Director of Business Operations, Behavioral Health
Signet Health, Springfield, IL, United States
Signet Health, a national behavioral health management company, is currently recruiting a seasoned business operations professional to lead strategic and operational initiatives to strengthen the financial sustainability, growth, and performance of behavioral health services across the continuum of care, including CMHC services, outpatient therapy, psychiatry, Partial Hospitalization Program (PHP), Senior Life Solutions, Electroconvulsive Therapy (ECT), and hospital-based inpatient psychiatry.
This role oversees revenue integrity, reimbursement optimization, grant development, and operational performance. The Director partners with clinical, operational, and finance leaders to enhance reimbursement outcomes, identify funding opportunities, support service line growth, and ensure high-quality, accessible care. The position also serves as a key liaison aligning clinical operations, finance, utilization management, and external partners with payer requirements and long-term program sustainability.
Primary Responsibilities Revenue Operations & Reimbursement
Improve reimbursement workflows across all care settings by monitoring denials, authorizations, and payer performance
Partner with revenue cycle teams to reduce leakage and improve clean claims
Support implementation of payer policy changes
Financial Performance & Analytics
Track program revenue, costs, and margins
Develop dashboards for financial and operational performance
Provide insights to support strategic decision-making
Assist with budgeting, forecasting, and financial planning
Continuum Integration & Utilization
Align clinical documentation, level-of-care decisions, and reimbursement requirements
Support care transitions across all service lines
Identify and resolve authorization barriers
Performance Monitoring
Maintain dashboards for denials, authorizations, and utilization trends
Deliver data-driven insights to leadership
Align performance with system-wide metrics
Grants & Funding
Identify and pursue grant opportunities (federal, state, foundation)
Support proposal development and implementation
Ensure compliance and reporting
Monitor emerging funding sources
Collaboration & Support
Act as liaison across clinical, finance, contracting, and external partners
Support value-based care initiatives and payer models
Translate payer requirements into operational processes
Qualifications
Bachelor’s degree in Healthcare Administration, Business, or related field required. Master’s degree preferred.
Minimum of five years of experience in behavioral health operations, utilization management, revenue cycle, or payer relations.
Demonstrated knowledge of behavioral health reimbursement across inpatient and outpatient settings.
Experience working within a multidisciplinary clinical environment.
Experience with financial performance analysis, budgeting, or healthcare service line financial management required.
Demonstrated ability to translate financial and operational data into strategic program improvements.
Experience identifying, supporting, or managing healthcare grant funding or public funding programs preferred.
Strong analytical and problem-solving skills with experience using healthcare data and reporting tools.
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This role oversees revenue integrity, reimbursement optimization, grant development, and operational performance. The Director partners with clinical, operational, and finance leaders to enhance reimbursement outcomes, identify funding opportunities, support service line growth, and ensure high-quality, accessible care. The position also serves as a key liaison aligning clinical operations, finance, utilization management, and external partners with payer requirements and long-term program sustainability.
Primary Responsibilities Revenue Operations & Reimbursement
Improve reimbursement workflows across all care settings by monitoring denials, authorizations, and payer performance
Partner with revenue cycle teams to reduce leakage and improve clean claims
Support implementation of payer policy changes
Financial Performance & Analytics
Track program revenue, costs, and margins
Develop dashboards for financial and operational performance
Provide insights to support strategic decision-making
Assist with budgeting, forecasting, and financial planning
Continuum Integration & Utilization
Align clinical documentation, level-of-care decisions, and reimbursement requirements
Support care transitions across all service lines
Identify and resolve authorization barriers
Performance Monitoring
Maintain dashboards for denials, authorizations, and utilization trends
Deliver data-driven insights to leadership
Align performance with system-wide metrics
Grants & Funding
Identify and pursue grant opportunities (federal, state, foundation)
Support proposal development and implementation
Ensure compliance and reporting
Monitor emerging funding sources
Collaboration & Support
Act as liaison across clinical, finance, contracting, and external partners
Support value-based care initiatives and payer models
Translate payer requirements into operational processes
Qualifications
Bachelor’s degree in Healthcare Administration, Business, or related field required. Master’s degree preferred.
Minimum of five years of experience in behavioral health operations, utilization management, revenue cycle, or payer relations.
Demonstrated knowledge of behavioral health reimbursement across inpatient and outpatient settings.
Experience working within a multidisciplinary clinical environment.
Experience with financial performance analysis, budgeting, or healthcare service line financial management required.
Demonstrated ability to translate financial and operational data into strategic program improvements.
Experience identifying, supporting, or managing healthcare grant funding or public funding programs preferred.
Strong analytical and problem-solving skills with experience using healthcare data and reporting tools.
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