Leasing Specialist
SILVER VENTURES, INC., San Antonio, TX, United States
Multi-Family Leasing Specialist
The Multi-Family Leasing Specialist is the first connection, trusted guide, and the lasting impression of a vibrant neighborhood. You'll turn curiosity into excitement, and excitement into commitment, helping people discover where they truly belong. In this role, while owning the full lifecycle of each lease contract, you'll craft meaningful, personalized journey from the first inquiry to move-in day and beyond. By upholding Fair Housing principles, you'll bring the brand to life in every interaction, creating moments that make prospects feel like insiders and residents feel proud to call the neighborhood home. Essential Functionals: Managing CRM pipeline and tracking conversion metrics Conducting personalized discovery conversations Touring prospects through residences and neighborhood assets Accountable for accurate and timely advertising source data Accountable for documentation workflow as measured by data accuracy with zero error Communicating approval/denial with professionalism and clarity Preparing & presenting lease agreements and terms accurately Securing deposits and required payments Coordinating with maintenance and housekeeping to ensure readiness Conducting final unit inspections Confirming utility setup and required documentation Accountable for executing a hospitable move-in experience Accountable for engaging in anticipatory leasing renewal processes; Partnering with General Manager to execute renewal strategy Ensuring notice documentation is compliant In partnership with maintenance, set and coordinating turnover timelines Experience and Requirements: 2+ years of multi-family Class A leasing Proven quality to conversion rate success as defined by days to lease and quality of contract life cycle Kpis: Secret Shop scores above 90% Documentation data entry is at zero errors Pre lease turnover days are less than 22 days
The Multi-Family Leasing Specialist is the first connection, trusted guide, and the lasting impression of a vibrant neighborhood. You'll turn curiosity into excitement, and excitement into commitment, helping people discover where they truly belong. In this role, while owning the full lifecycle of each lease contract, you'll craft meaningful, personalized journey from the first inquiry to move-in day and beyond. By upholding Fair Housing principles, you'll bring the brand to life in every interaction, creating moments that make prospects feel like insiders and residents feel proud to call the neighborhood home. Essential Functionals: Managing CRM pipeline and tracking conversion metrics Conducting personalized discovery conversations Touring prospects through residences and neighborhood assets Accountable for accurate and timely advertising source data Accountable for documentation workflow as measured by data accuracy with zero error Communicating approval/denial with professionalism and clarity Preparing & presenting lease agreements and terms accurately Securing deposits and required payments Coordinating with maintenance and housekeeping to ensure readiness Conducting final unit inspections Confirming utility setup and required documentation Accountable for executing a hospitable move-in experience Accountable for engaging in anticipatory leasing renewal processes; Partnering with General Manager to execute renewal strategy Ensuring notice documentation is compliant In partnership with maintenance, set and coordinating turnover timelines Experience and Requirements: 2+ years of multi-family Class A leasing Proven quality to conversion rate success as defined by days to lease and quality of contract life cycle Kpis: Secret Shop scores above 90% Documentation data entry is at zero errors Pre lease turnover days are less than 22 days