Deputy Director of Facilities & Structures
MBTA, Boston, MA, United States
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary The Deputy Director of Facilities & Structures , under the direction of the Director of Transit Facilities Maintenance, will be responsible for the full life-cycle planning, direction, coordination, and management of numerous complex projects within the Office of Stations. The Deputy Director will provide full-spectrum, cross-functional support to supervisors and trade personnel throughout the department during all phases of maintenance and repair activities. The Deputy Director will provide consultation to the Director, collaborate with fellow administrators and department personnel, and direct Supervisors as required.
Duties & Responsibilities
Provides planning and clear direction to area Supervisors and Forepersons for completing a broad spectrum of maintenance projects, processes, and initiatives.
Support trade crews in the efficient deployment of resources to repair and maintain transit facilities through effective planning.
Develop, review, and prioritize daily and shift work plans. Prioritize preventive maintenance tasks, continually monitor completion, closeout, and report. Ensure any corrective actions are assigned and satisfactorily completed.
Adjust and monitor work schedules and workforce availability to prepare for known upcoming work tasks.
Manage execution, follow up, communicate, and document work task completion and provide insight and recommendations for improvement to the Director of TFM.
Develop a program of priorities through data-driven analysis of corrective, predictive, and preventive maintenance needs.
Communicate the effectiveness of facility maintenance through metrics, providing a snapshot of department accomplishments and areas of improvement.
Develop plans, including labor and resources, along with instructions for repairs of facility issues.
Assist Superintendents, Supervisors, Engineering Personnel, and others as directed in the administration of professional service contracts.
Responsible for developing and implementing, as directed, department programs and standards related to ensuring the transit facilities and the department are in compliance with all applicable regulations and standards.
Assist the department in compliance with Corrective Action Plans, as well as Department of Public Utilities audits and findings.
Establish project and initiative goals and timelines, monitoring progress to ensure the efficient and timely use of department resources.
Partner with the MBTA Safety Department in implementing a program for compliance with Occupational Safety (OSHA) within the Department.
Remain current with the MBTA's Safety Plan as well as the position's outline of responsibilities.
Participate in the development of the department's annual operating and capital budgets, ensuring sound fiscal oversight of all resources.
Assist Supervisors in the resolution of any project or maintenance task delays, monitoring for any trends, and offering corrective actions as needed.
Drive a company vehicle as needed to assist or monitor work sites or to assist at emergencies and other events.
Respond to each inquiry, whether from a customer, vendor, or co-worker, in a professional and courteous manner.
Respond or report to work as directed by supervisory personnel for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week.
Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
Assist in the management of a workforce by ensuring fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies.
Perform all other duties and projects that may be assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. Supervision
Supervision of employees and contractors under their jurisdiction (100+).
Employee acknowledges and agrees that work schedules and shifts may vary based on operational needs. The employer reserves the right to assign the employee to any shift, including days, evenings, nights, weekends, and holidays, with reasonable notice. Flexibility in shift assignment is essential to meet operational requirements.
Minimum Requirements & Qualifications
A bachelor's degree in engineering, construction management, or a related field from an accredited institution.
Eight (8) years of experience in construction supervision, infrastructure/facilities maintenance, or construction project management.
Four (4) years of experience supervising employees in the construction or facility maintenance field.
Responsible for handling sensitive and confidential information in an appropriate manner
Effective organizational, analytical, quantitative, multi-tasking, and time management skills.
Have excellent customer service skills.
The ability to provide information to and communicate with internal and external customers in a courteous and professional manner.
The ability to manage time and priorities to complete assigned work in a timely manner and to a high level of workmanship.
The ability to supervise and work effectively with a diverse workforce.
A valid driver’s license.
Substitutions Include
A High School Diploma or GED with an additional four (4) years of directly related experience substitutes for the bachelor’s degree requirement.
An Associate’s degree from an accredited institution and an additional three (3) years of directly related experience, substitutes for the Bachelor’s degree requirement
A Master’s degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field, substitutes for one year of experience.
Preferred Experience And Skills
Experience managing and directing a unionized workforce
Microsoft Office 365 competence (Excel, Word)
Excellent verbal and written communication skills.
Job Conditions
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.
Disclaimers and Definitions
General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com .
Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions .
Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.
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Job Summary The Deputy Director of Facilities & Structures , under the direction of the Director of Transit Facilities Maintenance, will be responsible for the full life-cycle planning, direction, coordination, and management of numerous complex projects within the Office of Stations. The Deputy Director will provide full-spectrum, cross-functional support to supervisors and trade personnel throughout the department during all phases of maintenance and repair activities. The Deputy Director will provide consultation to the Director, collaborate with fellow administrators and department personnel, and direct Supervisors as required.
Duties & Responsibilities
Provides planning and clear direction to area Supervisors and Forepersons for completing a broad spectrum of maintenance projects, processes, and initiatives.
Support trade crews in the efficient deployment of resources to repair and maintain transit facilities through effective planning.
Develop, review, and prioritize daily and shift work plans. Prioritize preventive maintenance tasks, continually monitor completion, closeout, and report. Ensure any corrective actions are assigned and satisfactorily completed.
Adjust and monitor work schedules and workforce availability to prepare for known upcoming work tasks.
Manage execution, follow up, communicate, and document work task completion and provide insight and recommendations for improvement to the Director of TFM.
Develop a program of priorities through data-driven analysis of corrective, predictive, and preventive maintenance needs.
Communicate the effectiveness of facility maintenance through metrics, providing a snapshot of department accomplishments and areas of improvement.
Develop plans, including labor and resources, along with instructions for repairs of facility issues.
Assist Superintendents, Supervisors, Engineering Personnel, and others as directed in the administration of professional service contracts.
Responsible for developing and implementing, as directed, department programs and standards related to ensuring the transit facilities and the department are in compliance with all applicable regulations and standards.
Assist the department in compliance with Corrective Action Plans, as well as Department of Public Utilities audits and findings.
Establish project and initiative goals and timelines, monitoring progress to ensure the efficient and timely use of department resources.
Partner with the MBTA Safety Department in implementing a program for compliance with Occupational Safety (OSHA) within the Department.
Remain current with the MBTA's Safety Plan as well as the position's outline of responsibilities.
Participate in the development of the department's annual operating and capital budgets, ensuring sound fiscal oversight of all resources.
Assist Supervisors in the resolution of any project or maintenance task delays, monitoring for any trends, and offering corrective actions as needed.
Drive a company vehicle as needed to assist or monitor work sites or to assist at emergencies and other events.
Respond to each inquiry, whether from a customer, vendor, or co-worker, in a professional and courteous manner.
Respond or report to work as directed by supervisory personnel for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week.
Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
Assist in the management of a workforce by ensuring fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies.
Perform all other duties and projects that may be assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. Supervision
Supervision of employees and contractors under their jurisdiction (100+).
Employee acknowledges and agrees that work schedules and shifts may vary based on operational needs. The employer reserves the right to assign the employee to any shift, including days, evenings, nights, weekends, and holidays, with reasonable notice. Flexibility in shift assignment is essential to meet operational requirements.
Minimum Requirements & Qualifications
A bachelor's degree in engineering, construction management, or a related field from an accredited institution.
Eight (8) years of experience in construction supervision, infrastructure/facilities maintenance, or construction project management.
Four (4) years of experience supervising employees in the construction or facility maintenance field.
Responsible for handling sensitive and confidential information in an appropriate manner
Effective organizational, analytical, quantitative, multi-tasking, and time management skills.
Have excellent customer service skills.
The ability to provide information to and communicate with internal and external customers in a courteous and professional manner.
The ability to manage time and priorities to complete assigned work in a timely manner and to a high level of workmanship.
The ability to supervise and work effectively with a diverse workforce.
A valid driver’s license.
Substitutions Include
A High School Diploma or GED with an additional four (4) years of directly related experience substitutes for the bachelor’s degree requirement.
An Associate’s degree from an accredited institution and an additional three (3) years of directly related experience, substitutes for the Bachelor’s degree requirement
A Master’s degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field, substitutes for one year of experience.
Preferred Experience And Skills
Experience managing and directing a unionized workforce
Microsoft Office 365 competence (Excel, Word)
Excellent verbal and written communication skills.
Job Conditions
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.
Disclaimers and Definitions
General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com .
Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions .
Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.
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