Regional Director of Operations
Confidential Jobs, Mcallen, TX, United States
The Regional Director of Operations is responsible for the overall success of assigned clinical practice(s) and ambulatory surgery center(s). Provides leadership, direction, administration, and coordination of all practice and surgery center activities except those directly involving professional medical judgment.
The Regional Director Operations is responsible for staff development, orientation and performance management. This position will assist in the development and deployment of strategies to achieve sustainable, profitable growth and is responsible for the day-to-day operations of the practice(s) and surgery center.
PRINCIPLE AND JOB RESPONSIBILITIES
Fosters a positive and successful working environment, creating partnerships with providers, team members, and patients.
Oversees and manages the operations of multiple clinics within the designated region to ensure high standards of patient care and operational efficiency.
Partners with executive leadership to develop and implement strategic plans and initiatives to enhance clinical services, patient experience, and overall operational performance.
Monitors financial performance, including budgeting, forecasting, and financial reporting, ensuring the clinics meet or exceed revenue and profitability targets.
Leads, mentors, and develops clinic and surgery center managers and staff, fostering a collaborative and high-performance work environment.
Coordinates, monitors, and improves the operations of the practice(s) and surgery center, including flow management, documentation, training, and staffing.
Partners with clinical leaders to develop clinical objectives, staffing metrics and optimize patient appointment and surgery scheduling.
Analyzes operational metrics and performance data to identify areas for improvement and implement corrective actions.
Collaborates with medical directors and clinical teams to integrate best practices and innovative solutions in patient care.
Facilitates communication and coordination between clinics, surgery centers and executive team to align regional operations with overall organizational goals.
Ensures compliance with healthcare regulations, accreditation standards, and organizational policies and procedures.
Resolves patient concerns, combining customer service skills, leadership, confidence and healthcare knowledge to ensure a positive, timely and effective solution.
Partners with all other departments within the organization, revenue cycle, accounting, IT, and purchasing.
CORE COMPETENCIES
Ability to develop and implement strategic operational plans.
Ability to effectively communicate, listen, negotiate, present and influence all levels of the organization.
Ability to work effectively with internal and external customers.
Strong leadership skills.
Strategic mindset with ability to make difficult decisions.
Proficient in Microsoft Office products.
Ability to maintain confidentiality when dealing with sensitive information.
EDUCATION AND EXPERIENCE REQUIRED
Bachelor’s degree in business, healthcare administration or related field, required.
Minimum of seven (7) years of healthcare, or related experience and minimum of three (3) years of relevant leadership/management experience.
EDUCATION & EXPERIENCE PREFERRED
Ambulatory Surgery Center experience, preferred.
SUPERVISORY RESPONSIBILITIES
Direct leadership of the assigned team members
Partners with Human Resources to attract, recruit and retain top talent to support the mission and vision of the organization.
Ensures the team has the necessary resources and support to continue to meet/exceed goals.
Establishes current and long-term goals for team members.
Maintains high levels of employee engagement and job performance by providing recognition and opportunities for learning.
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The Regional Director Operations is responsible for staff development, orientation and performance management. This position will assist in the development and deployment of strategies to achieve sustainable, profitable growth and is responsible for the day-to-day operations of the practice(s) and surgery center.
PRINCIPLE AND JOB RESPONSIBILITIES
Fosters a positive and successful working environment, creating partnerships with providers, team members, and patients.
Oversees and manages the operations of multiple clinics within the designated region to ensure high standards of patient care and operational efficiency.
Partners with executive leadership to develop and implement strategic plans and initiatives to enhance clinical services, patient experience, and overall operational performance.
Monitors financial performance, including budgeting, forecasting, and financial reporting, ensuring the clinics meet or exceed revenue and profitability targets.
Leads, mentors, and develops clinic and surgery center managers and staff, fostering a collaborative and high-performance work environment.
Coordinates, monitors, and improves the operations of the practice(s) and surgery center, including flow management, documentation, training, and staffing.
Partners with clinical leaders to develop clinical objectives, staffing metrics and optimize patient appointment and surgery scheduling.
Analyzes operational metrics and performance data to identify areas for improvement and implement corrective actions.
Collaborates with medical directors and clinical teams to integrate best practices and innovative solutions in patient care.
Facilitates communication and coordination between clinics, surgery centers and executive team to align regional operations with overall organizational goals.
Ensures compliance with healthcare regulations, accreditation standards, and organizational policies and procedures.
Resolves patient concerns, combining customer service skills, leadership, confidence and healthcare knowledge to ensure a positive, timely and effective solution.
Partners with all other departments within the organization, revenue cycle, accounting, IT, and purchasing.
CORE COMPETENCIES
Ability to develop and implement strategic operational plans.
Ability to effectively communicate, listen, negotiate, present and influence all levels of the organization.
Ability to work effectively with internal and external customers.
Strong leadership skills.
Strategic mindset with ability to make difficult decisions.
Proficient in Microsoft Office products.
Ability to maintain confidentiality when dealing with sensitive information.
EDUCATION AND EXPERIENCE REQUIRED
Bachelor’s degree in business, healthcare administration or related field, required.
Minimum of seven (7) years of healthcare, or related experience and minimum of three (3) years of relevant leadership/management experience.
EDUCATION & EXPERIENCE PREFERRED
Ambulatory Surgery Center experience, preferred.
SUPERVISORY RESPONSIBILITIES
Direct leadership of the assigned team members
Partners with Human Resources to attract, recruit and retain top talent to support the mission and vision of the organization.
Ensures the team has the necessary resources and support to continue to meet/exceed goals.
Establishes current and long-term goals for team members.
Maintains high levels of employee engagement and job performance by providing recognition and opportunities for learning.
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