Microsoft Dynamics 365 Business Analyst (Consultant II)
UST, Norwich, OH, United States
Full time, permanent. We are seeking a senior Microsoft Dynamics 365 Business Analyst with minimum of 15 years of IT experience and a strong background in CRM, business analysis, and process optimisation. The role focuses on translating business needs into effective Dynamics 365 CRM and Power Platform solutions, supporting large‑scale CRM modernisation and digital transformation initiatives.
Role Description Microsoft Dynamics 365 Business Analyst Norwich, United Kingdom
Full time, permanent
We are seeking a senior Microsoft Dynamics 365 Business Analyst with minimum of 15 years of IT experience and a strong background in CRM, business analysis, and process optimisation. The role focuses on translating business needs into effective Dynamics 365 CRM and Power Platform solutions, supporting large‑scale CRM modernisation and digital transformation initiatives.
The Role
Lead end‑to‑end business analysis across Dynamics 365 CRM programmes
Engage stakeholders to capture requirements, facilitate workshops, and define as‑is / to‑be processes
Translate business needs into functional requirements, user stories, and acceptance criteria
Provide functional expertise across Dynamics 365 CRM modules:
Sales
Customer Service
Customer Insights / Marketing
Field Service (where applicable)
Define standards for:
Business Process Flows
Case management, SLAs, queues
Forms, views, dashboards, and automations
Identify optimisation and automation opportunities using:
Dynamics 365 native capabilities
Power Platform (Power Automate, Power Apps)
Support Agile / SAFe / hybrid delivery, including backlog refinement and UAT
Promote an OOB‑first approach with controlled customisation
What You Will Bring
Minimum of 15 years’ IT experience with strong Business Analyst background
Proven experience delivering Microsoft Dynamics 365 CRM solutions
Strong understanding of:
CRM business processes
Dataverse concepts and data models
CRM security and role models
Experience working on large, complex CRM programmes
Nice To Have Skills
Power Platform experience (Power Apps, Power Automate, Power BI)
Experience in regulated industries (Banking, Insurance, Healthcare)
Exposure to integrations and enterprise architecture discussions
Microsoft Dynamics 365 / Power Platform certifications
Tools & Skills
Tools: Dynamics 365 CRM, Dataverse, Power Platform, Azure DevOps, Jira, Confluence
Skills: Business Analysis, Requirements Engineering, Process Modelling, Data Analysis, Change Management
Hurry & apply for a more detailed conversation with our Team!
Skills: business analysis, data analysis, microsoft dynamics 365, devops, change management
#J-18808-Ljbffr
Role Description Microsoft Dynamics 365 Business Analyst Norwich, United Kingdom
Full time, permanent
We are seeking a senior Microsoft Dynamics 365 Business Analyst with minimum of 15 years of IT experience and a strong background in CRM, business analysis, and process optimisation. The role focuses on translating business needs into effective Dynamics 365 CRM and Power Platform solutions, supporting large‑scale CRM modernisation and digital transformation initiatives.
The Role
Lead end‑to‑end business analysis across Dynamics 365 CRM programmes
Engage stakeholders to capture requirements, facilitate workshops, and define as‑is / to‑be processes
Translate business needs into functional requirements, user stories, and acceptance criteria
Provide functional expertise across Dynamics 365 CRM modules:
Sales
Customer Service
Customer Insights / Marketing
Field Service (where applicable)
Define standards for:
Business Process Flows
Case management, SLAs, queues
Forms, views, dashboards, and automations
Identify optimisation and automation opportunities using:
Dynamics 365 native capabilities
Power Platform (Power Automate, Power Apps)
Support Agile / SAFe / hybrid delivery, including backlog refinement and UAT
Promote an OOB‑first approach with controlled customisation
What You Will Bring
Minimum of 15 years’ IT experience with strong Business Analyst background
Proven experience delivering Microsoft Dynamics 365 CRM solutions
Strong understanding of:
CRM business processes
Dataverse concepts and data models
CRM security and role models
Experience working on large, complex CRM programmes
Nice To Have Skills
Power Platform experience (Power Apps, Power Automate, Power BI)
Experience in regulated industries (Banking, Insurance, Healthcare)
Exposure to integrations and enterprise architecture discussions
Microsoft Dynamics 365 / Power Platform certifications
Tools & Skills
Tools: Dynamics 365 CRM, Dataverse, Power Platform, Azure DevOps, Jira, Confluence
Skills: Business Analysis, Requirements Engineering, Process Modelling, Data Analysis, Change Management
Hurry & apply for a more detailed conversation with our Team!
Skills: business analysis, data analysis, microsoft dynamics 365, devops, change management
#J-18808-Ljbffr