Consulting Director, Business Intelligence, AI & Analytics - Specialty Underwrit
CNA, Chicago, IL, United States
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Join a versatile and high‑visibility team of professionals who provide critical support to three Specialty underwriting business units (Financial Lines, Healthcare and Affinity Programs) focusing on data‑driven analytics, business intelligence and AI in support of underwriting strategy.
JOB DESCRIPTION Essential Duties & Responsibilities
Works with various enterprise data sources and semantic models to design moderately complex dashboards and reports using Power BI and Tableau for quantifying the performance of the underwriting units, tracking key portfolio metrics, identifying trends, and evaluating operational needs.
Supports leadership team in defining AI strategy and facilitating AI adoption across Specialty underwriting teams (incl. Microsoft Copilot, Claude, ChatGPT); explores use‑cases to leverage AI solutions to improve underwriting effectiveness and efficiency and develops actionable prompts and solutions.
Prepares ad‑hoc and recurring reports and makes recommendations to management; interprets data and identifies relevant analyses to determine actionable outcomes for a business area (responding to data requests, pulling data queries, conducting analysis and presenting results to senior management).
Facilitates execution of data, analytics, process and systems initiatives for underwriting teams (stakeholder management, tracking execution, sharing timely updates, ensuring achievement of initiative goals). Leads projects to determine and develop data‑driven strategies to maximize performance and identify process improvements, involving data set analysis and modeling.
Acts as a technical resource and identifies opportunities to leverage new IT, BI and AI solutions in support of business, analytics and reporting objectives.
Collaborates with business partners in Underwriting, Data and Analytics, Portfolio Management, IT, Finance, Actuarial, Operations, Distribution, Risk Control, Claims, Legal and Compliance.
Reporting Relationship VP
Skills, Knowledge & Abilities
Solid knowledge of Microsoft Office Suite and other business‑related software systems.
Advanced Excel skills are required.
Solid knowledge of Power BI is required, knowledge of Tableau is beneficial.
Solid knowledge of AI tools and capabilities (Microsoft Copilot, Claude, ChatGPT) is required.
Familiarity with insurance company IT and data infrastructure is strongly preferred.
Prior experience with P&C insurance industry is strongly preferred.
Solid knowledge of core functions of an insurance company, general insurance, underwriting performance metrics, financial and economic concepts.
Solid project management skills and strong organizational skills with the ability to prioritize and manage work deliverables/projects effectively.
Strong attention to detail, analytical and problem‑solving skills with ability to exercise independent judgment and make critical business decisions based on data analyses and insights.
Strong interpersonal, communication, and presentation skills. Ability to effectively interact with all levels of CNA’s internal business partners.
Ability to work independently, as well as in a team, manage time and resources to accomplish multiple tasks, manage competing priorities, and meet deadlines.
Ability to creatively and effectively manage ambiguous and challenging problems, leading through change and taking appropriate level of risk.
Ability to leverage enterprise applications for reporting and process improvement to meet business objectives.
Education & Experience
Bachelor's Degree in Computer Science, Economics, Mathematics, Finance, Statistics, Business, or related field.
Typically a minimum of seven years of related work experience.
CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
#J-18808-Ljbffr
Join a versatile and high‑visibility team of professionals who provide critical support to three Specialty underwriting business units (Financial Lines, Healthcare and Affinity Programs) focusing on data‑driven analytics, business intelligence and AI in support of underwriting strategy.
JOB DESCRIPTION Essential Duties & Responsibilities
Works with various enterprise data sources and semantic models to design moderately complex dashboards and reports using Power BI and Tableau for quantifying the performance of the underwriting units, tracking key portfolio metrics, identifying trends, and evaluating operational needs.
Supports leadership team in defining AI strategy and facilitating AI adoption across Specialty underwriting teams (incl. Microsoft Copilot, Claude, ChatGPT); explores use‑cases to leverage AI solutions to improve underwriting effectiveness and efficiency and develops actionable prompts and solutions.
Prepares ad‑hoc and recurring reports and makes recommendations to management; interprets data and identifies relevant analyses to determine actionable outcomes for a business area (responding to data requests, pulling data queries, conducting analysis and presenting results to senior management).
Facilitates execution of data, analytics, process and systems initiatives for underwriting teams (stakeholder management, tracking execution, sharing timely updates, ensuring achievement of initiative goals). Leads projects to determine and develop data‑driven strategies to maximize performance and identify process improvements, involving data set analysis and modeling.
Acts as a technical resource and identifies opportunities to leverage new IT, BI and AI solutions in support of business, analytics and reporting objectives.
Collaborates with business partners in Underwriting, Data and Analytics, Portfolio Management, IT, Finance, Actuarial, Operations, Distribution, Risk Control, Claims, Legal and Compliance.
Reporting Relationship VP
Skills, Knowledge & Abilities
Solid knowledge of Microsoft Office Suite and other business‑related software systems.
Advanced Excel skills are required.
Solid knowledge of Power BI is required, knowledge of Tableau is beneficial.
Solid knowledge of AI tools and capabilities (Microsoft Copilot, Claude, ChatGPT) is required.
Familiarity with insurance company IT and data infrastructure is strongly preferred.
Prior experience with P&C insurance industry is strongly preferred.
Solid knowledge of core functions of an insurance company, general insurance, underwriting performance metrics, financial and economic concepts.
Solid project management skills and strong organizational skills with the ability to prioritize and manage work deliverables/projects effectively.
Strong attention to detail, analytical and problem‑solving skills with ability to exercise independent judgment and make critical business decisions based on data analyses and insights.
Strong interpersonal, communication, and presentation skills. Ability to effectively interact with all levels of CNA’s internal business partners.
Ability to work independently, as well as in a team, manage time and resources to accomplish multiple tasks, manage competing priorities, and meet deadlines.
Ability to creatively and effectively manage ambiguous and challenging problems, leading through change and taking appropriate level of risk.
Ability to leverage enterprise applications for reporting and process improvement to meet business objectives.
Education & Experience
Bachelor's Degree in Computer Science, Economics, Mathematics, Finance, Statistics, Business, or related field.
Typically a minimum of seven years of related work experience.
CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
#J-18808-Ljbffr