Director of Business Operations - MUSCP
MUSC Health, Mount Pleasant, SC, United States
Job Description Summary
Responsible for overseeing the operations of multiple clinical lab operations and phlebotomy draw sites. The Director participates in long‑range strategic planning and short‑range implementation to ensure sites are managed in a consistent manner that embraces patient‑centered service, service excellence standards and utilizes efficient operations processes. In addition to providing operational oversight, this role is a key collaborator with the relevant departments and a thought leader in ambulatory quality and safety, coordination of care across the continuum, use of technology and solutions, metrics reporting, customer service, and process improvement.
Responsibilities Directs one or more major functional areas of a department, a department, or a business unit. Manages two or more professional and support staff including subordinate managers. Has increased discretion and greater financial authority than lower management levels. Directs the analysis, planning, implementation, expenditures and budget tracking of major operational projects or initiatives. Provides recommendations to the leaders throughout the organization. Leads in developing strategies and implementation plans to improve and standardize all aspects of operations. Collaborates with department/business unit leadership to support the budget process and meet key operational goals. Collaborates with leaders to establish operating procedures, enhance clinical and non‑clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings. Establishes department policies and procedures. Serves as the primary liaison for the department. Manages and influences relationships with senior management team, administrators, functional area managers and staff to achieve best‑in‑practice performance and business results.
The Director of Operations will join our multidisciplinary team and be responsible for overseeing the day‑to‑day operations of multiple ambulatory laboratories, serving as the main point of contact for the organization, overseeing the revenue and billing systems, coordinating facilities, and directly managing clinical and non‑clinical staff. The Director will oversee all quality programs to include quality control and compliance with all CLIA requirements.
Qualifications
A Doctoral, Master’s or Bachelor’s degree in chemical, biological, clinical or medical laboratory science or medical technology is required.
Nine (9) years of progressive work experience.
Four (4) years of management experience.
MT(ASCP) or equivalent required.
Physical Requirements Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/−) unassisted. Lift from 36” to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.
Equal Opportunity Employer The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please visit the relevant government website.
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Responsibilities Directs one or more major functional areas of a department, a department, or a business unit. Manages two or more professional and support staff including subordinate managers. Has increased discretion and greater financial authority than lower management levels. Directs the analysis, planning, implementation, expenditures and budget tracking of major operational projects or initiatives. Provides recommendations to the leaders throughout the organization. Leads in developing strategies and implementation plans to improve and standardize all aspects of operations. Collaborates with department/business unit leadership to support the budget process and meet key operational goals. Collaborates with leaders to establish operating procedures, enhance clinical and non‑clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings. Establishes department policies and procedures. Serves as the primary liaison for the department. Manages and influences relationships with senior management team, administrators, functional area managers and staff to achieve best‑in‑practice performance and business results.
The Director of Operations will join our multidisciplinary team and be responsible for overseeing the day‑to‑day operations of multiple ambulatory laboratories, serving as the main point of contact for the organization, overseeing the revenue and billing systems, coordinating facilities, and directly managing clinical and non‑clinical staff. The Director will oversee all quality programs to include quality control and compliance with all CLIA requirements.
Qualifications
A Doctoral, Master’s or Bachelor’s degree in chemical, biological, clinical or medical laboratory science or medical technology is required.
Nine (9) years of progressive work experience.
Four (4) years of management experience.
MT(ASCP) or equivalent required.
Physical Requirements Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/−) unassisted. Lift from 36” to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.
Equal Opportunity Employer The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please visit the relevant government website.
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