FinOps Analyst, Amazon Business
Amazon, Seattle, WA, United States
Job ID: 10385881 | ADCI - Maharashtra - D80
Summary of the role The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLAs. Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of O2C process, specifically the cash application process involving research and application of unapplied cash, reconciliation of accounts, and processing emails related to remittance advice from customers, etc.
As part of our commitment to your development, you will also gain exposure in cross‑functional and process improvement projects, and your core responsibilities will include:
Ensure timely closure of payments with high degree of accuracy
Respond to customer queries through call and/or email
Research unapplied payments and work with customers (email/call) to identify the root cause and resolve open issues on account
Provide growth ideas for process standardisation and automation through JDI/Kaizen projects
Perform complex reconciliations on customer payments
Job Requirements
Excellent written and verbal communication skills with strong customer service focus
Ability to prioritise, multi‑task and work with minimal supervision
Drive for continuous learning and self‑development
Flexibility to adapt as per the changing requirements of the business
Minimum 2 years experience in O2C domain, preferably cash application or collections
Advanced knowledge of Excel – including working with pivot tables and formulas
Flexible to work in night shifts
Basic Qualifications
Bachelor's degree in accounting and commerce (B. Com)
Knowledge of Excel at an advanced level
Experience with Microsoft Office products and applications
Preferred Qualifications
3+ years of finance operations/shared services, accounts payable, accounts receivable (collections) or general ledger experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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Summary of the role The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLAs. Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of O2C process, specifically the cash application process involving research and application of unapplied cash, reconciliation of accounts, and processing emails related to remittance advice from customers, etc.
As part of our commitment to your development, you will also gain exposure in cross‑functional and process improvement projects, and your core responsibilities will include:
Ensure timely closure of payments with high degree of accuracy
Respond to customer queries through call and/or email
Research unapplied payments and work with customers (email/call) to identify the root cause and resolve open issues on account
Provide growth ideas for process standardisation and automation through JDI/Kaizen projects
Perform complex reconciliations on customer payments
Job Requirements
Excellent written and verbal communication skills with strong customer service focus
Ability to prioritise, multi‑task and work with minimal supervision
Drive for continuous learning and self‑development
Flexibility to adapt as per the changing requirements of the business
Minimum 2 years experience in O2C domain, preferably cash application or collections
Advanced knowledge of Excel – including working with pivot tables and formulas
Flexible to work in night shifts
Basic Qualifications
Bachelor's degree in accounting and commerce (B. Com)
Knowledge of Excel at an advanced level
Experience with Microsoft Office products and applications
Preferred Qualifications
3+ years of finance operations/shared services, accounts payable, accounts receivable (collections) or general ledger experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
#J-18808-Ljbffr