Vladimir Jones is hiring: Advertising Account Supervisor in Denver

Account Supervisor

The role, in brief:

We are looking for an experienced Account Supervisor to join the Account Services team. Our Account Supervisors provide strategic leadership on their accounts and manage multi-disciplinary projects across the agency by partnering with internal and external stakeholders.

Responsibilities include:

• Financial health of the account including profitability and growth
• Strategic oversight that ensures the work is achieving client business goals
• Building strong client relationships with various individuals on the client side
• Identifies and pursues areas of opportunity
• Expert in client's business and industry
• Works closely with Account Services Director and President on contract/scope development
• Identifies and ladders up potential client issues
• Build internal partnerships with other departments including Creative, Media, Digital, and Insights

Core Competencies:

Strategic Leadership

• Demonstrates knowledge of clients' business, target market, industry and competition
• Develops long-term timelines to keep planning cycles on track and the agency at the forefront of budget and strategy conversations with clients
• Spearheads a business case at the onset of a planning process that clearly articulates "How we win"
• Works closely and collaboratively with Insight during creative brief development
• Works closely and collaboratively w/ SMEs during campaign planning, consistently driving the team towards strategies that align with client objectives
• Demonstrates the ability to lead discussion around strategy, both internally and externally
• Is involved in the development and presentation of agency POVs
• Integration of Legacy Loop frameworks into annual planning, campaign development, and client conversations

Client Relationship

• Develops strong rapport and high-level of trust with clients
• Demonstrates a genuine interest in the client's business and brand
• Demonstrates a comfort level "pushing back" or having difficult conversations where appropriate
• Is the voice of the client in internal discussions and the voice of the agency in external discussions
• Always prioritizes the best interests of the agency in all client interactions
• Demonstrates leadership in all client presentations through meeting set-up, presentation of key strategies and selling support throughout
• Ensures client conversations have clear expectations, next steps, and strategic framing, not just task-level navigation
• Proactively identifies risks or emerging client issues and recommends mitigation plans before escalation

Financial Management

• Works closely with Director of Account Services and Agency President to develop annual budget recommendations and contracts or scopes of work
• Closely monitors income projections, providing feedback to agency leadership on a regular basis
• Works with core team to identify opportunities and to develop recommendations that align with agency growth goals
• Closely tracks account budgets on a regularly basis and proactively manages necessary budget adjustments
• Able to work independently to develop accurate and profitable project estimates
• Able to collaborate cross-functionally to determine optimal budget splits across departments
• Demonstrates ability to have client conversations around budgets and budget tracking

Subject Matter Expertise

• Demonstrates a strong working knowledge of the advertising industry including trends and best practices
• Demonstrates a strong working knowledge of clients' industries including notable news and current events
• Is articulate in front of clients regarding the creative, media and digital strategies being recommended and implemented by the agency

Presentation

• Demonstrates preparedness by actively practicing and reviewing presentations prior to meeting
• Participates in dry runs of presentations
• Demonstrates presentation skills to internal team by presenting strategic plans and reporting at internal review meetings
• Demonstrates presentation skills to client team by presenting strategic plans and reporting
• Demonstrates confidence during QA session with internal teams and with clients
• Ensures all client-facing presentations tell a cohesive story grounded in insights, strategy, and outcomes
• Participate in presentation skills workshop/course

Mentorship

• Develops and administers performance appraisal of direct report(s)
• Day-to-day mentorship of direct report(s) to help he/she achieve their career and personal goals
• Day-to-day leadership of direct report(s) to ensure account work is focused and prioritized appropriately
• Assists in the onboarding of new hires and cross-functional team members as the need arises
• Participates in, and leads portions of, the weekly Account Services team meetings

Reporting

• Involved in the development and presentation of campaign reports
• Focuses on storytelling as it relates to client business goals
• Keeps SMEs focused on the most important things, avoiding superfluous data for data's sake

Agency Dynamics

• Runs efficient, appropriately cast meetings
• Demonstrates a strong working knowledge of agency processes
• Can act as voice for Account Services team when questions arise from other departments around processes and procedures
• Upholds and enforces agency workflows, processes, and naming conventions, ensuring clarity and consistency across departments
• Acts as a gatekeeper for quality, ensuring deliverables are accurate, aligned, and agency-ready before reaching leadership or clients
• Demonstrates the ability to "filter up" appropriately and establishes strong working rapport with Director of Account Services and Agency President

Those who succeed in this role have the following qualifications:

• 5-6+ years of advertising agency experience with at least 3 years of account leadership experience
• Management experience
• Required skills/experience/familiarity in the digital marketing and campaign environment space
• Ability to possess and balance the big picture with the tactical details of daily activities and projects
• Strategic and consultative while also have strong attention to detail
• Strong communication and excellent interpersonal skills
• Understanding of the complex advertising landscape and how to bring together cohesive teams and programs to drive results
• Commitment to ensuring creative excellence and output
• Passionate about great work, your team, and our business
• Active listener with the ability to read a room and adapt accordingly
• Diplomatic and empathetic leader

Agency Values:

The following characteristics are expected of each employee of the agency regardless of role or responsibility:

• GRIT. Fall seven times, get up eight.
• CURIOUS. Follow that hunch with unbridled passion.
• PROVOCATIVE. When it comes to moving a piano, never grab the sheet music.
• CONFIDENCE. Fake it 'til you make it. Then fake it some more. (Psst, no one knows. It's ok.)
• UNCOMPROMISING. What you do when no one is watching is really who you are.
• UNFORGETTABLE. What about you, your character, your personality - sticks?
• UNWAVERING. Projects and initiatives are rarely sprints. Pace yourself. And encourage others who need a pick-me-up along the way.
• MYTH-WORTHY. What stories about you will still loom large 20 years from now.

Schedule and Location:

Monday - Friday 8:30am - 5:30pm . Remote work available Fridays.

This role is based out of our Denver, CO office.

Compensation:

The salary range for this position is $90,000 - $100,000.

Benefits: