Program Director - Mobile Crisis Services
Village Youth & Family Service, Richmond, VA, United States
Village Behavioral Health (VBH) is a licensed behavioral health organization providing residential facilities and mobile crisis intervention services. Our mission is rooted in the belief that "it takes a village" to foster healing, stability, and recovery. We are dedicated to delivering high‑quality, person‑centered, trauma‑informed care to individuals experiencing behavioral health crises throughout Region 4 of Virginia.
Program Manager – Mobile Crisis Services Hybrid – In Office, Field, Remote
25% Travel Required
Salary Range: 65,000 – 70,000 USD (DOE)
Core Responsibilities:
Ensures all components of the Mobile Crisis Responder Program meet compliance standards in accordance with federal/state laws, DBHDS licensing & contracting requirements, & agency policies.
Provide supervision to program staff (licensed/non‑licensed professionals and interns) including interviewing, scheduling, training, performance evaluation, and coaching.
Provide 24/7 on‑call support to MCR team.
Develop, implement, and update crisis response procedures and safety protocols.
Conduct trainings for new & existing employees on MCR program SOPs, resources & tools (including documentation, EHR systems, etc.)
Develop & maintain a trauma‑informed care environment that adheres to agency overall objectives, standards, mission, & values.
Collaborate with law enforcement, medical staff, regional CSBs, and community partners.
Monitor response coverage, response times, and service quality to identify areas of opportunity.
Partner with company stakeholders to identify risks, budget needs, trends, etc. for transparency and optimizing the effectiveness of business decisions.
Lead recurring team meetings as a basis of communication for program updates, team goals/expectations, team building, etc.
Develop strategy to expand program coverage areas and improve service delivery.
Develop & maintain detailed recording systems for all components of the program's data for reporting and audit purposes.
Contribute to overall development of policies and standard procedures to meet agency objectives and standards.
Required Qualifications:
Bachelor's degree in Human Service, Psychology, Sociology or related field and/or equivalent work experience
3+ years' experience in behavioral health crisis intervention field.
1+ years' experience in leadership role within behavioral health field.
Experience with Mobile Crisis Response programs.
Completion of Mobile Crisis Responder (MCR) training administered by DBHDS.
Expert working knowledge of behavioral health crisis intervention practices, federal/state laws, Commonwealth of Virginia DBHDS regulations, and HIPPA laws.
Valid Driver's License with acceptable driving record and reliable transportation.
Ability to be an agile team player and serve various functions of program demands.
Proficient with Microsoft Office 365 and computer/mobile device functions
Effective written and verbal communication skills amongst various demographics
Ability to obtain CPR/First‑Aid Certificate and Crisis De‑escalation Certificate
Experience and/or ability to manage and train employees on EHR systems
We offer all full‑time employees the opportunity to enroll in our comprehensive benefits package (including medical, dental, and vision coverage, life insurance, & 401k), PTO including paid holidays, & professional development assistance.
Village Behavioral Health is an equal opportunity employer.
#J-18808-Ljbffr
Program Manager – Mobile Crisis Services Hybrid – In Office, Field, Remote
25% Travel Required
Salary Range: 65,000 – 70,000 USD (DOE)
Core Responsibilities:
Ensures all components of the Mobile Crisis Responder Program meet compliance standards in accordance with federal/state laws, DBHDS licensing & contracting requirements, & agency policies.
Provide supervision to program staff (licensed/non‑licensed professionals and interns) including interviewing, scheduling, training, performance evaluation, and coaching.
Provide 24/7 on‑call support to MCR team.
Develop, implement, and update crisis response procedures and safety protocols.
Conduct trainings for new & existing employees on MCR program SOPs, resources & tools (including documentation, EHR systems, etc.)
Develop & maintain a trauma‑informed care environment that adheres to agency overall objectives, standards, mission, & values.
Collaborate with law enforcement, medical staff, regional CSBs, and community partners.
Monitor response coverage, response times, and service quality to identify areas of opportunity.
Partner with company stakeholders to identify risks, budget needs, trends, etc. for transparency and optimizing the effectiveness of business decisions.
Lead recurring team meetings as a basis of communication for program updates, team goals/expectations, team building, etc.
Develop strategy to expand program coverage areas and improve service delivery.
Develop & maintain detailed recording systems for all components of the program's data for reporting and audit purposes.
Contribute to overall development of policies and standard procedures to meet agency objectives and standards.
Required Qualifications:
Bachelor's degree in Human Service, Psychology, Sociology or related field and/or equivalent work experience
3+ years' experience in behavioral health crisis intervention field.
1+ years' experience in leadership role within behavioral health field.
Experience with Mobile Crisis Response programs.
Completion of Mobile Crisis Responder (MCR) training administered by DBHDS.
Expert working knowledge of behavioral health crisis intervention practices, federal/state laws, Commonwealth of Virginia DBHDS regulations, and HIPPA laws.
Valid Driver's License with acceptable driving record and reliable transportation.
Ability to be an agile team player and serve various functions of program demands.
Proficient with Microsoft Office 365 and computer/mobile device functions
Effective written and verbal communication skills amongst various demographics
Ability to obtain CPR/First‑Aid Certificate and Crisis De‑escalation Certificate
Experience and/or ability to manage and train employees on EHR systems
We offer all full‑time employees the opportunity to enroll in our comprehensive benefits package (including medical, dental, and vision coverage, life insurance, & 401k), PTO including paid holidays, & professional development assistance.
Village Behavioral Health is an equal opportunity employer.
#J-18808-Ljbffr