Director, Operations
Pura Vida Miami, Boston, MA, United States
We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate - yet fast and consistent - experience to our customers.
We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry.
ROLE OVERVIEW
We are seeking a dynamic and dedicated leader to join our team. This role will be essential to our growth and long-term success. This is a unique opportunity to play a foundational role in our expansion, lead with purpose, and make a meaningful impact on both our brand and the community we serve. RESPONSIBILITIES
Provide overall leadership, strategy, goal setting, and direction for market operations in support of overall company and market objectives, leading from the front Deliver proof of Pura Vida’s value proposition in a high-potential new market while maintaining, championing, and advancing Pura Vida’s unique brand, vision, and offerings Own the region’s P&L, including forecasting targets, creating the annual budget and CAPEX plans, tracking performance, driving innovative initiatives to maximize profitability, growing topline revenue, and proactively managing COGS Ensure efficient, high-quality, and consistent in-store execution and continually identifying and implementing strategies to improve operational excellence, rolling up sleeves with the team Develop and implement regular ongoing systems to maintain and maximize the lifespan, safety, appearance, and performance of all elements of facilities, managing a cadence of preventative and remedial measures and capitalizing on the full utility of ResQ Build and develop strong relationships with cross functional teams in order to communicate local needs and drive change, leveraging the centralized Miami hub for maximum local impact Create and implement standard operating procedures as necessary, such as for new store openings, day-to-day operations, labor scheduling, vendor management, ongoing performance evaluation, supply chain structure, cost control measures, and divisions of labor functions Deliver revenue goals through sales-building initiatives around brand awareness, guest engagement and retention, community relations, local marketing/promotions, brand activations, catering and delivery, and other revenue opportunities working in tandem with the Brand/Marketing and Operations departments. Maintain effective staffing levels through establishing strategic plans for recruitment, training, retention, career development, diversity, and the identification of high potential talent that supports the company’s future growth and expansion Create an environment that provides direction and promotes continuous learning and development, with the ability to nurture and retain valued team members Drive outcomes for new store development in tandem with Construction, Real Estate, and Legal teams in such activities as trade area research and analysis, site selection, proforma creation, lease negotiation, partnership agreements, restaurant design, permitting, contractor selection, construction management, and new store openings procedures Develop and cultivate strong local relationships with landlords, vendors, brokers, architects, contractors, asset managers, and other external stakeholders Provide ongoing, detailed, and strategically substantive communication to executive leadership and store teams Anticipate industry trends and continually evaluate the company’s strengths, weakness, opportunities, and threats to help improve overall company performance. Champion commitment and consistent application of Pura Vida’s mission, values, and operating principles, ensuring its culture and reputation is actively cultivated across the organization REQUIREMENTS
A successful history of exemplary multi-unit general management within a well- respected restaurant brand, culminating in a senior role A genuine passion for the Pura Vida Miami brand, cuisine, and future goals Experience executing with limited resources and a small team, as well as building trust through managing up; previous experience within a founder-led, emerging brand is a plus Track record of leading new unit growth with successful site selection, market penetration, and construction oversight The desire and flexibility to assume the roles of an individual contributor, team player, and leader, simultaneously; brings superior confidence, energy, and motivation; is eager to work shoulder-to-shoulder with teams, displaying and modeling humility, poise, and aptitude Outstanding, time-proven industry expertise and infectious passion for restaurants; can perform and guide others in all areas of daily operations, culinary, facilities, and guest service Proven ability to develop, implement, and maintain best-in-class operating procedures and the agility to pivot as needed based on business needs and individual markets The willingness and ability to successfully manage an organization through important changes when needed Expertise in culture building with a desire to make a positive impact on people’s lives and build long-lasting relationships with teams, guests, and the community A reputation as a confident and collaborative leader who seeks and enjoys feedback from others; capable of setting clear, measurable objectives, delegating responsibility, recognizing outstanding performance, and correcting sub-par performance Executive presence with the ability to create and communicate a clear, focused, and inspiring strategy and translate strategy into practical, results-focused action plans Personal characteristics that include excellent communication skills, high energy level, congeniality, fairness, forward thinking, creativity, and a good moral center BENEFITS
Health & Wellness – Medical, Dental & Vision PTO Discounted Meals 401(k) Plan with Company Match The general nature and level of work being performed by persons assigned to this job classification are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Management reserves the right to assign or reassign duties and responsibilities to the job at any time. Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve. Agency Disclaimer
We’ve got this covered! At Pura Vida Miami, our Talent Acquisition team leads all hiring efforts internally. We do not accept unsolicited resumes from agencies, we mean it. Any resumes sent our way without a signed agreement in place (including those sent directly to our team or hiring managers) will be considered property of Pura Vida Miami and we won’t be responsible for any fees. If you’re interested in partnering with us, reach out to our Talent team first. We’re happy to connect the right way!
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We are seeking a dynamic and dedicated leader to join our team. This role will be essential to our growth and long-term success. This is a unique opportunity to play a foundational role in our expansion, lead with purpose, and make a meaningful impact on both our brand and the community we serve. RESPONSIBILITIES
Provide overall leadership, strategy, goal setting, and direction for market operations in support of overall company and market objectives, leading from the front Deliver proof of Pura Vida’s value proposition in a high-potential new market while maintaining, championing, and advancing Pura Vida’s unique brand, vision, and offerings Own the region’s P&L, including forecasting targets, creating the annual budget and CAPEX plans, tracking performance, driving innovative initiatives to maximize profitability, growing topline revenue, and proactively managing COGS Ensure efficient, high-quality, and consistent in-store execution and continually identifying and implementing strategies to improve operational excellence, rolling up sleeves with the team Develop and implement regular ongoing systems to maintain and maximize the lifespan, safety, appearance, and performance of all elements of facilities, managing a cadence of preventative and remedial measures and capitalizing on the full utility of ResQ Build and develop strong relationships with cross functional teams in order to communicate local needs and drive change, leveraging the centralized Miami hub for maximum local impact Create and implement standard operating procedures as necessary, such as for new store openings, day-to-day operations, labor scheduling, vendor management, ongoing performance evaluation, supply chain structure, cost control measures, and divisions of labor functions Deliver revenue goals through sales-building initiatives around brand awareness, guest engagement and retention, community relations, local marketing/promotions, brand activations, catering and delivery, and other revenue opportunities working in tandem with the Brand/Marketing and Operations departments. Maintain effective staffing levels through establishing strategic plans for recruitment, training, retention, career development, diversity, and the identification of high potential talent that supports the company’s future growth and expansion Create an environment that provides direction and promotes continuous learning and development, with the ability to nurture and retain valued team members Drive outcomes for new store development in tandem with Construction, Real Estate, and Legal teams in such activities as trade area research and analysis, site selection, proforma creation, lease negotiation, partnership agreements, restaurant design, permitting, contractor selection, construction management, and new store openings procedures Develop and cultivate strong local relationships with landlords, vendors, brokers, architects, contractors, asset managers, and other external stakeholders Provide ongoing, detailed, and strategically substantive communication to executive leadership and store teams Anticipate industry trends and continually evaluate the company’s strengths, weakness, opportunities, and threats to help improve overall company performance. Champion commitment and consistent application of Pura Vida’s mission, values, and operating principles, ensuring its culture and reputation is actively cultivated across the organization REQUIREMENTS
A successful history of exemplary multi-unit general management within a well- respected restaurant brand, culminating in a senior role A genuine passion for the Pura Vida Miami brand, cuisine, and future goals Experience executing with limited resources and a small team, as well as building trust through managing up; previous experience within a founder-led, emerging brand is a plus Track record of leading new unit growth with successful site selection, market penetration, and construction oversight The desire and flexibility to assume the roles of an individual contributor, team player, and leader, simultaneously; brings superior confidence, energy, and motivation; is eager to work shoulder-to-shoulder with teams, displaying and modeling humility, poise, and aptitude Outstanding, time-proven industry expertise and infectious passion for restaurants; can perform and guide others in all areas of daily operations, culinary, facilities, and guest service Proven ability to develop, implement, and maintain best-in-class operating procedures and the agility to pivot as needed based on business needs and individual markets The willingness and ability to successfully manage an organization through important changes when needed Expertise in culture building with a desire to make a positive impact on people’s lives and build long-lasting relationships with teams, guests, and the community A reputation as a confident and collaborative leader who seeks and enjoys feedback from others; capable of setting clear, measurable objectives, delegating responsibility, recognizing outstanding performance, and correcting sub-par performance Executive presence with the ability to create and communicate a clear, focused, and inspiring strategy and translate strategy into practical, results-focused action plans Personal characteristics that include excellent communication skills, high energy level, congeniality, fairness, forward thinking, creativity, and a good moral center BENEFITS
Health & Wellness – Medical, Dental & Vision PTO Discounted Meals 401(k) Plan with Company Match The general nature and level of work being performed by persons assigned to this job classification are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Management reserves the right to assign or reassign duties and responsibilities to the job at any time. Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve. Agency Disclaimer
We’ve got this covered! At Pura Vida Miami, our Talent Acquisition team leads all hiring efforts internally. We do not accept unsolicited resumes from agencies, we mean it. Any resumes sent our way without a signed agreement in place (including those sent directly to our team or hiring managers) will be considered property of Pura Vida Miami and we won’t be responsible for any fees. If you’re interested in partnering with us, reach out to our Talent team first. We’re happy to connect the right way!
#J-18808-Ljbffr