Group Housing Coordinator
Ocean Properties Hotels Resorts and Affiliates, Delray Beach, FL, United States
Group Housing Coordinator (GHC)
Opal Collection is seeking an experienced and highly organized Group Housing Coordinator (GHC) to manage the end-to-end group housing process for a portfolio of up to 10 hotels. This role supports a mix of smaller, low-volume group hotels and mid-size luxury properties with high group activity, requiring strong prioritization, communication, and attention to detail. The GHC will serve as the primary housing liaison from sales turnover through group arrival, ensuring a seamless experience for meeting planners, hotel teams, and guests. This position also supports Revenue Management with regards to managing group inventory. Key responsibilities include managing the group housing process from sales turnover through arrival for assigned properties, serving as the main point of contact for meeting planners regarding room blocks, cut-off dates, rooming lists, contracted upgrades, VIPs and reservation questions, setting up, maintaining, and monitoring group room blocks in various systems including HMS, Marsha and Opera, tracking pickup, communicating status updates, and sending cut-off reminders and final reports, coordinating closely with Sales, Revenue, and Front Office teams across multiple hotels, ensuring accurate rooming lists are received, reviewed, and loaded according to property standards, proactively identifying and resolving housing challenges before arrival, maintaining organized records, timelines, and reporting for multiple groups and properties simultaneously, responsible for routine system audits ensuring all group matches across all systems, running group reports as needed, and providing knowledgeable insight to management based on analyses of these group reports, and attending weekly revenue or sales meetings as necessary, including being an active participant in group inventory discussions. What we're looking for includes 2+ years of hotel group housing, group reservations, or group sales coordination experience, experience supporting multiple properties or high group volume strongly preferred, strong organizational skills with the ability to manage competing deadlines, excellent written and verbal communication skills, comfort working with hotel brand systems (Marriott, IHG or similar preferred), and a proactive, solutions-oriented mindset with strong attention to detail. Why Opal Collection includes working with a diverse portfolio of distinctive luxury and lifestyle hotels, opportunity to support both boutique and larger group-driven properties, collaborative team environment with room to grow and expand responsibility, and competitive pay and benefits aligned with experience. Compensation is competitive and commensurate with experience, complexity of portfolio, and market.
Opal Collection is seeking an experienced and highly organized Group Housing Coordinator (GHC) to manage the end-to-end group housing process for a portfolio of up to 10 hotels. This role supports a mix of smaller, low-volume group hotels and mid-size luxury properties with high group activity, requiring strong prioritization, communication, and attention to detail. The GHC will serve as the primary housing liaison from sales turnover through group arrival, ensuring a seamless experience for meeting planners, hotel teams, and guests. This position also supports Revenue Management with regards to managing group inventory. Key responsibilities include managing the group housing process from sales turnover through arrival for assigned properties, serving as the main point of contact for meeting planners regarding room blocks, cut-off dates, rooming lists, contracted upgrades, VIPs and reservation questions, setting up, maintaining, and monitoring group room blocks in various systems including HMS, Marsha and Opera, tracking pickup, communicating status updates, and sending cut-off reminders and final reports, coordinating closely with Sales, Revenue, and Front Office teams across multiple hotels, ensuring accurate rooming lists are received, reviewed, and loaded according to property standards, proactively identifying and resolving housing challenges before arrival, maintaining organized records, timelines, and reporting for multiple groups and properties simultaneously, responsible for routine system audits ensuring all group matches across all systems, running group reports as needed, and providing knowledgeable insight to management based on analyses of these group reports, and attending weekly revenue or sales meetings as necessary, including being an active participant in group inventory discussions. What we're looking for includes 2+ years of hotel group housing, group reservations, or group sales coordination experience, experience supporting multiple properties or high group volume strongly preferred, strong organizational skills with the ability to manage competing deadlines, excellent written and verbal communication skills, comfort working with hotel brand systems (Marriott, IHG or similar preferred), and a proactive, solutions-oriented mindset with strong attention to detail. Why Opal Collection includes working with a diverse portfolio of distinctive luxury and lifestyle hotels, opportunity to support both boutique and larger group-driven properties, collaborative team environment with room to grow and expand responsibility, and competitive pay and benefits aligned with experience. Compensation is competitive and commensurate with experience, complexity of portfolio, and market.