Client Relationship Manager
CSC, New York, NY, United States
West Coast Hours Preferred
Mon-Fri 8am-5pm • Open to any CSC Office
Strategic Account Manager
The Strategic Account Manager (SAM) is responsible for protecting and growing CSC’s existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales. This role focuses on outbound activity to strengthen client relationships, mitigate attrition risk, and identify expansion opportunities within assigned accounts.
Key Responsibilities
Own and deliver against assigned client retention targets (e.g., ≥98.6% annual retention).
Proactively identify at‑risk accounts through service trends, engagement gaps, M&A activity, or competitive signals.
Execute structured retention strategies to prevent revenue erosion.
Partner with internal stakeholders to resolve issues impacting client satisfaction.
Proactive Outbound Client Engagement: Maintain a disciplined outbound cadence (calls, QBRs, business reviews, strategic check‑ins).
Develop and execute account engagement plans for top‑tier clients.
Build multi‑threaded relationships across client organizations (legal, compliance, finance, procurement).
Position CSC as a strategic partner—not a transactional vendor.
Growth & Lead Generation: Identify and qualify cross‑sell and upsell opportunities within existing accounts.
Generate and route qualified leads to Sales, partnering through deal progression where needed.Collaborate on account expansion strategies and RFP responses.
Account Intelligence & Strategic Planning: Monitor client activity including M&A signals, organizational changes, industry trends; develop client communication strategies; leverage data and CRM tools to prioritize outreach and actions.
Cross‑Functional Collaboration: Partner with Sales, Client Experience / Service teams, Product teams, Backend support; act as central point of coordination for strategic accounts.
Key Performance Indicators (KPIs)
Client Retention Rate
Outbound Activity Metrics
Lead Generation Volume
Client Engagement Scores (NPS Score)
Required Qualifications
3–5+ years in Account Management, Client Success, or Relationship Management
Proven track record of retaining and growing enterprise accounts
Experience in proactive outbound engagement models
Strong product understanding and ability to identify revenue opportunities
Excellent communication and executive presence
Ability to manage complex client relationships and competing priorities
Experience working with CRM tools (e.g., Salesforce)
Preferred Qualifications
Experience in corporate services, legal, compliance, or financial services industries
Familiarity with M&A activity and its impact on client needs
Background in consultative selling or account-based management
Experience supporting global or multi‑entity clients
Compensation: $65,000-$75,000 annually. Other benefits and commissions may apply.
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Mon-Fri 8am-5pm • Open to any CSC Office
Strategic Account Manager
The Strategic Account Manager (SAM) is responsible for protecting and growing CSC’s existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales. This role focuses on outbound activity to strengthen client relationships, mitigate attrition risk, and identify expansion opportunities within assigned accounts.
Key Responsibilities
Own and deliver against assigned client retention targets (e.g., ≥98.6% annual retention).
Proactively identify at‑risk accounts through service trends, engagement gaps, M&A activity, or competitive signals.
Execute structured retention strategies to prevent revenue erosion.
Partner with internal stakeholders to resolve issues impacting client satisfaction.
Proactive Outbound Client Engagement: Maintain a disciplined outbound cadence (calls, QBRs, business reviews, strategic check‑ins).
Develop and execute account engagement plans for top‑tier clients.
Build multi‑threaded relationships across client organizations (legal, compliance, finance, procurement).
Position CSC as a strategic partner—not a transactional vendor.
Growth & Lead Generation: Identify and qualify cross‑sell and upsell opportunities within existing accounts.
Generate and route qualified leads to Sales, partnering through deal progression where needed.Collaborate on account expansion strategies and RFP responses.
Account Intelligence & Strategic Planning: Monitor client activity including M&A signals, organizational changes, industry trends; develop client communication strategies; leverage data and CRM tools to prioritize outreach and actions.
Cross‑Functional Collaboration: Partner with Sales, Client Experience / Service teams, Product teams, Backend support; act as central point of coordination for strategic accounts.
Key Performance Indicators (KPIs)
Client Retention Rate
Outbound Activity Metrics
Lead Generation Volume
Client Engagement Scores (NPS Score)
Required Qualifications
3–5+ years in Account Management, Client Success, or Relationship Management
Proven track record of retaining and growing enterprise accounts
Experience in proactive outbound engagement models
Strong product understanding and ability to identify revenue opportunities
Excellent communication and executive presence
Ability to manage complex client relationships and competing priorities
Experience working with CRM tools (e.g., Salesforce)
Preferred Qualifications
Experience in corporate services, legal, compliance, or financial services industries
Familiarity with M&A activity and its impact on client needs
Background in consultative selling or account-based management
Experience supporting global or multi‑entity clients
Compensation: $65,000-$75,000 annually. Other benefits and commissions may apply.
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