, coaching, and budgets to help you thrive personally and professionally.
External provider access for mental wellbeing and coaching support.
Monthly Camper Life Allowance: an automatic allowance paid each month with your pay.
Team budgets for team building activities and connection.
Intentional quarterly wellbeing pauses: a company‑wide shutdown day each quarter.
Extended year‑end breaks.
Excellent parental leave and in‑work support from day one.
5 Social Impact Days a year.
MacBooks and a home‑office budget.
Medical insurance coverage for you and your family (US & UK only).
Our Commitment to Anti‑Racism We have a strong commitment to anti‑racism and lead by example. Every step we take to advance anti‑racism is another step we can support our customers in creating a better world of work. You can see our current commitments here.
Why Apply Research shows that candidates from underrepresented backgrounds often don’t apply if they don’t meet all criteria. We encourage you to apply – we’d love to know how you can amplify our team with your unique experience.
Reasonable Accommodations If you require reasonable accommodations or adjustments due to a disability to complete the online application or interview process, please contact accommodations@cultureamp.com and identify the type of accommodation you are requesting. Do not include any medical or health information in this email.
Privacy & Retention of Information Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of application. We may contact you regarding future opportunities. For more information, see our privacy policy or contact privacy@cultureamp.com.
#J-18808-Ljbffr