Director of Campus Operations (Carey Business School)
Inside Higher Ed, Baltimore, MD, United States
Overview
Director of Campus Operations at the Carey Business School who serves as a key resource and advises the Sr. Associate Dean for Finance and Administration on a broad range of student, faculty, staff, and executive service matters. This role leads and oversees the facilities team, security, incident command, events management team, contract porter services, parking, mail delivery, space planning, and building maintenance. The events management function supports admissions, student, employer, and development events in Baltimore and Washington, D.C. The operations team serves as an initial face of the school for prospective and current students and visitors, and the Director leads a culture of client-centric service. This role also represents Carey at the JHU level, serving on advisement committees regarding safety and security.
Responsibilities
Directs the Operations, facility management, and events management needs across campus locations in Baltimore and Washington DC, including management of administrative and events staff as well as contractor staff/security personnel supporting facilities.
Leads crisis management for the School, with expertise in scenario planning, crowd control, medical emergencies, and campus evacuations.
Coordinates safety and risk management programs throughout the year.
Oversees development of and adherence to policies and procedures for facilities, security, incident command, events management, space planning, and building maintenance in collaboration with senior leadership and program managers.
Reviews, evaluates, sets priorities, and assigns responsibilities for day-to-day activities listed above.
Provides strategic consultation on a complex range of student and faculty service matters and supervises overall facility response to inquiries and requests.
Directs facilities operations and oversight of facilities usage and space planning.
Reports and follows up on facility problems with campus and leased buildings.
Acts as a liaison between the school and central administration offices. Negotiates contracts with vendors and contractors to ensure competitive rates and efficient resource management.
Oversees department budget: provides forecasts for budgeting and strategic planning; prepares the Fiscal Year budgets; approves charges to the department budget; reconciles monthly budget reports and annual budget projections.
Ability to work a flexible schedule, including early evenings and occasional later evenings and Saturdays when necessary.
Other duties as assigned.
Minimum Qualifications
Bachelor's Degree.
Five years progressively responsible operations management experience with both project and professional staff.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Specific experience in an academic environment.
Leadership in facilities or security situations requiring quick assessment and leadership of resources.
Strong interpersonal skills to interact with all levels including senior leadership, adult learners, students, faculty, and the public.
Strong problem solving and analysis skills for a wide variety of situations.
Ability to gather, analyze, report, and make recommendations based on campus enrollment, staffing projections, and other data.
Knowledge of purchasing and operating budgets.
Strong oral and written communication skills.
Proven ability to coach, counsel, develop, and supervise staff and contract staff at multiple levels.
Ability to interact with a diverse population and ensure effective multicultural communication.
Comfort with technology and professional use of electronic communication methods.
Knowledge of Carey divisions and programs or ability to learn quickly.
Knowledge of admissions, registration, student accounts, and graduation procedures.
Knowledge of electronic systems and databases including MS Office, 25Live, SAP, Ad Astra, and SIS.
Excellent listening skills.
Attention to detail.
Classified Title: Director Campus Operations
Role/Level/Range: ATP/04/PF
Starting Salary Range: $85,500 - $149,800 Annually ($117,500 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8:30am - 5:00pm
FLSA Status: Exempt
Location: JH at Harbor East
Department name: Operations
Personnel area: Carey Business School
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Responsibilities
Directs the Operations, facility management, and events management needs across campus locations in Baltimore and Washington DC, including management of administrative and events staff as well as contractor staff/security personnel supporting facilities.
Leads crisis management for the School, with expertise in scenario planning, crowd control, medical emergencies, and campus evacuations.
Coordinates safety and risk management programs throughout the year.
Oversees development of and adherence to policies and procedures for facilities, security, incident command, events management, space planning, and building maintenance in collaboration with senior leadership and program managers.
Reviews, evaluates, sets priorities, and assigns responsibilities for day-to-day activities listed above.
Provides strategic consultation on a complex range of student and faculty service matters and supervises overall facility response to inquiries and requests.
Directs facilities operations and oversight of facilities usage and space planning.
Reports and follows up on facility problems with campus and leased buildings.
Acts as a liaison between the school and central administration offices. Negotiates contracts with vendors and contractors to ensure competitive rates and efficient resource management.
Oversees department budget: provides forecasts for budgeting and strategic planning; prepares the Fiscal Year budgets; approves charges to the department budget; reconciles monthly budget reports and annual budget projections.
Ability to work a flexible schedule, including early evenings and occasional later evenings and Saturdays when necessary.
Other duties as assigned.
Minimum Qualifications
Bachelor's Degree.
Five years progressively responsible operations management experience with both project and professional staff.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Specific experience in an academic environment.
Leadership in facilities or security situations requiring quick assessment and leadership of resources.
Strong interpersonal skills to interact with all levels including senior leadership, adult learners, students, faculty, and the public.
Strong problem solving and analysis skills for a wide variety of situations.
Ability to gather, analyze, report, and make recommendations based on campus enrollment, staffing projections, and other data.
Knowledge of purchasing and operating budgets.
Strong oral and written communication skills.
Proven ability to coach, counsel, develop, and supervise staff and contract staff at multiple levels.
Ability to interact with a diverse population and ensure effective multicultural communication.
Comfort with technology and professional use of electronic communication methods.
Knowledge of Carey divisions and programs or ability to learn quickly.
Knowledge of admissions, registration, student accounts, and graduation procedures.
Knowledge of electronic systems and databases including MS Office, 25Live, SAP, Ad Astra, and SIS.
Excellent listening skills.
Attention to detail.
Classified Title: Director Campus Operations
Role/Level/Range: ATP/04/PF
Starting Salary Range: $85,500 - $149,800 Annually ($117,500 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8:30am - 5:00pm
FLSA Status: Exempt
Location: JH at Harbor East
Department name: Operations
Personnel area: Carey Business School
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