Dining Services Director
Unidine, Brookline, MA, United States
Dining Services Director - Brookline, MA
Salary:
$75,000 - $85,000 Other Forms of Compensation:
5% Bonus Eligible
Unidine is an industry‑leading hospitality food service group driven by exceptional people sharing their passion, creativity, and talent to craft memorable guest experiences. Our commitment to scratch cooking, innovative programs, venue concepts, and services pushes boundaries and modernizes dining programs for hundreds of clients nationwide. We offer restaurants, bars, cafeterias, and bistros that provide guests with extraordinary dining experiences. Think Fresh! Lead with Excellence!
Job Summary The Director of Dining Services is the strategic business leader of the community’s food and beverage/culinary operation ensuring resident and client satisfaction by providing a consistently high-quality product and best‑in‑class hospitality, while also meeting financial goals and driving a positive work environment. You will oversee the development and implementation of departmental strategies and ensure implementation of the Compass Community Living’s service strategy as well as be the face of the company.
Leading Food & Beverage Operation
Develop and implement overall operating strategy aligned with Compass Community Living and client business strategy, disseminating the vision within the community so all team members understand expectations.
Take full ownership of driving desired outcomes as if the business owner and hold the on‑site leadership team accountable for demonstrating desired service behaviors.
Quickly evaluate personnel, operations, and culinary situations and make appropriate recommendations to involved parties.
Maintain a professional and positive demeanor with a high level of resilience during stressful periods; adapt and problem‑solve when required.
Perform daily walk‑throughs to ensure full compliance with Department of Health regulations and Compass Group standards.
Direct and conduct safety, sanitation, and maintenance programs.
Ensure regular, ongoing communication occurs in all areas of food and beverage by leading pre‑meal briefings and staff meetings.
Advise and update executives, supervisors, co‑workers, and subordinates on relevant information in a timely manner via telephone, email, written form, or in person.
Business and Financial Competence
Understand market dynamics, enterprise‑level objectives, and key aspects of Compass Community Living’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
Recognize and understand P&L drivers for the purpose of analyzing and evaluating results, identifying opportunities, and putting plans into action to deliver expected results.
Develop overall budget and operate the account in accordance with the approved budget, while providing the client with the maximum value for dollars spent.
Coach and support the team to optimally manage wages, food & beverage cost, and controllable expenses (e.g., restaurant supplies, uniforms).
Review financial reports and statements to determine how the account is performing against budget.
Work with the team to resolve areas of concern and develop strategies to improve the department’s financial performance.
Ensuring Exceptional Customer Service
Understand the client’s business model to prioritize what is most important to their residents.
Be visible within the community to build and maintain excellent relationships with residents, staff, and other departments, being seen as a member of the client’s management team.
Review resident satisfaction results and other data to identify areas of improvement, share feedback with all team members to ensure resident and client expectations are met, and take appropriate corrective actions when needed.
Improve service by communicating and assisting individuals to understand resident needs, providing mentorship, feedback, and coaching when needed.
Stay aware of market trends and introduce new food and beverage products to meet or exceed resident expectations, generate increased revenue, and ensure client satisfaction.
Empower employees to provide excellent service that exceeds resident and client satisfaction.
Team Building & Management
Regularly lead team member meetings.
Create a positive work environment by serving as a role model who demonstrates appropriate behaviors, making each person feel important and motivated to deliver a best‑in‑class hospitality experience.
Establish goals including performance, budget, and team goals.
Solicit employee feedback, apply an “open door” policy, and review employee satisfaction results to identify and address employee problems or concerns.
Identify developmental needs of others, coach, and mentor team members by providing feedback and training to achieve performance objectives and reach their full potential.
Cross‑train abilities for all skills, promoting professional growth and development of the entire team.
Find, train, and retain talent starting with behavioral‑based interviewing.
Hire food & beverage leadership team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the operation’s business needs.
Ensure employees are treated fairly and equitably.
Act as an empathetic leader while holding self and team members accountable.
Preferred Qualifications
B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus four years of directly related experience preferred.
5–7 years of direct foodservice operational management experience with inventory and purchasing knowledge and control.
Strong knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation.
Previous P&L accountability or contract‑managed service experience desirable.
Strong supervisory, leadership, management, and coaching skills.
Strong communication skills, both written and verbal.
Ability to communicate on various levels to include management, client, customer, and associate levels.
Excellent financial, budgetary, accounting, and computational skills.
Proficient computer skills including Microsoft Office, email, and the Internet.
ServSafe® Certified.
Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Flexible Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Apply to Unidine Today! Unidine is a member of Compass Group USA.
Click here to learn more about the Compass story.
Associates at Unidine are offered many fantastic benefits. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, associated details are available via the provided link.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis. Unidine maintains a drug‑free workplace.
#J-18808-Ljbffr
$75,000 - $85,000 Other Forms of Compensation:
5% Bonus Eligible
Unidine is an industry‑leading hospitality food service group driven by exceptional people sharing their passion, creativity, and talent to craft memorable guest experiences. Our commitment to scratch cooking, innovative programs, venue concepts, and services pushes boundaries and modernizes dining programs for hundreds of clients nationwide. We offer restaurants, bars, cafeterias, and bistros that provide guests with extraordinary dining experiences. Think Fresh! Lead with Excellence!
Job Summary The Director of Dining Services is the strategic business leader of the community’s food and beverage/culinary operation ensuring resident and client satisfaction by providing a consistently high-quality product and best‑in‑class hospitality, while also meeting financial goals and driving a positive work environment. You will oversee the development and implementation of departmental strategies and ensure implementation of the Compass Community Living’s service strategy as well as be the face of the company.
Leading Food & Beverage Operation
Develop and implement overall operating strategy aligned with Compass Community Living and client business strategy, disseminating the vision within the community so all team members understand expectations.
Take full ownership of driving desired outcomes as if the business owner and hold the on‑site leadership team accountable for demonstrating desired service behaviors.
Quickly evaluate personnel, operations, and culinary situations and make appropriate recommendations to involved parties.
Maintain a professional and positive demeanor with a high level of resilience during stressful periods; adapt and problem‑solve when required.
Perform daily walk‑throughs to ensure full compliance with Department of Health regulations and Compass Group standards.
Direct and conduct safety, sanitation, and maintenance programs.
Ensure regular, ongoing communication occurs in all areas of food and beverage by leading pre‑meal briefings and staff meetings.
Advise and update executives, supervisors, co‑workers, and subordinates on relevant information in a timely manner via telephone, email, written form, or in person.
Business and Financial Competence
Understand market dynamics, enterprise‑level objectives, and key aspects of Compass Community Living’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
Recognize and understand P&L drivers for the purpose of analyzing and evaluating results, identifying opportunities, and putting plans into action to deliver expected results.
Develop overall budget and operate the account in accordance with the approved budget, while providing the client with the maximum value for dollars spent.
Coach and support the team to optimally manage wages, food & beverage cost, and controllable expenses (e.g., restaurant supplies, uniforms).
Review financial reports and statements to determine how the account is performing against budget.
Work with the team to resolve areas of concern and develop strategies to improve the department’s financial performance.
Ensuring Exceptional Customer Service
Understand the client’s business model to prioritize what is most important to their residents.
Be visible within the community to build and maintain excellent relationships with residents, staff, and other departments, being seen as a member of the client’s management team.
Review resident satisfaction results and other data to identify areas of improvement, share feedback with all team members to ensure resident and client expectations are met, and take appropriate corrective actions when needed.
Improve service by communicating and assisting individuals to understand resident needs, providing mentorship, feedback, and coaching when needed.
Stay aware of market trends and introduce new food and beverage products to meet or exceed resident expectations, generate increased revenue, and ensure client satisfaction.
Empower employees to provide excellent service that exceeds resident and client satisfaction.
Team Building & Management
Regularly lead team member meetings.
Create a positive work environment by serving as a role model who demonstrates appropriate behaviors, making each person feel important and motivated to deliver a best‑in‑class hospitality experience.
Establish goals including performance, budget, and team goals.
Solicit employee feedback, apply an “open door” policy, and review employee satisfaction results to identify and address employee problems or concerns.
Identify developmental needs of others, coach, and mentor team members by providing feedback and training to achieve performance objectives and reach their full potential.
Cross‑train abilities for all skills, promoting professional growth and development of the entire team.
Find, train, and retain talent starting with behavioral‑based interviewing.
Hire food & beverage leadership team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the operation’s business needs.
Ensure employees are treated fairly and equitably.
Act as an empathetic leader while holding self and team members accountable.
Preferred Qualifications
B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus four years of directly related experience preferred.
5–7 years of direct foodservice operational management experience with inventory and purchasing knowledge and control.
Strong knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation.
Previous P&L accountability or contract‑managed service experience desirable.
Strong supervisory, leadership, management, and coaching skills.
Strong communication skills, both written and verbal.
Ability to communicate on various levels to include management, client, customer, and associate levels.
Excellent financial, budgetary, accounting, and computational skills.
Proficient computer skills including Microsoft Office, email, and the Internet.
ServSafe® Certified.
Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Flexible Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Apply to Unidine Today! Unidine is a member of Compass Group USA.
Click here to learn more about the Compass story.
Associates at Unidine are offered many fantastic benefits. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, associated details are available via the provided link.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis. Unidine maintains a drug‑free workplace.
#J-18808-Ljbffr