Retail Field Ops Senior Manager
Dollar General, Goodlettsville, TN, United States
Overview
The Senior Manager of Retail Field Ops is responsible for leading and executing high-impact operational initiatives that support field performance, efficiency, and strategic priorities. This role owns projects end-to-end, develops executive-level communications and training materials, and partners cross-functionally to identify, track, and resolve operational issues—particularly in underperforming or “broken” markets. The Senior Manager serves as a key operational thought partner, ensuring visibility, accountability, and follow-through across initiatives. Duties & Responsibilities
Own and execute operational projects from concept through implementation by coordinating cross-functional resources, timelines, and deliverables; maintaining project documentation, action logs, and decision records; and supporting field audits, training reinforcement, and project execution as needed. Develop concise executive summaries, presentations, and briefing materials for senior leadership; create and maintain training resources to support field execution; track progress and follow-up actions in underperforming markets; and translate operational data and insights into clear, actionable messaging for field and corporate partners. Monitor operational issues, risks, and trends and escalate concerns as appropriate; drive follow-up on action items to ensure accountability and closure; and build and maintain dashboards and reporting tools to provide clear visibility into issues, progress, and next steps. Prepare data analysis, summaries, and briefing materials to support leadership decision-making; contribute to strategic planning, problem-solving, and brainstorming sessions; and support enterprise initiatives by aligning operational execution with strategic goals. Knowledge, Skills and Abilities (KSAs)
Percentage of projects delivered on time and within defined scope. Quality, clarity, and effectiveness of executive communications (leadership feedback). Turnaround time for issue identification, escalation, and resolution. Accuracy, timeliness, and usefulness of dashboards and reports. Adoption and effectiveness of training materials and operational playbooks. Qualifications
Work Experience &/or Education: Bachelor’s degree in Business Administration or related field required. Master’s in Business Administration or appropriate advanced degree preferred. 6-8 years of related work experience required. Retail experience highly preferred. Supervisory experience preferred. An equivalent combination of education and experience may be substituted. This position requires 30-40% travel.
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The Senior Manager of Retail Field Ops is responsible for leading and executing high-impact operational initiatives that support field performance, efficiency, and strategic priorities. This role owns projects end-to-end, develops executive-level communications and training materials, and partners cross-functionally to identify, track, and resolve operational issues—particularly in underperforming or “broken” markets. The Senior Manager serves as a key operational thought partner, ensuring visibility, accountability, and follow-through across initiatives. Duties & Responsibilities
Own and execute operational projects from concept through implementation by coordinating cross-functional resources, timelines, and deliverables; maintaining project documentation, action logs, and decision records; and supporting field audits, training reinforcement, and project execution as needed. Develop concise executive summaries, presentations, and briefing materials for senior leadership; create and maintain training resources to support field execution; track progress and follow-up actions in underperforming markets; and translate operational data and insights into clear, actionable messaging for field and corporate partners. Monitor operational issues, risks, and trends and escalate concerns as appropriate; drive follow-up on action items to ensure accountability and closure; and build and maintain dashboards and reporting tools to provide clear visibility into issues, progress, and next steps. Prepare data analysis, summaries, and briefing materials to support leadership decision-making; contribute to strategic planning, problem-solving, and brainstorming sessions; and support enterprise initiatives by aligning operational execution with strategic goals. Knowledge, Skills and Abilities (KSAs)
Percentage of projects delivered on time and within defined scope. Quality, clarity, and effectiveness of executive communications (leadership feedback). Turnaround time for issue identification, escalation, and resolution. Accuracy, timeliness, and usefulness of dashboards and reports. Adoption and effectiveness of training materials and operational playbooks. Qualifications
Work Experience &/or Education: Bachelor’s degree in Business Administration or related field required. Master’s in Business Administration or appropriate advanced degree preferred. 6-8 years of related work experience required. Retail experience highly preferred. Supervisory experience preferred. An equivalent combination of education and experience may be substituted. This position requires 30-40% travel.
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