HR Process Documentation Specialist
Patriot Advertising, Houston, TX, United States
The HR Process Documentation Specialist is responsible for creating, maintaining, and continuously improving clear, user-focused documentation that enables consistent and compliant execution of HR processes. This role partners closely with HR and cross-functional teams to translate process changes into practical materials, including SOPs, checklists, job aids, and audit-ready documentation, to support operational excellence, standardization, and end-user adoption across the organization. This role will have a key focus on configurations and process updates for integration combined processes to support end-user adoption.
Key Responsibilities:
Translate HR processes, policy updates, and system-related changes into clear, practical, and easy-to-follow documentation.
Develop and maintain SOPs, job aids, process checklists, training materials, and end-user guides.
Update documentation to reflect changes in UKG, People Assist (HR ticketing system), and related modules
Partner with HR and system teams to gather requirements and confirm accuracy of documented processes
Ensure documentation follows established templates, standards, and governance requirements
Support training efforts by preparing materials and assisting with end-user readiness
Review and revise existing documentation to improve clarity, usability, and consistency
Track and manage documentation updates to ensure materials remain current and accessible
Assist in identifying gaps or inconsistencies in HR processes and elevate for resolution
Support the creation of audit support materials and how-to guides for key compliance-related activities
Required Qualifications:
3–5+ years of experience in HR operations, HR systems, business process documentation, or a related role
Experience creating SOPs, job aids, and training materials for business or system processes
Familiarity with HRIS platforms (UKG preferred) and/or HR service management tools (e.g., ticketing systems like People Assist, ServiceNow, etc.)
Strong written communication skills with the ability to translate technical or complex processes into clear, user-friendly documentation
High attention to detail and ability to ensure accuracy and consistency across materials
Experience working with cross-functional teams (HR, IT, Operations)
Proficiency in Microsoft Office (Word, PowerPoint, Excel) or similar documentation tools
Preferred Qualifications (Optional):
Experience supporting HR system implementations for organizations undergoing growth, transformation.
Knowledge of HR processes (e.g., onboarding, employee lifecycle, case management)
Familiarity with documentation standards, process mapping, or governance frameworks
Experience with content management or knowledge base tools
EOE
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Key Responsibilities:
Translate HR processes, policy updates, and system-related changes into clear, practical, and easy-to-follow documentation.
Develop and maintain SOPs, job aids, process checklists, training materials, and end-user guides.
Update documentation to reflect changes in UKG, People Assist (HR ticketing system), and related modules
Partner with HR and system teams to gather requirements and confirm accuracy of documented processes
Ensure documentation follows established templates, standards, and governance requirements
Support training efforts by preparing materials and assisting with end-user readiness
Review and revise existing documentation to improve clarity, usability, and consistency
Track and manage documentation updates to ensure materials remain current and accessible
Assist in identifying gaps or inconsistencies in HR processes and elevate for resolution
Support the creation of audit support materials and how-to guides for key compliance-related activities
Required Qualifications:
3–5+ years of experience in HR operations, HR systems, business process documentation, or a related role
Experience creating SOPs, job aids, and training materials for business or system processes
Familiarity with HRIS platforms (UKG preferred) and/or HR service management tools (e.g., ticketing systems like People Assist, ServiceNow, etc.)
Strong written communication skills with the ability to translate technical or complex processes into clear, user-friendly documentation
High attention to detail and ability to ensure accuracy and consistency across materials
Experience working with cross-functional teams (HR, IT, Operations)
Proficiency in Microsoft Office (Word, PowerPoint, Excel) or similar documentation tools
Preferred Qualifications (Optional):
Experience supporting HR system implementations for organizations undergoing growth, transformation.
Knowledge of HR processes (e.g., onboarding, employee lifecycle, case management)
Familiarity with documentation standards, process mapping, or governance frameworks
Experience with content management or knowledge base tools
EOE
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