Enforcement Complaint Analyst
California Department of Industrial Relations, California, MO, United States
Job Description And Duties
Working at the Cal/OSHA means much more than showing up for a job. You will be able to work on programs that are vital to the health and safety of our community, workforce, and the state. We recognize the strength in teamwork. We know that by encouraging collaboration and diversity, educating employers in best practices, and protecting the health and safety of employees through enforcement of the California Labor Code and regulations will benefit our economy as a whole. Be part of a team that prides itself in making a difference for Californians.
What will be the difference that you make for California? Under the direction of the Deputy Chief of Enforcement with the Department of Industrial Relations (DIR), Division of Occupational Safety and Health (DOSH), Enforcement Branch – Complaint/Call Center, the Enforcement Complaint Analyst independently performs complex analytical and technical staff work related to, including but not limited to, recording, analyzing, screening and categorizing complaints, accident reports, referrals and inquiries of unhealthful and unsafe working conditions received in the complaint/call center. The Enforcement Complaint Analyst takes, processes and triages notices/complaints and inquiries of alleged workplace hazards received in the complaint/call center, for violations of State’s Safety Orders applicable to provisions of the California Labor Code, California Code of Regulations (CCR) Title 8 Safety Laws, and policies of Cal/OSHA. The Enforcement Complaint Analyst audits, tracks complaint cases, compiles statistical data and prepares reports and correspondences for management review; and performs all work in accordance with DIR-DOSH policies, DOSH Compliance Policy and Procedure Manual, Directives, and Memorandums.
The Analyst II is responsible for providing information on the Cal/OSHA program explaining the Cal/OSHA complaint process and employees’ right to file complaints of workplace hazards to complainants and the general public.
This posting may be used to fill future vacancies in accordance with 2 CCR.
Working Conditions This job is located at Division of Occupational Safety and Health, Enforcement Headquarters, 2 MacArthur Place, Suite 710, Santa Ana, CA 92707.
The incumbent works in an air‑conditioned, low‑rise office building with natural and artificial lighting. The incumbent must work extensively on a computer to draft documents, conduct research, and prepare email communication. The work environment is fast paced.
All DIR employees are expected to conduct themselves in a professional manner that demonstrates respect for all employees and anyone they come into contact with during work hours, during work‑related activities, and anytime they represent the Department. Additionally, all DIR employees are responsible for promoting a safe and secure work environment, free from discrimination, harassment, inappropriate conduct, or retaliation.
The incumbent must demonstrate the ability to establish and maintain cooperative working relationships with staff at all levels both within and outside of DOSH. The incumbent must demonstrate the ability to use the Internet, email, desktop applications and presentation software to complete assignments.
Special Requirements
Statement of Qualifications (SOQ) required.
Please attach your SOQ to your application. Applications received without an SOQ will not be considered. Resumes and cover letters will not be accepted in place of an SOQ.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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What will be the difference that you make for California? Under the direction of the Deputy Chief of Enforcement with the Department of Industrial Relations (DIR), Division of Occupational Safety and Health (DOSH), Enforcement Branch – Complaint/Call Center, the Enforcement Complaint Analyst independently performs complex analytical and technical staff work related to, including but not limited to, recording, analyzing, screening and categorizing complaints, accident reports, referrals and inquiries of unhealthful and unsafe working conditions received in the complaint/call center. The Enforcement Complaint Analyst takes, processes and triages notices/complaints and inquiries of alleged workplace hazards received in the complaint/call center, for violations of State’s Safety Orders applicable to provisions of the California Labor Code, California Code of Regulations (CCR) Title 8 Safety Laws, and policies of Cal/OSHA. The Enforcement Complaint Analyst audits, tracks complaint cases, compiles statistical data and prepares reports and correspondences for management review; and performs all work in accordance with DIR-DOSH policies, DOSH Compliance Policy and Procedure Manual, Directives, and Memorandums.
The Analyst II is responsible for providing information on the Cal/OSHA program explaining the Cal/OSHA complaint process and employees’ right to file complaints of workplace hazards to complainants and the general public.
This posting may be used to fill future vacancies in accordance with 2 CCR.
Working Conditions This job is located at Division of Occupational Safety and Health, Enforcement Headquarters, 2 MacArthur Place, Suite 710, Santa Ana, CA 92707.
The incumbent works in an air‑conditioned, low‑rise office building with natural and artificial lighting. The incumbent must work extensively on a computer to draft documents, conduct research, and prepare email communication. The work environment is fast paced.
All DIR employees are expected to conduct themselves in a professional manner that demonstrates respect for all employees and anyone they come into contact with during work hours, during work‑related activities, and anytime they represent the Department. Additionally, all DIR employees are responsible for promoting a safe and secure work environment, free from discrimination, harassment, inappropriate conduct, or retaliation.
The incumbent must demonstrate the ability to establish and maintain cooperative working relationships with staff at all levels both within and outside of DOSH. The incumbent must demonstrate the ability to use the Internet, email, desktop applications and presentation software to complete assignments.
Special Requirements
Statement of Qualifications (SOQ) required.
Please attach your SOQ to your application. Applications received without an SOQ will not be considered. Resumes and cover letters will not be accepted in place of an SOQ.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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