Order Entry Coordinator
Aston Carter, Indianapolis, IN, United States
Order Entry Coordinator
We are seeking a dedicated Order Entry Coordinator to join our team in Indianapolis. This role involves processing digital orders from our website and other platforms, handling customer inquiries and returns, and managing warranty claims. The ideal candidate will ensure the smooth operation of order processing and maintain high standards of customer service. Responsibilities Answer calls during shift hours and assist customers with inquiries and complaints regarding shipment status, billing questions, and warranty issues. Process and enter new orders, ensuring payment and fraud issues are handled effectively. Manage invoicing daily and support the Finance team with resolving open Accounts Receivable issues monthly. Become a subject matter expert in sales tax and Avalara, ensuring all tax exempt forms are collected and customer information is up-to-date. Collaborate with Operations and Sales teams to ensure customer records are accurate and support sales activities as needed. Adhere to company policies and maintain a safe, orderly, and clean working environment. Perform general office duties such as scanning, printing, and filing. Ensure records are maintained appropriately and undertake other tasks as assigned. Essential Skills 1+ years of experience in Order Entry, sales support, or customer service, preferably in a Direct-to-Consumer company. Excellent communication skills. Proficiency with computers and Microsoft Office products. Additional Skills & Qualifications Experience with handling sales tax and Avalara is a plus. Strong organizational skills and attention to detail. Work Environment The work schedule is Monday to Friday, with shifts from 7:30 a.m. to 4:30 p.m. or 8:00 a.m. to 5:00 p.m., and occasional Saturdays from 8 a.m. to 1 p.m. The role may become permanent after the busy season, depending on performance and call volume. The work environment is dynamic and involves collaboration with various teams to meet customer needs efficiently. Job Type & Location This is a Contract to Hire position based out of Indianapolis, IN. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Indianapolis, IN. Application Deadline This position is anticipated to close on Apr 14, 2026.
We are seeking a dedicated Order Entry Coordinator to join our team in Indianapolis. This role involves processing digital orders from our website and other platforms, handling customer inquiries and returns, and managing warranty claims. The ideal candidate will ensure the smooth operation of order processing and maintain high standards of customer service. Responsibilities Answer calls during shift hours and assist customers with inquiries and complaints regarding shipment status, billing questions, and warranty issues. Process and enter new orders, ensuring payment and fraud issues are handled effectively. Manage invoicing daily and support the Finance team with resolving open Accounts Receivable issues monthly. Become a subject matter expert in sales tax and Avalara, ensuring all tax exempt forms are collected and customer information is up-to-date. Collaborate with Operations and Sales teams to ensure customer records are accurate and support sales activities as needed. Adhere to company policies and maintain a safe, orderly, and clean working environment. Perform general office duties such as scanning, printing, and filing. Ensure records are maintained appropriately and undertake other tasks as assigned. Essential Skills 1+ years of experience in Order Entry, sales support, or customer service, preferably in a Direct-to-Consumer company. Excellent communication skills. Proficiency with computers and Microsoft Office products. Additional Skills & Qualifications Experience with handling sales tax and Avalara is a plus. Strong organizational skills and attention to detail. Work Environment The work schedule is Monday to Friday, with shifts from 7:30 a.m. to 4:30 p.m. or 8:00 a.m. to 5:00 p.m., and occasional Saturdays from 8 a.m. to 1 p.m. The role may become permanent after the busy season, depending on performance and call volume. The work environment is dynamic and involves collaboration with various teams to meet customer needs efficiently. Job Type & Location This is a Contract to Hire position based out of Indianapolis, IN. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Indianapolis, IN. Application Deadline This position is anticipated to close on Apr 14, 2026.