Cybersecurity Technical Account Manager – DACH

Founded in 2010,

TEHTRIS

is a French cybersecurity company with a global presence. Our mission is to

protect organizations worldwide

from cyber threats and large-scale attacks. Governments, critical infrastructure operators, and private companies rely on TEHTRIS technology to secure their digital environments. As a

mission-driven company , we are committed to protecting both public and private organizations from cyberattacks and cyber threats through our expertise. Thanks to our strong growth,

our projects are becoming increasingly innovative and ambitious . To support this momentum, we continue to expand our teams and are looking for talented people to join us. Joining TEHTRIS means contributing to a meaningful mission: helping create cyber peace in the world. Technical Account Managers

(TAMs) play a critical role in customer success and satisfaction. As the

primary technical point of contact

for their accounts,

TAMs

work closely with customers to understand their

cybersecurity challenges

and help them operate and optimize TEHTRIS solutions to meet their security and business objectives. They act as

trusted advisors and product experts , ensuring customers successfully adopt the platform while maximizing its value. At TEHTRIS, TAMs also play an important role in

supporting internal MDR and Level 1 Support

teams when handling complex technical cases. This role is

based in Germany

and supports customers across the

DACH region . Key Responsabilities Conduct

comprehensive technical assessments

to help customers improve security, resilience, cost efficiency, and risk management. Ensure

technical adoption

of TEHTRIS solutions by configuring and optimizing deployments to deliver consistent value while maintaining regulatory compliance. Define and maintain

reference architectures

and oversee change management

governance

for deployed environments. Take ownership of complex

technical support cases , collaborating closely with Support, MDR teams, and R&D to resolve issues efficiently. Support internal

MDR

and

Level 1 Support

teams when dealing with advanced or complex incidents. Deliver technical training, enablement services, and certification programs. Enhance the

technical expertise and solution knowledge

of users within customer and partner accounts through training services and certification pathways. Implement

data-driven preventive

and

prescriptive

actions

to improve system performance, threat detection capabilities, and operational security. Act as the

Voice

of the Customer , providing feedback to Product, R&D, and internal teams to improve the platform and the overall user experience. Participate in cybersecurity events, webinars, and training sessions to integrate best practices and continuously develop internal expertise. Collaborate

with R&D, Product, and Product Marketing teams on technical webinars, proof-of-concepts (POCs), and architectural initiatives. Contribute to the development of a

centralized rules-based library , working with technical users and internal stakeholders. Identify

expansion

opportunities

in collaboration with Sales teams to support account growth. Work closely with Customer Success

teams to drive platform adoption and improve the customer experience throughout the customer lifecycle. Your Profile Bachelor’s or Master’s degree

in Computer Science, IT, Engineering, or a related technical field. 3+ years of experience

in technical roles such as support, engineering, development, IT operations, or quality assurance. Experience in the cybersecurity

industry is strongly preferred. Technical Skills Strong understanding of

operating systems ,

network infrastructure , and

security technologies . Experience with

cybersecurity

platforms or security operations environments. Ability to act as a trusted

technical

advisor

and

subject

matter

expert for assigned customer accounts. Scripting experience using

Python , with automation skills in

Bash

or

PowerShell . Familiarity with

Elastic ,

Kibana , or similar analytics platforms is a plus. Understanding of Continuous Integration ( CI ) and Continuous Delivery ( CD ) concepts. Ability to analyze and resolve complex technical challenges. Professional Skills Strong understanding of

customer

priorities

and

business

outcomes . Ability to

explain complex technical concepts

clearly and effectively. Excellent

written

and

verbal

communication skills. Strong project

management

and

organizational abilities , with the capacity to manage multiple priorities and deadlines. Languages Fluent

German

and

English

required French

is a plus Travel This role requires approximately

30% travel , primarily within the DACH region, with occasional visits to TEHTRIS headquarters in Pessac (France).

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