Marketing Operations Senior Manager
KalVista Pharmaceuticals, Inc., Framingham, MA, United States
KalVista is a global pharmaceutical company dedicated to delivering life-changing oral therapies for individuals affected by rare diseases with significant unmet needs. The KalVista team discovered and developed EKTERLY®—the first and only oral on-demand treatment for hereditary angioedema (HAE)—and continues to work closely with the global HAE community to improve treatment and care for this disease around the world.
For more information about KalVista, please visitwww.kalvista.com and follow us on LinkedIn, X, Facebook and Instagram.
ABOUT THE ROLE The Marketing Operations Senior Manager will lead critical commercial operations functions, including the promotional review process (MLR), materials production and fulfillment, cross‑functional alignment, and congress/event operational support. This role ensures the Commercial organization operates efficiently, compliantly, and with strong process discipline. As a senior member of the marketing operations function, you will help shape scalable processes, strengthen infrastructure, and drive operational excellence across the business.
RESPONSIBILITIES
Serve as the Promotional Review Committee (PRC) lead; partner cross‑functionally to ensure an efficient and compliant review process that meets Commercial needs
Oversee end‑to‑end print and digital content production and fulfillment, including system implementation, documentation, training, and forecasting
Support brand launches through MLR workflows and print production activities
Refine and implement MLR processes that align with regulatory requirements and business scalability
Collaborate with Marketing, Legal, Regulatory, and Compliance teams to ensure alignment across all marketing initiatives and materials
Develop, document, and maintain Standard Operating Procedures (SOPs) for all marketing operations processes
Monitor operational performance metrics, identify areas for improvement, and lead execution of process enhancements
Manage marketing contracts, vendor coordination, and budget tracking
Lead weekly Priority & Efficiency meetings with internal partners and external vendors
Manage vendor and agency relationships, ensuring seamless support of marketing operations activities
Use Veeva PromoMats to manage workflows, routing, version control, approvals, and compliance documentation
BASIC QUALIFICATIONS
Bachelor’s degree in Marketing, Business Administration, or a related field
3+ years of experience in marketing operations, preferably within the biotechnology or pharmaceutical industry
Direct experience with MLR review processes, including both promotional and non‑promotional materials
PREFERRED QUALIFICATIONS
Experience with MLR technical platforms and workflow management tools
Strong analytical and problem‑solving skills; ability to interpret data and identify operational trends
Experience proofreading complex or technical content
Ability to work independently with strong attention to detail and organizational discipline
Ability to travel occasionally, including overnight trips based on business needs
Proficiency in Veeva PromoMats, including end‑to‑end task and workflow management
Experience supporting brand launches, particularly through MLR and material production processes
Familiarity with project management and collaboration tools such as SharePoint, Smartsheet, or similar platforms
Demonstrated ability to develop, socialize, and implement standardized SOPs and operational processes
Experience engaging senior leadership and managing external agency relationships
EXPECTATIONS & COMPETENCIES Leadership & Influence
Strong collaboration and communication skills across cross‑functional teams
Ability to influence, lead discussions, and drive alignment without formal authority
Comfortable engaging senior executives and external partners
Operational Excellence
Highly organized with exceptional attention to detail and accuracy
Skilled at streamlining workflows, optimizing processes, and maintaining operational discipline
Strong ownership mindset with ability to manage multiple priorities simultaneously
Communication & Documentation
Excellent listening skills and ability to translate business needs into actionable processes
Skilled at creating clear SOPs, training resources, and operational documentation
Technical & Analytical Capability
Ability to interpret operational data, identify performance trends, and drive insights‑based improvementsComfortable working within digital content management systems and structured workflows
OUR VISION We Deliver Novel Therapies That Empower People To Live Better Lives.
Our OPERATING PRINCIPLES, referenced below, guide our behaviors and decisions:
Define Success – And Then Deliver Act with outcomes in mind. Have high expectations. Details Matter.
Be Data Driven And Openly Debate – But Be Decisive Time is valuable. Say the thing you can’t say. Understand timelines and meet them.
Have An Ownership Mentality This is your company; treat it that way. Protect our resources, reputation, and results.
Be Internally Collaborative And Externally Competitive We go further, faster, together. Have a bias for action, but bring others along. Offer solutions, not just problems.
Good People = Great Company Act with integrity. Assume positive intent. Be Kind.
#J-18808-Ljbffr
For more information about KalVista, please visitwww.kalvista.com and follow us on LinkedIn, X, Facebook and Instagram.
ABOUT THE ROLE The Marketing Operations Senior Manager will lead critical commercial operations functions, including the promotional review process (MLR), materials production and fulfillment, cross‑functional alignment, and congress/event operational support. This role ensures the Commercial organization operates efficiently, compliantly, and with strong process discipline. As a senior member of the marketing operations function, you will help shape scalable processes, strengthen infrastructure, and drive operational excellence across the business.
RESPONSIBILITIES
Serve as the Promotional Review Committee (PRC) lead; partner cross‑functionally to ensure an efficient and compliant review process that meets Commercial needs
Oversee end‑to‑end print and digital content production and fulfillment, including system implementation, documentation, training, and forecasting
Support brand launches through MLR workflows and print production activities
Refine and implement MLR processes that align with regulatory requirements and business scalability
Collaborate with Marketing, Legal, Regulatory, and Compliance teams to ensure alignment across all marketing initiatives and materials
Develop, document, and maintain Standard Operating Procedures (SOPs) for all marketing operations processes
Monitor operational performance metrics, identify areas for improvement, and lead execution of process enhancements
Manage marketing contracts, vendor coordination, and budget tracking
Lead weekly Priority & Efficiency meetings with internal partners and external vendors
Manage vendor and agency relationships, ensuring seamless support of marketing operations activities
Use Veeva PromoMats to manage workflows, routing, version control, approvals, and compliance documentation
BASIC QUALIFICATIONS
Bachelor’s degree in Marketing, Business Administration, or a related field
3+ years of experience in marketing operations, preferably within the biotechnology or pharmaceutical industry
Direct experience with MLR review processes, including both promotional and non‑promotional materials
PREFERRED QUALIFICATIONS
Experience with MLR technical platforms and workflow management tools
Strong analytical and problem‑solving skills; ability to interpret data and identify operational trends
Experience proofreading complex or technical content
Ability to work independently with strong attention to detail and organizational discipline
Ability to travel occasionally, including overnight trips based on business needs
Proficiency in Veeva PromoMats, including end‑to‑end task and workflow management
Experience supporting brand launches, particularly through MLR and material production processes
Familiarity with project management and collaboration tools such as SharePoint, Smartsheet, or similar platforms
Demonstrated ability to develop, socialize, and implement standardized SOPs and operational processes
Experience engaging senior leadership and managing external agency relationships
EXPECTATIONS & COMPETENCIES Leadership & Influence
Strong collaboration and communication skills across cross‑functional teams
Ability to influence, lead discussions, and drive alignment without formal authority
Comfortable engaging senior executives and external partners
Operational Excellence
Highly organized with exceptional attention to detail and accuracy
Skilled at streamlining workflows, optimizing processes, and maintaining operational discipline
Strong ownership mindset with ability to manage multiple priorities simultaneously
Communication & Documentation
Excellent listening skills and ability to translate business needs into actionable processes
Skilled at creating clear SOPs, training resources, and operational documentation
Technical & Analytical Capability
Ability to interpret operational data, identify performance trends, and drive insights‑based improvementsComfortable working within digital content management systems and structured workflows
OUR VISION We Deliver Novel Therapies That Empower People To Live Better Lives.
Our OPERATING PRINCIPLES, referenced below, guide our behaviors and decisions:
Define Success – And Then Deliver Act with outcomes in mind. Have high expectations. Details Matter.
Be Data Driven And Openly Debate – But Be Decisive Time is valuable. Say the thing you can’t say. Understand timelines and meet them.
Have An Ownership Mentality This is your company; treat it that way. Protect our resources, reputation, and results.
Be Internally Collaborative And Externally Competitive We go further, faster, together. Have a bias for action, but bring others along. Offer solutions, not just problems.
Good People = Great Company Act with integrity. Assume positive intent. Be Kind.
#J-18808-Ljbffr