Sr. Director of Programs & Operations
ALEGRIA COMMUNITY LIVING, Oakland, CA, United States
ALEGRIA Community Living provides supportive services and safe, secure, and lasting homes for adults with intellectual and developmental disabilities. Originally established to support individuals transitioning from closed developmental centers, ALEGRIA now manages nine homes across the Bay Area, six in Alameda County and three in Contra Costa County. Over the years, ALEGRIA has expanded its offerings to include counseling services, a training program, and an individualized day program that caters to the residents of our homes. The organization is headquartered in Oakland, California, and remains committed to enriching the lives of those it serves.
Under the direction of the Executive Director, the
Senior Director of Programs and Operations
provides strategic, operational, and fiscal leadership for all Alegria programs, including residential and day programs, quality assurance, and training. This role ensures high‑quality, person‑centered services that promote dignity, independence, health, safety, and meaningful community inclusion for individuals served, while overseeing program implementation, Regional Center relations, regulatory compliance, staff supervision, advocacy initiatives, and supporting organizational growth as a key member of the leadership team.
Leadership and Organizational Strategy
Provide leadership and oversight of Alegria’s programs, including residential and day programs serving adults with intellectual and developmental disabilities.
Support the development and implementation of new programs to meet the evolving needs of individuals served.
Partner with the Executive Director and leadership team to support strategic planning, program sustainability, and organizational growth. Ensure program operations align with Alegria’s mission, values, and long‑term priorities.
Promote implementation of Person‑Centered Thinking (PCT) principles across programs in collaboration with the Director of Training and Quality Assurance.
Represent Alegria in external partnerships and professional networks, including participation in the Service Provider Advisory Committee.
Attend Board of Directors meetings as requested and provide program updates and operational reports.
Foster an inclusive, collaborative leadership culture that values accountability, diversity, and professional growth.
Program Operations and Service Delivery
Oversee daily operations of residential and day programs to ensure consistent, high‑quality services and compliance with regulatory requirements.
Conduct regular site visits to monitor service delivery, staff performance, safety practices, and program environments.
Ensure effective implementation of Individual Program Plans (IPPs) and Individual Service Plans (ISPs) that promote independence, skill development, and quality of life for individuals served.
Serve as liaison with Regional Centers, families, interdisciplinary teams, external service providers, and internal departments to ensure coordinated services and clear communication.
Review professional assessments, service plans, and reports related to individuals served and coordinate consultant services, as needed.
Support admission assessments, service planning, and onboarding of new individuals served.
Respond to emergencies and provide leadership during crises.
Staff Leadership and Workforce Development
Provide supervision and leadership to Home Administrators, Directors of Day Programs, Quality Assurance staff, and other assigned program leadership positions.
Partner with Human Resources to support staffing strategy, including recruitment, onboarding, training, performance management, and succession planning.
Provide coaching, mentorship, and ongoing supervision to program leadership and staff to support professional development and high‑quality service delivery.
Conduct performance evaluations and address performance concerns through coaching, development planning, and corrective action when needed.
Participate in service meetings, interdisciplinary meetings, and agency training as required.
Compliance, Quality Assurance, and Safety
Ensure all programs meet or exceed regulatory, contractual, and funding requirements, including state, county, and Regional Center standards, and oversee disaster preparedness, safety, and risk management practices.
Provide leadership and oversight of the Quality Assurance department, ensuring staff maintain accurate documentation, program compliance, and effective internal monitoring systems.
Maintain accountability for the overall health, wellness, and quality of life of individuals served, including access to appropriate medical care and follow‑up services.
Oversee program audits, corrective action plans, and continuous quality improvement initiatives.
Fiscal Management and Operational Accountability
Partner with the Executive Director and Director of Finance to oversee program budgets and the billing process to ensure fiscal responsibility.
Oversee Purchase of Services (POS) and Schedules of Support to ensure services align with individuals’ needs and authorized Regional Center funding.
Review staffing patterns with program leadership to ensure adequate coverage, minimize overtime, and maintain fiscal efficiency.
Collaborate with Human Resources and recruitment staff to identify staffing needs and support hiring efforts.
Systems, Collaboration, and Community Partnerships
Support program leadership in the effective use of agency systems, including Paycom, Behavior Agent, and other service documentation platforms.
Ensure accurate entry of schedules, service documentation, and program records required for regulatory compliance.
Serve as a liaison between program teams and internal departments, including Human Resources, Finance, Operations, Training, Behavior Support, and Nursing.
Maintain professional communication with individuals served, families, Regional Centers, interdisciplinary teams, and community partners.
Promote independence, self‑advocacy, and meaningful community participation for individuals served.
Advocate for high‑quality services and represent the organization withinthe community
Additional Responsibilities
Perform other duties and responsibilities as assigned to support program operations and organizational needs.
Qualifications
Bachelor’s degree in Nonprofit Management, Business Administration, Project Management, or a related field required; Master’s degree preferred.
Minimum of five (5) years of leadership experience in nonprofit organizations supporting individuals with developmental disabilities.
Home Administrator Certificate required, or ability to obtain certification within six (6) months of hire.
Strong knowledge of Regional Center systems, Purchase of Services (POS), and regulatory compliance related to services for individuals with developmental disabilities.
Experience with budget oversight and fiscal management.
Valid California driver’s license with a safe driving record.
Proficiency with service documentation platforms, payroll systems, and operational software.
Demonstrated leadership, organizational, communication, and problem‑solving skills.
Commitment to Person‑Centered Thinking (PCT) and ethical, mission‑driven service delivery.
Alegria is an Equal Opportunity Employer To apply for this position, please submit your resume and cover letter to: recruiting@alegriacl.org
#J-18808-Ljbffr
Under the direction of the Executive Director, the
Senior Director of Programs and Operations
provides strategic, operational, and fiscal leadership for all Alegria programs, including residential and day programs, quality assurance, and training. This role ensures high‑quality, person‑centered services that promote dignity, independence, health, safety, and meaningful community inclusion for individuals served, while overseeing program implementation, Regional Center relations, regulatory compliance, staff supervision, advocacy initiatives, and supporting organizational growth as a key member of the leadership team.
Leadership and Organizational Strategy
Provide leadership and oversight of Alegria’s programs, including residential and day programs serving adults with intellectual and developmental disabilities.
Support the development and implementation of new programs to meet the evolving needs of individuals served.
Partner with the Executive Director and leadership team to support strategic planning, program sustainability, and organizational growth. Ensure program operations align with Alegria’s mission, values, and long‑term priorities.
Promote implementation of Person‑Centered Thinking (PCT) principles across programs in collaboration with the Director of Training and Quality Assurance.
Represent Alegria in external partnerships and professional networks, including participation in the Service Provider Advisory Committee.
Attend Board of Directors meetings as requested and provide program updates and operational reports.
Foster an inclusive, collaborative leadership culture that values accountability, diversity, and professional growth.
Program Operations and Service Delivery
Oversee daily operations of residential and day programs to ensure consistent, high‑quality services and compliance with regulatory requirements.
Conduct regular site visits to monitor service delivery, staff performance, safety practices, and program environments.
Ensure effective implementation of Individual Program Plans (IPPs) and Individual Service Plans (ISPs) that promote independence, skill development, and quality of life for individuals served.
Serve as liaison with Regional Centers, families, interdisciplinary teams, external service providers, and internal departments to ensure coordinated services and clear communication.
Review professional assessments, service plans, and reports related to individuals served and coordinate consultant services, as needed.
Support admission assessments, service planning, and onboarding of new individuals served.
Respond to emergencies and provide leadership during crises.
Staff Leadership and Workforce Development
Provide supervision and leadership to Home Administrators, Directors of Day Programs, Quality Assurance staff, and other assigned program leadership positions.
Partner with Human Resources to support staffing strategy, including recruitment, onboarding, training, performance management, and succession planning.
Provide coaching, mentorship, and ongoing supervision to program leadership and staff to support professional development and high‑quality service delivery.
Conduct performance evaluations and address performance concerns through coaching, development planning, and corrective action when needed.
Participate in service meetings, interdisciplinary meetings, and agency training as required.
Compliance, Quality Assurance, and Safety
Ensure all programs meet or exceed regulatory, contractual, and funding requirements, including state, county, and Regional Center standards, and oversee disaster preparedness, safety, and risk management practices.
Provide leadership and oversight of the Quality Assurance department, ensuring staff maintain accurate documentation, program compliance, and effective internal monitoring systems.
Maintain accountability for the overall health, wellness, and quality of life of individuals served, including access to appropriate medical care and follow‑up services.
Oversee program audits, corrective action plans, and continuous quality improvement initiatives.
Fiscal Management and Operational Accountability
Partner with the Executive Director and Director of Finance to oversee program budgets and the billing process to ensure fiscal responsibility.
Oversee Purchase of Services (POS) and Schedules of Support to ensure services align with individuals’ needs and authorized Regional Center funding.
Review staffing patterns with program leadership to ensure adequate coverage, minimize overtime, and maintain fiscal efficiency.
Collaborate with Human Resources and recruitment staff to identify staffing needs and support hiring efforts.
Systems, Collaboration, and Community Partnerships
Support program leadership in the effective use of agency systems, including Paycom, Behavior Agent, and other service documentation platforms.
Ensure accurate entry of schedules, service documentation, and program records required for regulatory compliance.
Serve as a liaison between program teams and internal departments, including Human Resources, Finance, Operations, Training, Behavior Support, and Nursing.
Maintain professional communication with individuals served, families, Regional Centers, interdisciplinary teams, and community partners.
Promote independence, self‑advocacy, and meaningful community participation for individuals served.
Advocate for high‑quality services and represent the organization withinthe community
Additional Responsibilities
Perform other duties and responsibilities as assigned to support program operations and organizational needs.
Qualifications
Bachelor’s degree in Nonprofit Management, Business Administration, Project Management, or a related field required; Master’s degree preferred.
Minimum of five (5) years of leadership experience in nonprofit organizations supporting individuals with developmental disabilities.
Home Administrator Certificate required, or ability to obtain certification within six (6) months of hire.
Strong knowledge of Regional Center systems, Purchase of Services (POS), and regulatory compliance related to services for individuals with developmental disabilities.
Experience with budget oversight and fiscal management.
Valid California driver’s license with a safe driving record.
Proficiency with service documentation platforms, payroll systems, and operational software.
Demonstrated leadership, organizational, communication, and problem‑solving skills.
Commitment to Person‑Centered Thinking (PCT) and ethical, mission‑driven service delivery.
Alegria is an Equal Opportunity Employer To apply for this position, please submit your resume and cover letter to: recruiting@alegriacl.org
#J-18808-Ljbffr