Manager, Member Relations
National Association of Community Health Centers (NACHC), Bethesda, MD, United States
Job Title:
Manager, Member Relations
Location:
Bethesda, Maryland (Remote)
Reports To:
Vice President, Membership
FLSA Status:
Exempt
About NACHC Founded in 1971, the National Association of Community Health Centers (NACHC) serves as the leading voice for America’s Health Centers and the people and communities they serve. NACHC works to promote the provision of high-quality, affordable, community-based health care to everyone, particularly to underserved populations.
Position Summary The Manager, Member Relations is responsible for executing membership initiatives that support recruitment, retention, and overall member engagement. This role serves as a key operational partner to the Membership team, implementing strategies established by leadership and ensuring a high-quality, consistent member experience.
The Manager works collaboratively across departments to support outreach, engagement, and service delivery, while maintaining strong relationships with members and ensuring accurate data tracking and reporting.
Key Responsibilities
Membership Execution & Engagement
Execute membership recruitment and retention initiatives in alignment with team and organizational priorities.
Support outreach efforts to prospective and current members, reinforcing the value of NACHC membership.
Implement engagement strategies designed to strengthen relationships and support member renewal.
Coordinate with internal teams to ensure accurate and timely communication of NACHC programs, services, and advocacy efforts.
Support initiatives to grow individual membership, including student-to-professional conversion efforts.
Member Services & Relationship Management (Shared Team Responsibility)
Deliver a high level of customer service to members, ensuring timely, professional responses across email, phone, virtual, and in‑person channels.
Respond to and resolve membership‑related inquiries, issues, and requests.
Build and maintain positive relationships with members to enhance engagement and satisfaction.
Assists, as needed, with the development, production and marketing of the Annual Health Center Compensation and Benefits Survey and Report on the NACHC side (i.e., liaison with vendor on project timelines, coordination of marketing the survey and report, addresses report billing/ordering matters, etc.)
Member Engagement Groups (MEGs) & Committee Support
Support planning and execution of Membership Member Engagement Group (MEG) activities, including agenda development, coordination, and follow‑up.
Assist with tracking member participation, eligibility, and engagement across MEGs.
Provide logistical and onsite support for meetings and engagement activities, as needed.
Marketing & Outreach Support
Represent NACHC at conferences, PCA meetings, and events to promote membership and strengthen relationships.
Support membership outreach campaigns in collaboration with internal teams, including Advocacy and Communications.
Assist with coordination and staffing of membership‑related activities at NACHC conferences and events.
Data Management, Reporting & Systems (Shared Team Responsibility)
Maintain accurate membership data within NACHC’s AMS/CRM systems.
Produce regular membership reports and support data analysis related to recruitment, retention, and engagement.
Assist in tracking key metrics and preparing reports for leadership.
Required Qualifications
3 to 5 years of experience working within a membership‑based association or nonprofit organization.
Experience supporting membership recruitment, engagement, or retention initiatives.
Experience with AMS/CRM platforms (e.g., iMIS or similar systems).
Proficiency with Microsoft 365 (Outlook, Excel, Teams, PowerPoint, SharePoint).
Experience working with remote and hybrid teams.
Strong communication, customer service, and relationship management skills.
Excellent organizational skills and attention to detail, with the ability to manage multiple priorities.
Preferred Qualifications
Experience with online community platforms is a plus.
Experience coordinating committees, working groups, or member engagement programs.
Familiarity with the health care, primary care, or nonprofit advocacy environment.
Key Skills & Competencies
Membership Operations & Execution—Effectively implements recruitment, retention, and engagement initiatives.
Member Engagement & Customer Service—Builds strong relationships and delivers a high‑quality, responsive member experience.
Cross‑Functional Collaboration—Works effectively across teams to support coordinated outreach and engagement efforts.
Event & Program Support—Coordinates logistics and supports member engagement activities, including conferences and MEGs.
Data Management & Reporting—Maintains accurate CRM data and supports reporting and performance tracking.
Organization & Communication—Highly organized with strong written and verbal communication skills.
Why Join NACHC At NACHC, you’ll be part of a dedicated and collaborative team working to improve the health and well‑being of communities nationwide. We offer competitive compensation, comprehensive benefits, and opportunities for growth in a purpose‑driven organization.
Salary: $79,500 - $110,000
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Manager, Member Relations
Location:
Bethesda, Maryland (Remote)
Reports To:
Vice President, Membership
FLSA Status:
Exempt
About NACHC Founded in 1971, the National Association of Community Health Centers (NACHC) serves as the leading voice for America’s Health Centers and the people and communities they serve. NACHC works to promote the provision of high-quality, affordable, community-based health care to everyone, particularly to underserved populations.
Position Summary The Manager, Member Relations is responsible for executing membership initiatives that support recruitment, retention, and overall member engagement. This role serves as a key operational partner to the Membership team, implementing strategies established by leadership and ensuring a high-quality, consistent member experience.
The Manager works collaboratively across departments to support outreach, engagement, and service delivery, while maintaining strong relationships with members and ensuring accurate data tracking and reporting.
Key Responsibilities
Membership Execution & Engagement
Execute membership recruitment and retention initiatives in alignment with team and organizational priorities.
Support outreach efforts to prospective and current members, reinforcing the value of NACHC membership.
Implement engagement strategies designed to strengthen relationships and support member renewal.
Coordinate with internal teams to ensure accurate and timely communication of NACHC programs, services, and advocacy efforts.
Support initiatives to grow individual membership, including student-to-professional conversion efforts.
Member Services & Relationship Management (Shared Team Responsibility)
Deliver a high level of customer service to members, ensuring timely, professional responses across email, phone, virtual, and in‑person channels.
Respond to and resolve membership‑related inquiries, issues, and requests.
Build and maintain positive relationships with members to enhance engagement and satisfaction.
Assists, as needed, with the development, production and marketing of the Annual Health Center Compensation and Benefits Survey and Report on the NACHC side (i.e., liaison with vendor on project timelines, coordination of marketing the survey and report, addresses report billing/ordering matters, etc.)
Member Engagement Groups (MEGs) & Committee Support
Support planning and execution of Membership Member Engagement Group (MEG) activities, including agenda development, coordination, and follow‑up.
Assist with tracking member participation, eligibility, and engagement across MEGs.
Provide logistical and onsite support for meetings and engagement activities, as needed.
Marketing & Outreach Support
Represent NACHC at conferences, PCA meetings, and events to promote membership and strengthen relationships.
Support membership outreach campaigns in collaboration with internal teams, including Advocacy and Communications.
Assist with coordination and staffing of membership‑related activities at NACHC conferences and events.
Data Management, Reporting & Systems (Shared Team Responsibility)
Maintain accurate membership data within NACHC’s AMS/CRM systems.
Produce regular membership reports and support data analysis related to recruitment, retention, and engagement.
Assist in tracking key metrics and preparing reports for leadership.
Required Qualifications
3 to 5 years of experience working within a membership‑based association or nonprofit organization.
Experience supporting membership recruitment, engagement, or retention initiatives.
Experience with AMS/CRM platforms (e.g., iMIS or similar systems).
Proficiency with Microsoft 365 (Outlook, Excel, Teams, PowerPoint, SharePoint).
Experience working with remote and hybrid teams.
Strong communication, customer service, and relationship management skills.
Excellent organizational skills and attention to detail, with the ability to manage multiple priorities.
Preferred Qualifications
Experience with online community platforms is a plus.
Experience coordinating committees, working groups, or member engagement programs.
Familiarity with the health care, primary care, or nonprofit advocacy environment.
Key Skills & Competencies
Membership Operations & Execution—Effectively implements recruitment, retention, and engagement initiatives.
Member Engagement & Customer Service—Builds strong relationships and delivers a high‑quality, responsive member experience.
Cross‑Functional Collaboration—Works effectively across teams to support coordinated outreach and engagement efforts.
Event & Program Support—Coordinates logistics and supports member engagement activities, including conferences and MEGs.
Data Management & Reporting—Maintains accurate CRM data and supports reporting and performance tracking.
Organization & Communication—Highly organized with strong written and verbal communication skills.
Why Join NACHC At NACHC, you’ll be part of a dedicated and collaborative team working to improve the health and well‑being of communities nationwide. We offer competitive compensation, comprehensive benefits, and opportunities for growth in a purpose‑driven organization.
Salary: $79,500 - $110,000
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