Representative I, Customer Service
Liberty Utilities, Massena, NY, United States
Representative I, Customer Service
LU (SLG) Corp.
Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.
At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.
We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.
Purpose Our Customer Service Representatives provide professional and prompt in-person and telephone service to our customers by responding to all incoming customer inquiries regarding emergency calls, service connects/disconnects, new service installations, rates, billing and payment inquiries. In this role, you will act as a liaison between the customer, field personnel and office staff, identifying complex meter and billing issues, resolving issues related to customer payment inquiries, providing information on company products and programs offered while ensuring the highest level of customer service satisfaction.
Accountabilities
Our Customer Service Representatives are responsible for ensuring a smooth flow of information between all departments, provide office support, post payments, perform collections operations, assist customer walk-ins, travel to various company sites when needed and work additional hours when company emergencies occur.
Candidates must have strong communication skills and be able to effectively convey emergency and policy information to our customers and have the ability to research and analyze results with our internal and external customers relating to office, field operations, accounting matters with prioritizing situations as they arise on a daily basis.
Responsible for work outside of normal work schedule for storm assignments when necessary.
Education & Experience
High School Diploma or GED required. Associate degree preferred.
Two years’ experience working in a customer service environment handling incoming/outgoing calls required. Utility experience or experience working in a call center environment a plus!
Knowledge of computer systems and Microsoft Office (Excel & Word) required. Experience with accounting or billing software a plus.
Flexible working shifts and additional hours when required.
Travel to various company locations and driver’s license required.
Demonstrated ability to effectively communicate with customers in a fast‑paced environment while developing positive customer relations, anticipating, identifying and responding to customer needs required.
Excellent written and verbal communication skills required.
Ability to set priorities, plan and coordinate work activities to accomplish work objectives.
Pass company Customer Service Training.
Pass all drug testing requirements.
Speaking French would be considered an asset.
Starting wage is $20.18 per hour, with structured raises at 6 months, 12 months, and 24 months, along with annual merit raises and bonuses.
What We Offer Collaborative environment with a genuine flexible working policy.
401k Plan with matching.
Share purchase/match plan.
Leadership Development Program.
Volunteer paid days off.
Employee Assistance Program.
Achievement fund.
Free parking.
Variety of Health & Wellness programs.
Discount and Perks program.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.
Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.
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Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.
At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.
We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.
Purpose Our Customer Service Representatives provide professional and prompt in-person and telephone service to our customers by responding to all incoming customer inquiries regarding emergency calls, service connects/disconnects, new service installations, rates, billing and payment inquiries. In this role, you will act as a liaison between the customer, field personnel and office staff, identifying complex meter and billing issues, resolving issues related to customer payment inquiries, providing information on company products and programs offered while ensuring the highest level of customer service satisfaction.
Accountabilities
Our Customer Service Representatives are responsible for ensuring a smooth flow of information between all departments, provide office support, post payments, perform collections operations, assist customer walk-ins, travel to various company sites when needed and work additional hours when company emergencies occur.
Candidates must have strong communication skills and be able to effectively convey emergency and policy information to our customers and have the ability to research and analyze results with our internal and external customers relating to office, field operations, accounting matters with prioritizing situations as they arise on a daily basis.
Responsible for work outside of normal work schedule for storm assignments when necessary.
Education & Experience
High School Diploma or GED required. Associate degree preferred.
Two years’ experience working in a customer service environment handling incoming/outgoing calls required. Utility experience or experience working in a call center environment a plus!
Knowledge of computer systems and Microsoft Office (Excel & Word) required. Experience with accounting or billing software a plus.
Flexible working shifts and additional hours when required.
Travel to various company locations and driver’s license required.
Demonstrated ability to effectively communicate with customers in a fast‑paced environment while developing positive customer relations, anticipating, identifying and responding to customer needs required.
Excellent written and verbal communication skills required.
Ability to set priorities, plan and coordinate work activities to accomplish work objectives.
Pass company Customer Service Training.
Pass all drug testing requirements.
Speaking French would be considered an asset.
Starting wage is $20.18 per hour, with structured raises at 6 months, 12 months, and 24 months, along with annual merit raises and bonuses.
What We Offer Collaborative environment with a genuine flexible working policy.
401k Plan with matching.
Share purchase/match plan.
Leadership Development Program.
Volunteer paid days off.
Employee Assistance Program.
Achievement fund.
Free parking.
Variety of Health & Wellness programs.
Discount and Perks program.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.
Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.
#J-18808-Ljbffr