DIRECTOR, OFFICE OF RESEARCH AND PROGRAM MONITORING
City of New York, Lincoln, NE, United States
Applicants must be permanent in the administrative staff analyst civil service title or be permanent in a comparable title eligible for 6.1.9 title change.
Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self‑sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.
The Office of Research and Program Monitoring (ORPM) functions as Family Independence Administration (FIA) in‑house monitoring and analysis unit to enable FIA to increase productivity and avoid problematic trends that could result in fiscal sanctions to the Agency. The staff visit FIA Benefit Access Centers (BAC)/Model Office locations or specialized BACs/Model Office locations which include, but are not limited to, the Family Services Call Center, Union Square BAC, Refugee BAC, Residential Treatment Services Center, and Supplemental Nutritional Assistance Program (SNAP) sites. The unit evaluates, assesses, and analyzes the BAC activities to identify deficiencies in adherence to Agency policy and procedure; in addition, develops and monitors corrective action plans.
Under the direction of the Family Independence Administration’s Deputy Commissioner for Field Operations, and with great latitude for the exercise of independent judgment, action and initiative, the individual is responsible for the oversight of the Office of Research and Program Monitoring with a particular focus on organizational research and program development by monitoring the effectiveness and operational integrity of the Public Assistance and Food Stamp programs.
Responsibilities
Direct and oversee monitoring the effectiveness, efficiency, and operational integrity of the Public Assistance and Food Stamp programs through the use of data collection, site observations, and data analysis to ensure consistency and uniformity in operational methods, management concepts, systems and techniques; develop new reporting systems to meet reporting requirements put forth by federal and state legislation and to adjust to changing technology.
Direct and facilitate the development, implementation, and monitoring of new initiatives for FIA Center Operations management by producing comprehensive analyses of Center activities using standard techniques of operations research, systems analysis and other means; direct studies of organizational and operating problems of great difficulty and complexity to produce comprehensive summaries of results to support agency decision‑making.
Oversee the implementation of “best practices” plans for the Deputy Commissioner of Operations and recommend policy initiatives for the Job Centers and Food Stamp offices to correct problems identified through program assessments; review and analyze proposed final policy, procedural and budgetary changes; draft recommendations describing the impact of these changes on Family Independence Administration programs.
Direct the preparation of comprehensive reports with findings and recommendations for improved effectiveness; report to the Deputy Commissioner on progress of corrective measures by providing quantitative data analysis with recommendations for program changes to ensure compliance with agency policy and mandated regulations.
Conduct studies to determine the feasibility of implementing various operational initiatives under the Welfare Reform Act; prepare and implement detailed project plans by identifying milestones, scheduling tasks and due dates to ensure efficient monitoring of the progress of projects; provide oral and written reports to the FIA Deputy Commissioner and Agency Executive Staff on project status.
Represent the Deputy Commissioner at high‑level meetings and conferences with federal, state, city and community officials; evaluate proposals for changes in policy and practices received within and outside the Agency; provide recommendations to the FIA Deputy Commissioner.
Assist the FIA Deputy Commissioner with development, implementation and monitoring of corrective action plans mandated by governing agencies; advise the Deputy Commissioner and Regional Managers on development of programmatic plans, goals and initiatives targeting the processing of Public Assistance and Food Stamp cases.
Communicate with other HRA departments, city, state and federal governmental entities to obtain pertinent information to assist with research studies and data collection identifying critical program deficits in order to create operational recommendations to improve workflow and delivery of services.
Minimum Qualifications
A master’s degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full‑time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; management or methods analysis, operations research, organizational research or program evaluation; personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen months of this experience must have been in an executive, managerial, administrative or supervisory capacity with supervision of staff performing professional work in the areas described above.
A baccalaureate degree from an accredited college and four years of professional experience in the areas described in item 1 above, including the 18 months of executive, managerial, administrative or supervisory experience described in item 1.
Preferred Skills
Excellent communication skills, both in writing and speaking; strategic and critical thinking capacity with an ability to identify innovative solutions.
Detail‑oriented, responsive, highly organized, and able to multi‑task; superb time management, including the ability to take initiative, prioritize duties, pay close attention to detail, prioritize tasks, and meet specific deadlines.
Familiar with multiple DSS databases.
Excellent problem‑solving skills.
Ability to balance multiple projects at the same time.
Benefits
55‑a Program: This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Equal Opportunity Employer The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self‑sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.
The Office of Research and Program Monitoring (ORPM) functions as Family Independence Administration (FIA) in‑house monitoring and analysis unit to enable FIA to increase productivity and avoid problematic trends that could result in fiscal sanctions to the Agency. The staff visit FIA Benefit Access Centers (BAC)/Model Office locations or specialized BACs/Model Office locations which include, but are not limited to, the Family Services Call Center, Union Square BAC, Refugee BAC, Residential Treatment Services Center, and Supplemental Nutritional Assistance Program (SNAP) sites. The unit evaluates, assesses, and analyzes the BAC activities to identify deficiencies in adherence to Agency policy and procedure; in addition, develops and monitors corrective action plans.
Under the direction of the Family Independence Administration’s Deputy Commissioner for Field Operations, and with great latitude for the exercise of independent judgment, action and initiative, the individual is responsible for the oversight of the Office of Research and Program Monitoring with a particular focus on organizational research and program development by monitoring the effectiveness and operational integrity of the Public Assistance and Food Stamp programs.
Responsibilities
Direct and oversee monitoring the effectiveness, efficiency, and operational integrity of the Public Assistance and Food Stamp programs through the use of data collection, site observations, and data analysis to ensure consistency and uniformity in operational methods, management concepts, systems and techniques; develop new reporting systems to meet reporting requirements put forth by federal and state legislation and to adjust to changing technology.
Direct and facilitate the development, implementation, and monitoring of new initiatives for FIA Center Operations management by producing comprehensive analyses of Center activities using standard techniques of operations research, systems analysis and other means; direct studies of organizational and operating problems of great difficulty and complexity to produce comprehensive summaries of results to support agency decision‑making.
Oversee the implementation of “best practices” plans for the Deputy Commissioner of Operations and recommend policy initiatives for the Job Centers and Food Stamp offices to correct problems identified through program assessments; review and analyze proposed final policy, procedural and budgetary changes; draft recommendations describing the impact of these changes on Family Independence Administration programs.
Direct the preparation of comprehensive reports with findings and recommendations for improved effectiveness; report to the Deputy Commissioner on progress of corrective measures by providing quantitative data analysis with recommendations for program changes to ensure compliance with agency policy and mandated regulations.
Conduct studies to determine the feasibility of implementing various operational initiatives under the Welfare Reform Act; prepare and implement detailed project plans by identifying milestones, scheduling tasks and due dates to ensure efficient monitoring of the progress of projects; provide oral and written reports to the FIA Deputy Commissioner and Agency Executive Staff on project status.
Represent the Deputy Commissioner at high‑level meetings and conferences with federal, state, city and community officials; evaluate proposals for changes in policy and practices received within and outside the Agency; provide recommendations to the FIA Deputy Commissioner.
Assist the FIA Deputy Commissioner with development, implementation and monitoring of corrective action plans mandated by governing agencies; advise the Deputy Commissioner and Regional Managers on development of programmatic plans, goals and initiatives targeting the processing of Public Assistance and Food Stamp cases.
Communicate with other HRA departments, city, state and federal governmental entities to obtain pertinent information to assist with research studies and data collection identifying critical program deficits in order to create operational recommendations to improve workflow and delivery of services.
Minimum Qualifications
A master’s degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full‑time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; management or methods analysis, operations research, organizational research or program evaluation; personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen months of this experience must have been in an executive, managerial, administrative or supervisory capacity with supervision of staff performing professional work in the areas described above.
A baccalaureate degree from an accredited college and four years of professional experience in the areas described in item 1 above, including the 18 months of executive, managerial, administrative or supervisory experience described in item 1.
Preferred Skills
Excellent communication skills, both in writing and speaking; strategic and critical thinking capacity with an ability to identify innovative solutions.
Detail‑oriented, responsive, highly organized, and able to multi‑task; superb time management, including the ability to take initiative, prioritize duties, pay close attention to detail, prioritize tasks, and meet specific deadlines.
Familiar with multiple DSS databases.
Excellent problem‑solving skills.
Ability to balance multiple projects at the same time.
Benefits
55‑a Program: This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Equal Opportunity Employer The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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