OEM Account Coordinator
Eaton Plc, Arden, NC, United States
Oem Account Coordinator
Eaton's ES AMER NAS division is currently seeking an OEM Account Coordinator. This is a hybrid role located in our Arden, NC facility. What You'll Do:
The OEM Account Coordinator will provide single point of contact of commercial support for our OEM customers and field sales engineers. This position provides key OEM accounts and distributors that serve them with order management support. Candidate should have the ability to manage multiple fast paced tasks efficiently, demonstrate organization and time management skills, as well as the ability to work within a team environment. This position will interact with Eaton's manufacturing plants, warehouses, customers and field sales. In this function you will: Fulfill order management related activities for key and strategic OEMs Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement) Identify and implement process improvements Initiate and reach out by phone and email to field sales and customers. Lead conference calls with stakeholders Change notice management Facilitate proper and efficient information flow to meet or exceed customer needs and departmental and division wide performance expectations Ability to handle high-pressure, fast-paced environment requiring diligence to detail Proven analytical and critical thinking skills Ability to constructively manage conflicts and discrepancies towards positive resolution Prioritizing customer demand to assist with improved product flow Work with finance team to resolve customer credit requests Qualifications:
Basic Qualifications: Bachelor's degree from an accredited institution Minimum 1 year of customer interaction experience Experience using Microsoft Applications (Office, Excel, Outlook, etc.) Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Arden, NC to be considered. Eaton will not consider applicants for employment immigration sponsorship or support for this position. Preferred Qualifications: Knowledge of CRM software and SAP Strong written and verbal communication skills Skills:
POSITION CRITERIA: Open to work late shift from 9:00 to 6:00pm on rotational basis Time management, organization, communication and computer skills Strong work ethic, flexibility, and a desire to actively contribute to the group's success Ability to prioritize multiple tasks Team player Strong professional presence Occasional travel to plants and customer sites required The expected annual salary range for this role is $56000 - $83000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.
Eaton's ES AMER NAS division is currently seeking an OEM Account Coordinator. This is a hybrid role located in our Arden, NC facility. What You'll Do:
The OEM Account Coordinator will provide single point of contact of commercial support for our OEM customers and field sales engineers. This position provides key OEM accounts and distributors that serve them with order management support. Candidate should have the ability to manage multiple fast paced tasks efficiently, demonstrate organization and time management skills, as well as the ability to work within a team environment. This position will interact with Eaton's manufacturing plants, warehouses, customers and field sales. In this function you will: Fulfill order management related activities for key and strategic OEMs Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement) Identify and implement process improvements Initiate and reach out by phone and email to field sales and customers. Lead conference calls with stakeholders Change notice management Facilitate proper and efficient information flow to meet or exceed customer needs and departmental and division wide performance expectations Ability to handle high-pressure, fast-paced environment requiring diligence to detail Proven analytical and critical thinking skills Ability to constructively manage conflicts and discrepancies towards positive resolution Prioritizing customer demand to assist with improved product flow Work with finance team to resolve customer credit requests Qualifications:
Basic Qualifications: Bachelor's degree from an accredited institution Minimum 1 year of customer interaction experience Experience using Microsoft Applications (Office, Excel, Outlook, etc.) Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Arden, NC to be considered. Eaton will not consider applicants for employment immigration sponsorship or support for this position. Preferred Qualifications: Knowledge of CRM software and SAP Strong written and verbal communication skills Skills:
POSITION CRITERIA: Open to work late shift from 9:00 to 6:00pm on rotational basis Time management, organization, communication and computer skills Strong work ethic, flexibility, and a desire to actively contribute to the group's success Ability to prioritize multiple tasks Team player Strong professional presence Occasional travel to plants and customer sites required The expected annual salary range for this role is $56000 - $83000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.